Neon Reef - any views?

Gerry1

Here's the answer I received from Neon Reef:-

Good afternoon,

Thank you for your enquiry.

We have recently experienced a brief outage for our account login and registration services which has now been resolved. Please visit https://portal.neonreef.co.uk/ and you should find that you can proceed without further issue.

If you have any further questions, please do not hesitate to ask.

molerat

Is that code for "we really messed that one up and have gone back to the old system that works " ?

Penelopa.Pitstop

Boxman said:

Funnily enough, after posting that, for the first time I did get an email requesting a meter reading on the 10th of this month.

Yes, it was nice suprise, for the first time got meter read reminder. Previously used entry in my calendar, to remind me.

Gerry1

Penelopa.Pitstop said:

Boxman said:

Funnily enough, after posting that, for the first time I did get an email requesting a meter reading on the 10th of this month.

Yes, it was nice suprise, for the first time got meter read reminder. Previously used entry in my calendar, to remind me.

My experience suggests that Neon Reef's system is clever enough to cancel the reminder if you've beaten them to it.

molerat

Daughter had meter read e-mail yesterday and me today on the day the meter read is actually needed and not the date the app states which shows as one month after the last read !

WBCPB

My switch to N/R is due to complete on 12th May, my welcome pack shows my tariff as Marine, but 2 of the comparison sites are now showing a Marine v2 tariff which is cheaper overall, can i switch internally to the Marine v2 tariff once they are actually supplying my lekky does anyone know?
Regards

Chino

WBCPB said:

can i switch internally to the Marine v2 tariff once they are actually supplying my lekky does anyone know?

Maybe try asking here:
https://www.neonreef.co.uk/contact/

molerat

Marine V2 is £64 dearer than Marine for me.

WBCPB

molerat said:

Marine V2 is £64 dearer than Marine for me.

I am on the South Coast ( BN25 ) and Marine V2 is £33 cheaper for me.
Regards

Boohoo

I have been looking at Neon Reef as i am with Symbio and a few days left with them.

On MSE and CAB comparison site show Neon variable as the same price but the unit price and standing charge prices are more expensive when you go to the Neon website.

I have used my postcode and house number and the difference is over nearly 2p kwh(or what it is) and 7p daily charge.

Is this a price comparison issue or a Neon price rise?