John Lewis distance purchase

jazzthat

452 said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

neilmcl said:

jazzthat said:

DoaM said:

Which exact model did you buy?

In regards to photo/video editing ... store everything on an external drive. Copy files to the computer when editing, then copy back to the external storage (and delete the copy on the computer). Your son should know things like this ... how old is he?

And what type of programming is he doing that specifically needs a Macbook Pro?

Not sure on specific model. It is MacBook Pro 2019 128gb storage.  
He's 16 and at the moment is getting heavily involved in programming . As far as I know he uses python , java and ruby I think . There might be more , I just heard these names . 
I must admit , this was an impulse purchase without thinking and i now regret it .

And, he's managed to run out of storage in less than 2 weeks!

TBH, you could've saved a hell of a lot of cash and purchased a very decent, linux based laptop if he's doing that sort of programming. I think your sons had you a bit getting you to fork out for a Macbook Pro.

Someone else said the same before so I feel, i should make it a bit obvious as to why MacBook Pro.
1) It's a psychological approach called ' reward system ' .
When you get something that is regarded as a premium product , most people get a natural boost in confidence and are eager to put more effort into , whatever it might be that they do .
For some , especially ' tight' people that might not necessarily a beneficial and could be seen as a non essential purchase . 
In this case , it's proven that those may suffer all sort of thing in their lives , including loss of friends and depression...
I for sure know ,the award system works . When I bought a really nice guitar for myself I started playing more frequently and stopped using excuses not to play. 
Those are the facts .
2) ...I could have bought a Honda jazz but instead bought a BMW M4 . It's obvious that few more would have gone for honda   . Both cars would drive you from A to B and so you don't need the M4 . Why would you ?
Some appreciate style , resale value and have trust in a brand .
I for once don't like apple products in general , but appreciate my son's  different view on it .

Goodness me.  Did your son tell you that?  No wonder he's into programming, he's demonstrated a talent for it before getting the Macbook.

My educated guess is , you are with the ' tight ' 😉

Not at all, I just don't see the need to splash out hundreds of pounds on the basis that if my son doesn't get what he wants I am going to cause him to suffer depression and a loss of friends, and when he already has a perfectly suitable desktop computer with which to learn programming.

That's not tight, that's sensible parenting.  You've been had.

He never said a word about that . It is what I think how bad decisions over time can cause underlying issues . 
I should think that this isn't over the top purchase for its purpose . 
Very thin , light ,small , noiseless with very high quality screen with perfect angle view ? I mean , go and find me same laptop than comes close ! 
I help you here . It would be Microsoft surface , which cost similar money . 
Yeah sure you can probably do same thing with cheaper laptop , but above specs mentioned won't be there .
You get what you pay for.
As for sensible parenting , these days your action ( personal purchases )  will also reflects on your children social life . I would think twice ( if you can afford ) before getting a much cheaper alternative to whatever it might be your child may ask you for .
You guys in the same boat may also ask your question , where the poverty comes from and read some psychology books and how your poor choices may do more damage to your children in a long run ...

What on earth are you going on about?

I don't need to read psychology books to understand that pandering to children's demands for fear of spoiling their social life is a daft idea, and that in order for them not to be "damaged" or develop "underlying issues", you have to spend large sums of money on things they don't need just because they ask for them.  That's a recipe for a long-term problem if ever there was one.

Remind me, who said this?

"I must admit , this was an impulse purchase without thinking and i now regret it."

Isn't that an example of a bad idea causing an issue?  And an over the top purchase?

You do indeed get what you pay for.

It's not spoiling and give whatever children want . It's appreciation for their hard work and being ambitious ( in my case at least ) . Feeding this spirit with decisions based on wallet won't get you too far . I'd rather not go on holiday and make my children happy . 
It seems you must have got stuck in the past . Social life has changed since we were kids and there's more pressure on kids at school and after and many of us dont know what they're going through .
My wife works in social services and I heard enough heart braking storys , trust me ! 
You could perhaps change your thinking having facts in front of you . 
I am not trying to have an argument here , and rather express my point of view , that many parents forget how important some things are to teens ,
And they put their money against their children healthy life .
I do however understand if some can't afford an extra spendings and I don't argue that .

I would do so gladly if you presented some on the matter in question, but you haven't.  Just some vague pseudo-psychology nonsense that children's self-esteem is proportional to the amount of money spent on stuff for them and that an opposing view is somehow outdated.  

