Neon Reef - any views?

ghostwriter

Shedman said:

Shedman said:

Shedman said:

Just had email from British Gas aout resetting my password that confused me at first as I thought it related to my Homecare account until I checked the email address as I have a unique one for NR emails.  It said:

Reset your password

Hello  We’ve received a request to set up or change your password. You can set your new password by following this link: (with a hyperlink to click) That was speedy

Not that it got me anywhere....  Had to delete the BG app as it kept trying to open that and change that password.  Then tried again and went to web portal and a Set Your Password dialogue.  Set a password and pressed enter and what did I get ....a screen saying "we're have technical difficulties please try again later".     

Edit: have ignored the error message and continued on and I can see my name, address , email (one used for NR) and home tel no under My Account.  But nothing else at the moment

Got a bit further by selecting Energy.  It is Welcome to British Gas tariff and expected supply start date is 2nd Dec

I just get the error message.  Nothing about a start date.

BUFF

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

Shedman

BUFF said:

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

Got that on setting up the stepdaughters account.  Bit of a pain.

Shedman

@ghostwriterI just get the error message.  Nothing about a start date.

Should be able to see a menu on top right with My Account as last item. Try clicking that if you can see it

brewerdave

BUFF said:

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

Presumably you had an old BG account ?? I've had nothing about setting up accounts yet but I haven't with BG since 2000 and wouldn't have had an online account then.

bagand96

BUFF said:

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

As someone who SoLR'd to British Gas from PFP....

I had that error message for my Gas at one point.  Had a few other weird things long the way too.  The BG website isn't the best, and I'm guessing that behind the scenes there's data missing somewhere which means the website will behave oddly.

My advice is to just sit on your hands and do nothing and let the SoLR process run its cause, in my experience it does get there eventually.  The trouble is the websites are all built for standard accounts with standard switches, SoLR doesn't work the same so the IT plays up.

ghostwriter

Shedman said:

@ghostwriterI just get the error message.  Nothing about a start date.

Should be able to see a menu on top right with My Account as last item. Try clicking that if you can see it

Thanks.  I've tried that, I get the error message at that point.  I've also tried the app which states that it's only for people with an active account so I guess there's still some work to do with mine.  It does know my first name so that's something

Unlike other posters here my start date was given in the first email as yesterday, 21/11, which is strange.

BUFF

brewerdave said:

BUFF said:

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

Presumably you had an old BG account ?? I've had nothing about setting up accounts yet but I haven't with BG since 2000 and wouldn't have had an online account then.

Nope or at least not for decades. Looks to be information setup from info presumably supplied by NR. The link from BGs email asking you to reset your account is unique to you.

Shedman

brewerdave said:

BUFF said:

I have a variant that says:
 "We need to talk to you

Please call us on 0333 202 9802 [1]

Don't worry, your switch is still in progress but there may be a delay. You don't need to call if you've already spoken to us about this."

order date 22/11, estimated supply 2/12

Presumably you had an old BG account ?? I've had nothing about setting up accounts yet but I haven't with BG since 2000 and wouldn't have had an online account then.

Stepdaughter has never had a BG account and she has had the setup email (and also had the phone us message after setting the password and looking at the account).  So I don't think receipt of the email is dependant on having an recent old or current BG account

Shedman

Hopefully they'll forget to bill for the period between 21/11 when they became SOLR and the date the supply goes active as per the account details 🤞🏼.   BG Evolve did when I was SOLRd to them