John Lewis distance purchase

Aylesbury_Duck

neilmcl said:

Aylesbury_Duck said:

I suspect that's what's needed. As I see it, JL don't have to accept a return because he's gone way beyond what would have been reasonable handling to determine suitability.  Running out of memory was easily foreseeable if he knew he was going to be putting videos and photos on it.  A quick calculation before purchase would have shown that. 

Sorry to be pedantic, but he ran out of storage not memory.

Quite right.  I need to refresh my computing basics.  I suppose I held that knowledge in memory when it should have been in storage.  

neilmcl

Kattekwaad said:

I'm just surprised a 16 year old interested in programming didn't have the exact spec  that he wanted ready for negotiation with you and on what areas he could budge on whilst screwing you for as much as he could easily argue.

Does your son know what he is doing?

Clearly he does if he's managed to wangle a new Macbook Pro out of his parents 

neilmcl

jazzthat said:

So I will keep it short . 
Due to covid , our son was getting seriously bored and ask us to get   a MacBook Pro as he wanted to learn programming etc . 
None of us have a clue about computers and we opted for cheapest one ( well not that cheap ! ) . 
Week later my son complaint that there's not much space left on the hard drive ...
I then emailed JL that I would like to swap it with the same laptop but with more storage . 
The answer was , I cannot , because it was opened ,used and personalized.
I have since sent a letter ( downloaded from citizen advise web ) that I would like to cancel the contract and they have 14 days to respond . It's been pretty much 14 days , though not working .
I rang them and found out ,that the case has been passed onto after sale customer service and they must be busy etc .
What should I do next ?
What are my rights here ? Is JL right that I cannot return for exchange or refund ?
Just to clarify , it was online purchase.

For the avoidance of doubt "handling is beyond what is necessary to establish the nature, characteristics and functioning of the goods if, in particular, it goes beyond the sort of handling that might reasonably be allowed in a shop." (CCRs 2013)

Fosterdog

If he has filled the hard drive in a week then even if you bought a £2000 laptop with a 2tb hard drive he's likely to fill it incredibly quickly at that rate. This is the exact reason for external hard drives existing and you could pick up a 4tb drive portable hard drive for under £100 even cheaper if you bought a desktop version (needs mains power rather than just USB) that would keep him going for a while and new drives could be bought as and when needed in future.

jazzthat

neilmcl said:

jazzthat said:

DoaM said:

Which exact model did you buy?

In regards to photo/video editing ... store everything on an external drive. Copy files to the computer when editing, then copy back to the external storage (and delete the copy on the computer). Your son should know things like this ... how old is he?

And what type of programming is he doing that specifically needs a Macbook Pro?

Not sure on specific model. It is MacBook Pro 2019 128gb storage.  
He's 16 and at the moment is getting heavily involved in programming . As far as I know he uses python , java and ruby I think . There might be more , I just heard these names . 
I must admit , this was an impulse purchase without thinking and i now regret it .

And, he's managed to run out of storage in less than 2 weeks!

TBH, you could've saved a hell of a lot of cash and purchased a very decent, linux based laptop if he's doing that sort of programming. I think your sons had you a bit getting you to fork out for a Macbook Pro.

Someone else said the same before so I feel, i should make it a bit obvious as to why MacBook Pro.
1) It's a psychological approach called ' reward system ' .
When you get something that is regarded as a premium product , most people get a natural boost in confidence and are eager to put more effort into , whatever it might be that they do .
For some , especially ' tight' people that might not necessarily a beneficial and could be seen as a non essential purchase . 
In this case , it's proven that those may suffer all sort of thing in their lives , including loss of friends and depression...
I for sure know ,the award system works . When I bought a really nice guitar for myself I started playing more frequently and stopped using excuses not to play. 
Those are the facts .
2) ...I could have bought a Honda jazz but instead bought a BMW M4 . It's obvious that few more would have gone for honda   . Both cars would drive you from A to B and so you don't need the M4 . Why would you ?
Some appreciate style , resale value and have trust in a brand .
I for once don't like apple products in general , but appreciate my son's  different view on it .

jazzthat

Fosterdog said:

If he has filled the hard drive in a week then even if you bought a £2000 laptop with a 2tb hard drive he's likely to fill it incredibly quickly at that rate. This is the exact reason for external hard drives existing and you could pick up a 4tb drive portable hard drive for under £100 even cheaper if you bought a desktop version (needs mains power rather than just USB) that would keep him going for a while and new drives could be bought as and when needed in future.

I think you missing the point here and even though I see that having a massive storage won't help here  it's where the base storage isn't large enough to start with .
Apple recommends min 256gb for programming , so this isn't my personal opinion on that subject.
As for the rest I have had a discussion with my son and let him know that this isn't same as his main desktop which I understand has 4tb storage !

Aylesbury_Duck

jazzthat said:

neilmcl said:

jazzthat said:

DoaM said:

Which exact model did you buy?

In regards to photo/video editing ... store everything on an external drive. Copy files to the computer when editing, then copy back to the external storage (and delete the copy on the computer). Your son should know things like this ... how old is he?

And what type of programming is he doing that specifically needs a Macbook Pro?

