Neon Reef - any views?

Liku

Got that and then another saying they have taken it over. That was fast!

Probably just worded badly though reading it again.

ViperBugloss

ViperBugloss said:

Just had a text stating that British Gas would be taking over my Neon Reef account.

I live in the South West and I am on an Economy 7 Tariff.
The British Gas tariff for Neon Reef Customers is called Welcome to British Gas.
Standing Charge 25.750p per day
Day Unit Rate 25.351p per kWh
Night Unit Rate 13.03p per kWh
My calculation for the Energy Price Cap assumed consumption is £988.53 inc. VAT.
This is based on 365 days, day units 2436, night units 1764. That is a total of 4200 with a 58/42 split.

Unfortunately, the Energy Price Cap numbers are nonsense as far as I am concerned. My consumption is about twice their numbers and I only heat one room in the winter. I guess if I freeze to death then I draw no more pension.

QrizB

ViperBugloss said:

ViperBugloss said:

Just had a text stating that British Gas would be taking over my Neon Reef account.

I live in the South West and I am on an Economy 7 Tariff.
The British Gas tariff for Neon Reef Customers is called Welcome to British Gas.
Standing Charge 25.750p per day
Day Unit Rate 25.351p per kWh
Night Unit Rate 13.03p per kWh
My calculation for the Energy Price Cap assumed consumption is £988.53 inc. VAT.
This is based on 365 days, day units 2436, night units 1764. That is a total of 4200 with a 58/42 split.

Unfortunately, the Energy Price Cap numbers are nonsense as far as I am concerned. My consumption is about twice their numbers and I only heat one room in the winter. I guess if I freeze to death then I draw no more pension.

"Unfortunately, the Energy Price Cap numbers are nonsense as far as I am concerned"??

Those rates are pretty much bang on the Ofgem multi-register meter cap for SW, although you're using more day electricity and less night than the average customer.

PixelPound

ViperBugloss said:

Just had a text stating that British Gas would be taking over my Neon Reef account.

I was with Symbio but moved over to NR a couple of months before Symbio went under. Guess I just delayed the inevitable. 

Shedman

Don't forget folks to sign up for British Gas Rewards once the BG account is set up.  I'm on that due to being on Homecare and have just ordered £4.50 worth of choccies for free (so thats a bit towards the increased bills 😀).  

I have probably had around £300 worth of freebies (such as Hive lamps and plugs, sky movies, greggs treats, etc) or reduced price offers (like my current house insurance 3 months free) over the years so worth doing.

ViperBugloss

From the https://www.britishgas.co.uk/solr/neon-reef.html

"If you need to speak to someone, you can call us on 0333 202 9635 1 (Direct Debit or quarterly payments) or 0333 202 9845 1 (Pay as you go). But please bear in mind that a lot of people are being affected right now, so our lines are very busy. Please help us support our most vulnerable customers by only calling us if it's an emergency."

So basically they are saying do not call us. This really annoys me but, of course, every company is pulling this trick. It just means that they are too cheap to actually provide customer service.

Doug86

So having been on a fixed rate of about 13p per kwh (night/day E7) I will now be on a rate of 25p per KW with British Gas. (day) and 13p (night) heading into Winter.

Ain't that a kick in the teeth.

Verdigris

Think yourself lucky the Ofgem cap limits it to that. BG will still be losing money at that rate, albeit they can claim back the extra expenses of acting as SoLR. You'd have a real boot/dentition interface experience if either you power was cut off or you had to pay the true market rate.

alco_pop

Shedman said:

Is this definitely a British Gas tariff and not BG Evolve (even if we pay by DD as i know when previously you did a quote for BG and tick pay by DD it takes you off to BG Evolve).  

If so then does that improve the chances of those of us that went in chat re the Zero Fixed Oct 22 and have transcripts that say we can transfer to that tariff once our account is set up (but were too concerned to previously try it because it meant initially signing up to a much worse tariff)???   Nothing to lose in trying it I guess once we have our BG accounts set up.

(plus I don't want to go back to BG Evolve as they might figure out they short charged me last time they were my SOLR...although somehow given their shortcomings I really doubt that 😅) 

Can you still get that tariff?

dbks

Deleted_User said:

ViperBugloss said:

So basically they are saying do not call us. This really annoys me but, of course, every company is pulling this trick. It just means that they are too cheap to actually provide customer service.

Well, you can ignore that if you have a good reason to call them, whether or not it's an emergency. It's reasonable to avoid unnecessary calls.

I don't think anything is that important as to require phoning them and being put on hold for hours on end whilst being old told that your call is important to them. That's if you get through at all by phone.

Much better to issue a formal complaint by letter, or online if you can make that work. They usually then call you back about 3-4 days after receipt.