The only facts I have seen are that you bought your son a very expensive laptop as an impulse purchase, despite him already having what is a perfectly good computer with which to learn programming.  Now you've hit a problem.  That does seem to rather undermine your argument that you get what you pay for.

 Stationary pc and laptop have their purposes . You don't move around with pc strapped to your body .
Buying expensive laptop is a personal choice and I will deal with consequences if it needs to be . In the end of the day I can buy external story as suggested .
Personally I don't get why you are behaving that way ? It seems to me that everything revolving around the money and best to keep it in the bank untill you die and let the leechers have it all , nevermind your own children if you have any . 
I don't think I'll ever understand people putting their money first . 

Sounds to me like you have issues in that you're more concerned about what others think. 

 Not sure what you are referring it to?

jazzthat

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

neilmcl said:

jazzthat said:

DoaM said:

Which exact model did you buy?

In regards to photo/video editing ... store everything on an external drive. Copy files to the computer when editing, then copy back to the external storage (and delete the copy on the computer). Your son should know things like this ... how old is he?

And what type of programming is he doing that specifically needs a Macbook Pro?

Not sure on specific model. It is MacBook Pro 2019 128gb storage.  
He's 16 and at the moment is getting heavily involved in programming . As far as I know he uses python , java and ruby I think . There might be more , I just heard these names . 
I must admit , this was an impulse purchase without thinking and i now regret it .

And, he's managed to run out of storage in less than 2 weeks!

TBH, you could've saved a hell of a lot of cash and purchased a very decent, linux based laptop if he's doing that sort of programming. I think your sons had you a bit getting you to fork out for a Macbook Pro.

Someone else said the same before so I feel, i should make it a bit obvious as to why MacBook Pro.
1) It's a psychological approach called ' reward system ' .
When you get something that is regarded as a premium product , most people get a natural boost in confidence and are eager to put more effort into , whatever it might be that they do .
For some , especially ' tight' people that might not necessarily a beneficial and could be seen as a non essential purchase . 
In this case , it's proven that those may suffer all sort of thing in their lives , including loss of friends and depression...
I for sure know ,the award system works . When I bought a really nice guitar for myself I started playing more frequently and stopped using excuses not to play. 
Those are the facts .
2) ...I could have bought a Honda jazz but instead bought a BMW M4 . It's obvious that few more would have gone for honda   . Both cars would drive you from A to B and so you don't need the M4 . Why would you ?
Some appreciate style , resale value and have trust in a brand .
I for once don't like apple products in general , but appreciate my son's  different view on it .

Goodness me.  Did your son tell you that?  No wonder he's into programming, he's demonstrated a talent for it before getting the Macbook.

My educated guess is , you are with the ' tight ' 😉

Not at all, I just don't see the need to splash out hundreds of pounds on the basis that if my son doesn't get what he wants I am going to cause him to suffer depression and a loss of friends, and when he already has a perfectly suitable desktop computer with which to learn programming.

That's not tight, that's sensible parenting.  You've been had.

He never said a word about that . It is what I think how bad decisions over time can cause underlying issues . 
I should think that this isn't over the top purchase for its purpose . 
Very thin , light ,small , noiseless with very high quality screen with perfect angle view ? I mean , go and find me same laptop than comes close ! 
I help you here . It would be Microsoft surface , which cost similar money . 
Yeah sure you can probably do same thing with cheaper laptop , but above specs mentioned won't be there .
You get what you pay for.
As for sensible parenting , these days your action ( personal purchases )  will also reflects on your children social life . I would think twice ( if you can afford ) before getting a much cheaper alternative to whatever it might be your child may ask you for .
You guys in the same boat may also ask your question , where the poverty comes from and read some psychology books and how your poor choices may do more damage to your children in a long run ...

What on earth are you going on about?

I don't need to read psychology books to understand that pandering to children's demands for fear of spoiling their social life is a daft idea, and that in order for them not to be "damaged" or develop "underlying issues", you have to spend large sums of money on things they don't need just because they ask for them.  That's a recipe for a long-term problem if ever there was one.

Remind me, who said this?

"I must admit , this was an impulse purchase without thinking and i now regret it."

Isn't that an example of a bad idea causing an issue?  And an over the top purchase?

You do indeed get what you pay for.

