Neon Reef - any views?

Shedman

Email received this morning:

You will be aware from our previous correspondence that as of 21 November 2021, all customers of Neon Reef have been transferred to British Gas by Ofgem under the Supplier of Last Resort (“SoLR”) process. Now that the process of transferring your account details to British Gas is almost complete, we would like to make you aware that access to your online account with Neon Reef via the website and App will end on 11 February 2022. Should you wish to download any statements or information from your account, you will be able to do so until this date. Please note, following this date, you will not be able to access your Neon Reef account via the website or via the App.  If you have any queries or concerns regarding your account, please visit the British Gas website here. Future updates will be provided on the British Gas website at the same location.

All the best, The Neon Reef in administration Team I wonder what that might mean for those that haven't had a final bill up to 20 Nov (like my stepdaughter whose so called final bill goes 1 Nov) if they haven't produced final bills by then as it suggests they are winding diwn the effort?

brewerdave

NR website is back up but got an email this morning which says that it will only be available til 11th Feb. So anyone who hasn't downloaded copies of their bills,balances etc ,needs to get it down asap !

LtMike77

Got the email also, now managed to log in but still no final bill showing for me.

Last billed on the 26 Oct 2021.

ghostwriter

LtMike77 said:

Got the email also, now managed to log in but still no final bill showing for me.

Last billed on the 26 Oct 2021.

Same for me, last bill 2nd November.

I was a couple of hundred in credit with NR so I'm keen to get that transferred.

Penelopa.Pitstop

I was with Neon Reef  for 2 months only and didn't get any bills at all, not to mention, final one. I just took print screen of my payments and meter readings are in emails exchange with customer service. Website was showing wrong meter number, so never submitted readings this way.

molerat

I got the e-mail even though I left them in June, found it in spam.  Never received a "final bill", just a bill at the usual time and had to chase the £5 credit balance but did get £60 compo for that !  Daughter has never received a final bill nor been asked for the balance she owed them.

WillPS

Got the email even though I never went on supply with them.

WBCPB

Anyone else with altered meter read amounts & estimates rather than customer reads showing now than when they first went under?

allison445

WBCPB said:

Anyone else with altered meter read amounts & estimates rather than customer reads showing now than when they first went under?

Yes my account is now showing an actual read for the 3rd December which is a good bit higher than the opening reading I gave British gas I have no idea were they got it from.

goatfaced

The last statement I got from them is now called my final statement. It's estimated but in my favour. No idea about the final three weeks I was with them before I transferred to the black hole of PFP. I haven't paid anyone for electricity since may!