Neon Reef - any views?

brewerdave

Deleted_User said:

@brewerdave You don’t necessarily have to reset. You can register yourself, and set yourself up as a new customer from scratch, with your own new password. Then login and await developments. 

Deleted_User said:

@brewerdave You don’t necessarily have to reset. You can register yourself, and set yourself up as a new customer from scratch, with your own new password. Then login and await developments. 

Thanks for that ;I'll give it a go. Might have been a bit more "user friendly" if they had reworded the email tho'.

brewerdave

brewerdave said:

Deleted_User said:

@brewerdave You don’t necessarily have to reset. You can register yourself, and set yourself up as a new customer from scratch, with your own new password. Then login and await developments. 

Deleted_User said:

@brewerdave You don’t necessarily have to reset. You can register yourself, and set yourself up as a new customer from scratch, with your own new password. Then login and await developments. 

Thanks for that ;I'll give it a go. Might have been a bit more "user friendly" if they had reworded the email tho'.

Setting up a p/word didn't work - got the "Something went wrong - having tech. problems ,try again later" message - must be a lot of people trying to set up accounts this morning!

Shedman

BUFF said:

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

Took the plunge and called at 8.10am (offices supposedly open 8am to 8pm), go through all the many menu levels only to be told that our offices are not open at the moment. 

So I logged on and went on chat.  Was told by the chatbot that as I was logged on they didn't need anymore security details and after about 5 mins got to chat to an agent.  Said about the "call us" message and was told that it was so they could set up an online password. I pointed out that I had already set an online password and was logged on hence why I could see the "call us" message!!  OK said the agent but it takes 21-28 days to set up account so you wont see any details.  So again I told him I could already see name address etc and the switch info...🙄.   Apologies from agent that I had wasted my time contacting them as there was nothing needed.  Got to love BG .

So basically ignore that message (as someone else said earlier in this thread) and don't bother calling.

I did take the opportunity whilst on chat to ask again switching to Zero Fixed October 22 and again was told again to contact them when account was fully set up and they could switch me to that tariff backdated to supply date.  Nothing to lose trying that now I guess but I'm not holding my breath.

lisyloo

I was told I could switch when account set up.so I had 2 transcripts now. Nothing to lose by trying.

[Deleted User]

Just received a 'contract pack' from BG. On a cursory scan, not really any new info further to that on yesterday's web link, confirmation of tariffs and projected dates. Still quoting the 'misleading' date of fixed until 31st July 2022. 

elucidate

Anyone know if there's an industry policy on what happens if you're SOLRed to company you were already in the process of switching to, in terms of what tariff you'll be put on?

fabsaver

elucidate said:

Anyone know if there's an industry policy on what happens if you're SOLRed to company you were already in the process of switching to, in terms of what tariff you'll be put on?

I'm wondering that too. When I log in to my new BG account it states:

Electricity tariff

HomeEnergy Secure Jan 2024 [MB]

Gerry1

elucidate said:

Anyone know if there's an industry policy on what happens if you're SOLRed to company you were already in the process of switching to, in terms of what tariff you'll be put on?

Probably the first procedure to start is the one that wins, that's what E.On Next said.  I started a switch to BG when Symbio went bust, and I was never transferred to E.On Next because they were only appointed as SoLR a few days later.

elucidate

fabsaver said:

elucidate said:

Anyone know if there's an industry policy on what happens if you're SOLRed to company you were already in the process of switching to, in terms of what tariff you'll be put on?

I'm wondering that too. When I log in to my new BG account it states:

Electricity tariff

HomeEnergy Secure Jan 2024 [MB]

So you're live on supply on that tariff? Are you gonna now ask them to switch you onto Zero?

fabsaver

elucidate said:

fabsaver said:

elucidate said:

Anyone know if there's an industry policy on what happens if you're SOLRed to company you were already in the process of switching to, in terms of what tariff you'll be put on?

I'm wondering that too. When I log in to my new BG account it states:

Electricity tariff

HomeEnergy Secure Jan 2024 [MB]

So you're live on supply on that tariff? Are you gonna now ask them to switch you onto Zero?

No it's not live. It states estimated supply start date on 7th December. I've already asked them to switch me to the Zero Fixed Oct 2022 tariff but not had anything confirmed on that yet.

I received the standard welcome to British Gas email yesterday, stating I became their customer from NR as of 21st November. It also says they're working to get my account set up as soon as possible and will let me know when it's ready. However I had already set up an online account with them

No doubt it will take a lot of sorting out and much confusion along the way. I wouldn't have attempted the switch if I'd known BG would be appointed as the SOLR. One thing for sure is that I don't want to be stuck on that Jan2024 fixed tariff