It's not spoiling and give whatever children want . It's appreciation for their hard work and being ambitious ( in my case at least ) . Feeding this spirit with decisions based on wallet won't get you too far . I'd rather not go on holiday and make my children happy . 
It seems you must have got stuck in the past . Social life has changed since we were kids and there's more pressure on kids at school and after and many of us dont know what they're going through .
My wife works in social services and I heard enough heart braking storys , trust me ! 
You could perhaps change your thinking having facts in front of you . 
I am not trying to have an argument here , and rather express my point of view , that many parents forget how important some things are to teens ,
And they put their money against their children healthy life .
I do however understand if some can't afford an extra spendings and I don't argue that .

I would do so gladly if you presented some on the matter in question, but you haven't.  Just some vague pseudo-psychology nonsense that children's self-esteem is proportional to the amount of money spent on stuff for them and that an opposing view is somehow outdated.  

The only facts I have seen are that you bought your son a very expensive laptop as an impulse purchase, despite him already having what is a perfectly good computer with which to learn programming.  Now you've hit a problem.  That does seem to rather undermine your argument that you get what you pay for.

Personally I don't get why you are behaving that way ? It seems to me that everything revolving around the money and best to keep it in the bank untill you die and let the leechers have it all , nevermind your own children if you have any . 
I don't think I'll ever understand people putting their money first . 

Again, what on earth are you going on about?  Who are the "leechers"?

We've come full circle. It's me that's continually made the point that it's not all about the money, whereas you have argued the opposite, suggesting that not spending large sums on children's demands is somehow bad parenting.  That's a little insulting to many parents, don't you think?

You have put your money first, which is why you're here with a query on the consequences of doing so.

I am not suggesting anything at all . Children are also ' an investment ' . You are likely get them better future if they are rewarded accordingly and appropriately . So far this has worked and my son has maths 8 grades and is continuously ambitious , even in the current Covid situation .
That's why I didn't mind to spend on what he asked me for .

But enough pushing here and focused on initial question . 
I was wondering if anybody here has similar experience with expensive purchase and how it ended up in the end .
I know from other ( hifi) forums , that this has not been an issue with expensive premium TVs , but sometimes had to be fought for .

Aylesbury_Duck

Getting back to your original issue, I would be surprised if JL accept a full refund or a straight swap.  As mentioned previously, your son has done way way more than would constitute reasonable handling for a distance purchase.  Installing software and loading gigabytes of stuff onto it makes it completely unsuitable for re-sale as a new item.  Yes, MacBooks can be sold as refurbished but why should JL take the hit for your impulse purchase?

The solution, as you've been told several times, is external storage.  Why do all those photos and videos need to be put on the MacBook anyway, if your son has a computer with huge storage capacity?

jazzthat

Aylesbury_Duck said:

Getting back to your original issue, I would be surprised if JL accept a full refund or a straight swap.  As mentioned previously, your son has done way way more than would constitute reasonable handling for a distance purchase.  Installing software and loading gigabytes of stuff onto it makes it completely unsuitable for re-sale as a new item.  Yes, MacBooks can be sold as refurbished but why should JL take the hit for your impulse purchase?

The solution, as you've been told several times, is external storage.  Why do all those photos and videos need to be put on the MacBook anyway, if your son has a computer with huge storage capacity?

Tbh I never in my life had to read a return policy and now I've learnt it hard way . 
Last time I had to deal with a return , was with the washing machine which was advertised as quiet but wasn't so .
The seller though agreed to swap it with different model , even though it actually wasn't defective .
Only now I have realised that some high street retailers have more strict policy than others.
Richer sounds for example will take back  used product if you not entirely happy with it . Not only that . They will keep on replacing until you are satisfied . 
Obviously is my bad , that I have taken for granted things .
As for overloading laptops storage with all sorts of things , he wasn't aware of the capacity of its drive . Guess he is used to endless storage on main pc .

452

jazzthat said:

452 said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

Aylesbury_Duck said:

jazzthat said:

neilmcl said:

jazzthat said:

DoaM said:

Which exact model did you buy?

In regards to photo/video editing ... store everything on an external drive. Copy files to the computer when editing, then copy back to the external storage (and delete the copy on the computer). Your son should know things like this ... how old is he?

And what type of programming is he doing that specifically needs a Macbook Pro?

Not sure on specific model. It is MacBook Pro 2019 128gb storage.  
He's 16 and at the moment is getting heavily involved in programming . As far as I know he uses python , java and ruby I think . There might be more , I just heard these names . 
I must admit , this was an impulse purchase without thinking and i now regret it .

And, he's managed to run out of storage in less than 2 weeks!

TBH, you could've saved a hell of a lot of cash and purchased a very decent, linux based laptop if he's doing that sort of programming. I think your sons had you a bit getting you to fork out for a Macbook Pro.

