Neon Reef - any views?

Verdigris

I think the correct wording should be something like, "at the prevailing SVT rates, for 6 months, from the date of failure".

spot1034

It might be that BG are betting that wholesale rates will drop quite sharply after the winter - and the market at present would seem to agree - so offering the tariff for longer than they have to might not turn out to be so expensive after all. Presumably there is a limit on how long they can claim losses back under SOLR rules, but by the end of the statutory period they might have an expectation of either making a profit or making only a small loss which would be acceptable if they can then hang on to a proportion of customers longer term.
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QrizB

Deleted_User said:

QrizB said:

As previously discussed (but perhaps not in this thread), SoLR tariffs are meant to be fixed for 6 months from the date the SoLR takes over. Whether this is actually the case will only be known once all the details come out and/or 6 months pass.

And as discussed, this seems to no longer be the case. In the Green->Shell SoLR, the tariff increased after 4 days.

I must've missed the evidence for that. Has someone from the Green > Shell transfer received a bill showing that increase in tariff? Could you provide a link?

Deleted_User said:

E.g. under a nationalized supply system, with sensible investment in generation and storage, prices would be much lower.

You've mis-spelled "higher" in that sentence. Unless you're proposing that we subsidise energy from general taxation?

Verdigris

I must've missed the evidence for that. Has someone from the Green > Shell transfer received a bill showing that increase in tariff? Could you provide a link?

The rates were in an email from Shell. Check your spam. I found some Shell emails went to my inbox and others to spam.

dbks

QrizB said:

Deleted_User said:

QrizB said:

As previously discussed (but perhaps not in this thread), SoLR tariffs are meant to be fixed for 6 months from the date the SoLR takes over. Whether this is actually the case will only be known once all the details come out and/or 6 months pass.

And as discussed, ..

... and dismissed

I must've missed the evidence for that.

https://forums.moneysavingexpert.com/discussion/comment/78760379/#Comment_78760379

dbks

Deleted_User said:

dbks said:

The fact that BG have promised to fix the tariff for months past the next date of the next Ofgem cap review implementation date would suggest BG are swallowing the costs themselves. They plan to recover costs by keeping many customers once the tariff ends.

I doubt that's what their (admittedly rather ambiguous) tariff page is saying. It says the tariff is variable, on 30 days' notice. It says the tariff ends on 31 July 2022, presumably meaning users are then moved to their SVR tariff. It also says the price is guaranteed until the same date, which is the doubtful bit.

We'll have to see.

It could mean the price is fixed until 31 July 2022, whereupon it will then be variable but no more than the Ofgem default tariff cap applicable.

You see the latest info from Ofgem specifies that a customer moved to a SoLR must be placed on a tariff that is available for as long as the customer wants it.

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/what-happens-if-your-energy-supplier-goes-bust

Of course the supplier can vary the cost, as long as it does not exceed the Ofgem price cap for the supplier's deemed tariff.

Shedman

Just had email from British Gas aout resetting my password that confused me at first as I thought it related to my Homecare account until I checked the email address as I have a unique one for NR emails.  It said:

Reset your password

Hello  We’ve received a request to set up or change your password. You can set your new password by following this link: (with a hyperlink to click) That was speedy

Shedman

Shedman said:

Just had email from British Gas aout resetting my password that confused me at first as I thought it related to my Homecare account until I checked the email address as I have a unique one for NR emails.  It said:

Reset your password

Hello  We’ve received a request to set up or change your password. You can set your new password by following this link: (with a hyperlink to click) That was speedy

Not that it got me anywhere....  Had to delete the BG app as it kept trying to open that and change that password.  Then tried again and went to web portal and a Set Your Password dialogue.  Set a password and pressed enter and what did I get ....a screen saying "we're have technical difficulties please try again later".     

Edit: have ignored the error message and continued on and I can see my name, address , email (one used for NR) and home tel no under My Account.  But nothing else at the moment

Patr100

I thought for future reference and to keep up to date,  I would put in the BG Welcome to BG electricity tariff in my MSE Energy Club account, but it isn't listed to select - am not sure if any of the others offered eg standard variable is the same.

Shedman

Shedman said:

Shedman said:

Just had email from British Gas aout resetting my password that confused me at first as I thought it related to my Homecare account until I checked the email address as I have a unique one for NR emails.  It said:

Reset your password

Hello  We’ve received a request to set up or change your password. You can set your new password by following this link: (with a hyperlink to click) That was speedy

Not that it got me anywhere....  Had to delete the BG app as it kept trying to open that and change that password.  Then tried again and went to web portal and a Set Your Password dialogue.  Set a password and pressed enter and what did I get ....a screen saying "we're have technical difficulties please try again later".     

Edit: have ignored the error message and continued on and I can see my name, address , email (one used for NR) and home tel no under My Account.  But nothing else at the moment

Got a bit further by selecting Energy.  It is Welcome to British Gas tariff and expected supply start date is 2nd Dec