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Neon Reef - any views?
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Standard British Gas. When was your Live Chat?elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?0 -
Just got off the Live Chat about 10 minutes ago.Gerry1 said:
Standard British Gas. When was your Live Chat?elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
Bit confused about which tariff to join initially though (see my edit to my previous post)!1 -
elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
EDIT: Seems like I can't join the SVT directly but I can go for an Evolve zero-exit-fee fixed tariff. Is that what you did?
I would be very surprised if you can move to a BG tariff when it sounds like you joined / are joining BG Evolve - from what ive read they use completely different back end software so the BG tariff is probably does not even exist on BG evolves system0 -
Haven't signed up for anything yet. If I go via the BG brand the only tariff available is one with a £75 exit fee. Might still be worth it lol. I need to get back on the Live Chat and see what the options are. Would have been ideal if I was able to nip the issue in the bud with the original advisor.Inigo_Montoya said:elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
EDIT: Seems like I can't join the SVT directly but I can go for an Evolve zero-exit-fee fixed tariff. Is that what you did?
I would be very surprised if you can move to a BG tariff when it sounds like you joined / are joining BG Evolve - from what ive read they use completely different back end software so the BG tariff is probably does not even exist on BG evolves system0 -
elucidate said:
Just got off the Live Chat about 10 minutes ago.Gerry1 said:
Standard British Gas. When was your Live Chat?elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
Bit confused about which tariff to join initially though (see my edit to my previous post)!I eventually managed to sign up to BG's Zero Fixed Oct 22 for electricity via Chat. It was agreed on 30 Sep but nothing happened so I had to chase it. Eventually it was all agreed with an order date of 5 Oct. However I was told that it would start on the SVT but then would be switched to Zero Fixed Oct 22 and backdated. It seems Symbio still supplied me until 25 Oct which can't be bad. The final meter readings have still not been verified.Zero Fixed Oct 22 is a cracking good electricity tariff as you'll see if you get a quotation via the link I gave, don't accept anything else. No standing charge, no exit fee. Doesn't get much better than that nowadays ! However, it's expensive for gas unless you are a low user, so single fuel is the answer.0 -
It's basically Zero Fixed Oct 22 or bust. If you're fobbed off with BG Evolve or any other tariff it's likely to be more expensive than ending up on the SoLR's SVT, so think carefully and do the sums. You'll have to be very persistent, but the prize makes it worthwhile.elucidate said:
Haven't signed up for anything yet. If I go via the BG brand the only tariff available is one with a £75 exit fee. Might still be worth it lol. I need to get back on the Live Chat and see what the options are. Would have been ideal if I was able to nip the issue in the bud with the original advisor.Inigo_Montoya said:elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
EDIT: Seems like I can't join the SVT directly but I can go for an Evolve zero-exit-fee fixed tariff. Is that what you did?
I would be very surprised if you can move to a BG tariff when it sounds like you joined / are joining BG Evolve - from what ive read they use completely different back end software so the BG tariff is probably does not even exist on BG evolves system0 -
"Symbio Energy customers were transferred to a new contract with E.ON Next on 03 October 2021"Gerry1 said:elucidate said:
Just got off the Live Chat about 10 minutes ago.Gerry1 said:
Standard British Gas. When was your Live Chat?elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
Bit confused about which tariff to join initially though (see my edit to my previous post)!I eventually managed to sign up to BG's Zero Fixed Oct 22 for electricity via Chat. It was agreed on 30 Sep but nothing happened so I had to chase it. Eventually it was all agreed with an order date of 5 Oct. However I was told that it would start on the SVT but then would be switched to Zero Fixed Oct 22 and backdated. It seems Symbio still supplied me until 25 Oct which can't be bad. The final meter readings have still not been verified.Zero Fixed Oct 22 is a cracking good electricity tariff as you'll see if you get a quotation via the link I gave, don't accept anything else. No standing charge, no exit fee. Doesn't get much better than that nowadays ! However, it's expensive for gas unless you are a low user, so single fuel is the answer.
- https://www.ofgem.gov.uk/publications/symbio-energy-customers-your-questions-new-supplier-eon-next
Although there is probably no meaningful difference between the cost of the deemed tariff of E.ON Next, and the SVT of British Gas.