Someone else said the same before so I feel, i should make it a bit obvious as to why MacBook Pro.
1) It's a psychological approach called ' reward system ' .
When you get something that is regarded as a premium product , most people get a natural boost in confidence and are eager to put more effort into , whatever it might be that they do .
For some , especially ' tight' people that might not necessarily a beneficial and could be seen as a non essential purchase . 
In this case , it's proven that those may suffer all sort of thing in their lives , including loss of friends and depression...
I for sure know ,the award system works . When I bought a really nice guitar for myself I started playing more frequently and stopped using excuses not to play. 
Those are the facts .
2) ...I could have bought a Honda jazz but instead bought a BMW M4 . It's obvious that few more would have gone for honda   . Both cars would drive you from A to B and so you don't need the M4 . Why would you ?
Some appreciate style , resale value and have trust in a brand .
I for once don't like apple products in general , but appreciate my son's  different view on it .

Goodness me.  Did your son tell you that?  No wonder he's into programming, he's demonstrated a talent for it before getting the Macbook.

My educated guess is , you are with the ' tight ' 😉

Not at all, I just don't see the need to splash out hundreds of pounds on the basis that if my son doesn't get what he wants I am going to cause him to suffer depression and a loss of friends, and when he already has a perfectly suitable desktop computer with which to learn programming.

That's not tight, that's sensible parenting.  You've been had.

He never said a word about that . It is what I think how bad decisions over time can cause underlying issues . 
I should think that this isn't over the top purchase for its purpose . 
Very thin , light ,small , noiseless with very high quality screen with perfect angle view ? I mean , go and find me same laptop than comes close ! 
I help you here . It would be Microsoft surface , which cost similar money . 
Yeah sure you can probably do same thing with cheaper laptop , but above specs mentioned won't be there .
You get what you pay for.
As for sensible parenting , these days your action ( personal purchases )  will also reflects on your children social life . I would think twice ( if you can afford ) before getting a much cheaper alternative to whatever it might be your child may ask you for .
You guys in the same boat may also ask your question , where the poverty comes from and read some psychology books and how your poor choices may do more damage to your children in a long run ...

What on earth are you going on about?

I don't need to read psychology books to understand that pandering to children's demands for fear of spoiling their social life is a daft idea, and that in order for them not to be "damaged" or develop "underlying issues", you have to spend large sums of money on things they don't need just because they ask for them.  That's a recipe for a long-term problem if ever there was one.

Remind me, who said this?

"I must admit , this was an impulse purchase without thinking and i now regret it."

Isn't that an example of a bad idea causing an issue?  And an over the top purchase?

You do indeed get what you pay for.

It's not spoiling and give whatever children want . It's appreciation for their hard work and being ambitious ( in my case at least ) . Feeding this spirit with decisions based on wallet won't get you too far . I'd rather not go on holiday and make my children happy . 
It seems you must have got stuck in the past . Social life has changed since we were kids and there's more pressure on kids at school and after and many of us dont know what they're going through .
My wife works in social services and I heard enough heart braking storys , trust me ! 
You could perhaps change your thinking having facts in front of you . 
I am not trying to have an argument here , and rather express my point of view , that many parents forget how important some things are to teens ,
And they put their money against their children healthy life .
I do however understand if some can't afford an extra spendings and I don't argue that .

I would do so gladly if you presented some on the matter in question, but you haven't.  Just some vague pseudo-psychology nonsense that children's self-esteem is proportional to the amount of money spent on stuff for them and that an opposing view is somehow outdated.  

The only facts I have seen are that you bought your son a very expensive laptop as an impulse purchase, despite him already having what is a perfectly good computer with which to learn programming.  Now you've hit a problem.  That does seem to rather undermine your argument that you get what you pay for.

 Stationary pc and laptop have their purposes . You don't move around with pc strapped to your body .
Buying expensive laptop is a personal choice and I will deal with consequences if it needs to be . In the end of the day I can buy external story as suggested .
Personally I don't get why you are behaving that way ? It seems to me that everything revolving around the money and best to keep it in the bank untill you die and let the leechers have it all , nevermind your own children if you have any . 
I don't think I'll ever understand people putting their money first . 

Sounds to me like you have issues in that you're more concerned about what others think. 

 Not sure what you are referring it to?

Well god forbid your child hasn't got the latest Apple product, the right trainers. I'm sure they won't be slitting their wrists because a parent said no.