Not sure on specific model. It is MacBook Pro 2019 128gb storage.  
He's 16 and at the moment is getting heavily involved in programming . As far as I know he uses python , java and ruby I think . There might be more , I just heard these names . 
I must admit , this was an impulse purchase without thinking and i now regret it .

And, he's managed to run out of storage in less than 2 weeks!

TBH, you could've saved a hell of a lot of cash and purchased a very decent, linux based laptop if he's doing that sort of programming. I think your sons had you a bit getting you to fork out for a Macbook Pro.

Someone else said the same before so I feel, i should make it a bit obvious as to why MacBook Pro.
1) It's a psychological approach called ' reward system ' .
When you get something that is regarded as a premium product , most people get a natural boost in confidence and are eager to put more effort into , whatever it might be that they do .
For some , especially ' tight' people that might not necessarily a beneficial and could be seen as a non essential purchase . 
In this case , it's proven that those may suffer all sort of thing in their lives , including loss of friends and depression...
I for sure know ,the award system works . When I bought a really nice guitar for myself I started playing more frequently and stopped using excuses not to play. 
Those are the facts .
2) ...I could have bought a Honda jazz but instead bought a BMW M4 . It's obvious that few more would have gone for honda   . Both cars would drive you from A to B and so you don't need the M4 . Why would you ?
Some appreciate style , resale value and have trust in a brand .
I for once don't like apple products in general , but appreciate my son's  different view on it .

Goodness me.  Did your son tell you that?  No wonder he's into programming, he's demonstrated a talent for it before getting the Macbook.

jazzthat

Well thanks guys for all the comments and advise . 
At least I know most of you agree that the retailer has rights to reject my claim and not go for any compromise including an upgrade .
This is from customer support I last heard 2 weeks ago .

I can clearly see the issue regarding the MacBook Pro.

I have already passed this onto our Aftersales team, they will be in touch very shortly to discuss this issue.

Yours sincerely and stay safe.

John
John Lewis and Partners
Customer Care Team.

I suppose I'll wait for JL to come back to me with a definite answer .

jazzthat

Aylesbury_Duck said:

jazzthat said:

neilmcl said:

jazzthat said:

DoaM said:

Which exact model did you buy?

In regards to photo/video editing ... store everything on an external drive. Copy files to the computer when editing, then copy back to the external storage (and delete the copy on the computer). Your son should know things like this ... how old is he?

And what type of programming is he doing that specifically needs a Macbook Pro?

Not sure on specific model. It is MacBook Pro 2019 128gb storage.  
He's 16 and at the moment is getting heavily involved in programming . As far as I know he uses python , java and ruby I think . There might be more , I just heard these names . 
I must admit , this was an impulse purchase without thinking and i now regret it .

And, he's managed to run out of storage in less than 2 weeks!

TBH, you could've saved a hell of a lot of cash and purchased a very decent, linux based laptop if he's doing that sort of programming. I think your sons had you a bit getting you to fork out for a Macbook Pro.

Someone else said the same before so I feel, i should make it a bit obvious as to why MacBook Pro.
1) It's a psychological approach called ' reward system ' .
When you get something that is regarded as a premium product , most people get a natural boost in confidence and are eager to put more effort into , whatever it might be that they do .
For some , especially ' tight' people that might not necessarily a beneficial and could be seen as a non essential purchase . 
In this case , it's proven that those may suffer all sort of thing in their lives , including loss of friends and depression...
I for sure know ,the award system works . When I bought a really nice guitar for myself I started playing more frequently and stopped using excuses not to play. 
Those are the facts .
2) ...I could have bought a Honda jazz but instead bought a BMW M4 . It's obvious that few more would have gone for honda   . Both cars would drive you from A to B and so you don't need the M4 . Why would you ?
Some appreciate style , resale value and have trust in a brand .
I for once don't like apple products in general , but appreciate my son's  different view on it .

Goodness me.  Did your son tell you that?  No wonder he's into programming, he's demonstrated a talent for it before getting the Macbook.

My educated guess is , you are with the ' tight ' 😉

Fosterdog

jazzthat said:

Fosterdog said:

If he has filled the hard drive in a week then even if you bought a £2000 laptop with a 2tb hard drive he's likely to fill it incredibly quickly at that rate. This is the exact reason for external hard drives existing and you could pick up a 4tb drive portable hard drive for under £100 even cheaper if you bought a desktop version (needs mains power rather than just USB) that would keep him going for a while and new drives could be bought as and when needed in future.

I think you missing the point here and even though I see that having a massive storage won't help here  it's where the base storage isn't large enough to start with .
Apple recommends min 256gb for programming , so this isn't my personal opinion on that subject.
As for the rest I have had a discussion with my son and let him know that this isn't same as his main desktop which I understand has 4tb storage !

The time to do your research would have been before purchase not after. Although a 256gb SSD is often recommended it isn't necessarily needed for programming, I've been programming since before your son was born and while I do have access to incredibly high spec machines at work we have several 64gb Chromebooks that we use for basic work when out of the office with clients, I think there may even still be a few 32gb ones floating around somewhere for the same use. The macbook you bought is perfectly capable of working as a programming machine, it's the photo and video editing it will struggle with but even that will be fine for someone just starting out with an external drive.