1 -
OK I'll give it a go and if it works I'll cancel the transfer to bristol energyGerry1 said:
It's basically Zero Fixed Oct 22 or bust. If you're fobbed off with BG Evolve or any other tariff it's like to be more expensive than ending up on the SoLR's SVT, so think carefully and do the sums. You'll have to be very persistent, but the prize makes it worthwhile.elucidate said:
Haven't signed up for anything yet. If I go via the BG brand the only tariff available is one with a £75 exit fee. Might still be worth it lol. I need to get back on the Live Chat and see what the options are. Would have been ideal if I was able to nip the issue in the bud with the original advisor.Inigo_Montoya said:elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
EDIT: Seems like I can't join the SVT directly but I can go for an Evolve zero-exit-fee fixed tariff. Is that what you did?
I would be very surprised if you can move to a BG tariff when it sounds like you joined / are joining BG Evolve - from what ive read they use completely different back end software so the BG tariff is probably does not even exist on BG evolves system0 -
Both the standing charge and the unit price were cheaper, both for gas and electricity. Not by much, but still something.dbks said:
"Symbio Energy customers were transferred to a new contract with E.ON Next on 03 October 2021"Gerry1 said:elucidate said:
Just got off the Live Chat about 10 minutes ago.Gerry1 said:
Standard British Gas. When was your Live Chat?elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
Bit confused about which tariff to join initially though (see my edit to my previous post)!I eventually managed to sign up to BG's Zero Fixed Oct 22 for electricity via Chat. It was agreed on 30 Sep but nothing happened so I had to chase it. Eventually it was all agreed with an order date of 5 Oct. However I was told that it would start on the SVT but then would be switched to Zero Fixed Oct 22 and backdated. It seems Symbio still supplied me until 25 Oct which can't be bad. The final meter readings have still not been verified.Zero Fixed Oct 22 is a cracking good electricity tariff as you'll see if you get a quotation via the link I gave, don't accept anything else. No standing charge, no exit fee. Doesn't get much better than that nowadays ! However, it's expensive for gas unless you are a low user, so single fuel is the answer.
- https://www.ofgem.gov.uk/publications/symbio-energy-customers-your-questions-new-supplier-eon-next
Although there is probably no meaningful difference between the cost of the deemed tariff of E.ON Next, and the SVT of British Gas.0 -
I was never transferred to E.On Next, I successfully jumped ship by acting promptly ! And there's a massive difference between the deemed tariff of E.ON Next, and the Zero Fixed Oct 22 electricity tariff of British Gas.dbks said:
"Symbio Energy customers were transferred to a new contract with E.ON Next on 03 October 2021"Gerry1 said:elucidate said:
Just got off the Live Chat about 10 minutes ago.Gerry1 said:
Standard British Gas. When was your Live Chat?elucidate said:
I had good luck with my first Live Chat. I printed the transcript to PDF and the advisor assured me I'd be able to transfer to that tariff after first signing up to the SVT.Gerry1 said:For anyone who wants to try their luck, the British Gas Zero Fixed Oct 22 electricity tariff would be unbeatable IF you can switch to it. You can even pay with Variable Direct Debit which eliminates all the problems associated with excess credit building up and the confusion about 'All You Can Eat'.I managed to escape Symbio's SoLR and I've been told in Chats and emails that my tariff (currently the SVT) will be backdated to the start of service. Chat seems to be the only way to get it and you'll have to be very persistent and keep the transcript (take photos because transcripts don't always materialise), but if you like a challenge it might be worth a go.
Did you choose to join the standard British Gas brand or British Gas Evolve?
Bit confused about which tariff to join initially though (see my edit to my previous post)!I eventually managed to sign up to BG's Zero Fixed Oct 22 for electricity via Chat. It was agreed on 30 Sep but nothing happened so I had to chase it. Eventually it was all agreed with an order date of 5 Oct. However I was told that it would start on the SVT but then would be switched to Zero Fixed Oct 22 and backdated. It seems Symbio still supplied me until 25 Oct which can't be bad. The final meter readings have still not been verified.Zero Fixed Oct 22 is a cracking good electricity tariff as you'll see if you get a quotation via the link I gave, don't accept anything else. No standing charge, no exit fee. Doesn't get much better than that nowadays ! However, it's expensive for gas unless you are a low user, so single fuel is the answer.
- https://www.ofgem.gov.uk/publications/symbio-energy-customers-your-questions-new-supplier-eon-next
Although there is probably no meaningful difference between the cost of the deemed tariff of E.ON Next, and the SVT of British Gas.0
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