Aylesbury_Duck

jazzthat said:w

Aylesbury_Duck said:

Getting back to your original issue, I would be surprised if JL accept a full refund or a straight swap.  As mentioned previously, your son has done way way more than would constitute reasonable handling for a distance purchase.  Installing software and loading gigabytes of stuff onto it makes it completely unsuitable for re-sale as a new item.  Yes, MacBooks can be sold as refurbished but why should JL take the hit for your impulse purchase?

The solution, as you've been told several times, is external storage.  Why do all those photos and videos need to be put on the MacBook anyway, if your son has a computer with huge storage capacity?

Tbh I never in my life had to read a return policy and now I've learnt it hard way . 
Last time I had to deal with a return , was with the washing machine which was advertised as quiet but wasn't so .
The seller though agreed to swap it with different model , even though it actually wasn't defective .
Only now I have realised that some high street retailers have more strict policy than others.
Richer sounds for example will take back  used product if you not entirely happy with it . Not only that . They will keep on replacing until you are satisfied . 
Obviously is my bad , that I have taken for granted things .
As for overloading laptops storage with all sorts of things , he wasn't aware of the capacity of its drive . Guess he is used to endless storage on main pc .

Be careful with returns policy.  Richer Sounds and John Lewis both have good policies, but neither are going to allow you to buy a computer, install software on it, load it with personal data and then take it back for a change of mind return.  In fact, I don't believe you could find a retailer that would.

Put yourself in the retailer's shoes.  Would you be happy if the MacBook you'd just bought your son had previously been used by someone else, had had software, photos and videos installed on it then wiped and sold to you at full retail price?

mattyprice4004

Unfortunately some retailers do allow you extra 'wiggle room' as a gesture of goodwill - but JL are correct in what they're saying. 
I'd just buy some extra storage and be done with it - it's not fair to expect them to take it back now. 

I'll hasten to add, in the past owned an online retailer for 7 years and I would have accepted an exchange for a more 'advanced' model - but a lot of these bigger stores don't allow that. 

the_lunatic_is_in_my_head

unholyangel said:

the_lunatic_is_in_my_head said:

jazzthat said:

What are my rights here ? Is JL right that I cannot return for exchange or refund ?

They aren't under any obligation to exchange. 

If you notify them within 14 days (beginning the day after delivery) that you wish to cancel the contract then they are obligated to refund within 14 days of the goods being returned to them or you providing proof of the return providing you return the goods within 14 days starting the day after they were notified of the intention to cancel. 

The goods may be returned as per the below: 

3) The address to which goods must be sent under paragraph (2)(a) is—

(a)any address specified by the trader for sending the goods back;

(b)if no address is specified for that purpose, any address specified by the trader for the consumer to contact the trader;

(c)if no address is specified for either of those purposes, any place of business of the trader.

They are permitted to make a deduction from the refund due to the handling going above what is generally available to you in a shop. 

There is an exemption to the above, your post mentions they stated that the item was personalised, can you give details of this?

If the item was engraved with a personal message for example there wouldn't be any right to cancel. If you simply chose from a drop down menu (say the storage sizes 8, 16, 32gb for example) that isn't classed as personalised. 

One point to note, they can only make a deduction if they have complied with their obligation of providing the information in paragraph (l) of schedule 2 in accordance with part 2 (or needs to be durable medium). 

The information required by paragraph (l) is:
where a right to cancel exists, the conditions, time limit and procedures for exercising that right in accordance with regulations 27 to 38;

So they would also need to tell them that their refund will be reduced if handling goes beyond what is reasonable and that handling diminishes the value of the goods. 

Had a quick look at their T&C before posting and in this case the section on cancelling the contract appears to comply with the requirements  

Appreciate we don't know what they provided via durable means but with it being John Lewis probable they comply in that respect as well. 

KatrinaWaves

‘All the gear, no idea‘ springs to mind!

born_again

Mickey666 said:

Whatever the perceived rights and wrongs here (on all sides), it might be better to focus on the kid's usage of this laptop.  If its 128GB storage has been filled with photos and videos within one week, how will swapping it (even if JL agrees) for one with more storage actually help in the long run if the kid doesn't know how to manage things.  Even a 1TB MBP for the best part of £3,000 will only last 8 weeks at the current rate.  The whole situation is ludicrous.

One has to wonder just where & what these, pic's & video's are and have come from.
I take a lot of photos & at the moment a few vid's of planes flying over airport. Mostly Airforce, on my phone. I have a 128 gig storage card for these. Yet despite having had the phone for 9 months still have not got to 50% of the capacity.