Ryanair refund thread

gowgowuk

veryintrigued said:

Am guessing, like me:
You're now assuming one of your previous attempts was successful in applying for this refund?

But you've received no confirmation (email / screen message etc) that this refund request was successfully submitted?

Hello again. I managed to get some answer using the live chat: "As I see in your booking, your refund request has been correctly notified in our system. It could be a website error then.".
Unfortunately, I tried to ask when I should receive an email, but then got "
I am afraid, our chat has been idle for more than 5 minutes"

veryintrigued

gowgowuk said:

gowgowuk said:

veryintrigued said:

Am guessing, like me:

You're now assuming one of your previous attempts was successful in applying for this refund?

But you've received no confirmation (email / screen message etc) that this refund request was successfully submitted?

I'm afraid I am not that optimistic. Pretty sure none of my application attempts went through. Well, I've never seen the acknowledgement webpage that other people report here. And no, I haven't received any email either.

PS: it just reverted now to "We are sorry but we are unable to process your application at this time. Please try again later" again!

Thanks for getting back to me.

Is this error message (Apologies an error has occurred, click here to view contact details for Ryanair) when you followed the link from the Cancellation email?

I.e. have you tried the route of getting a refund from account as well?

gowgowuk

veryintrigued said:

gowgowuk said:

gowgowuk said:

veryintrigued said:

Am guessing, like me:

You're now assuming one of your previous attempts was successful in applying for this refund?

But you've received no confirmation (email / screen message etc) that this refund request was successfully submitted?

I'm afraid I am not that optimistic. Pretty sure none of my application attempts went through. Well, I've never seen the acknowledgement webpage that other people report here. And no, I haven't received any email either.

PS: it just reverted now to "We are sorry but we are unable to process your application at this time. Please try again later" again!

Thanks for getting back to me.

Is this error message (Apologies an error has occurred, click here to view contact details for Ryanair) when you followed the link from the Cancellation email?

I.e. have you tried the route of getting a refund from account as well?

I never got a cancellation email! So, this was via the Ryanair account/bookings page

veryintrigued

gowgowuk said:

veryintrigued said:

Am guessing, like me:
You're now assuming one of your previous attempts was successful in applying for this refund?

But you've received no confirmation (email / screen message etc) that this refund request was successfully submitted?

Hello again. I managed to get some answer using the live chat: "As I see in your booking, your refund request has been correctly notified in our system. It could be a website error then.".
Unfortunately, I tried to ask when I should receive an email, but then got "
I am afraid, our chat has been idle for more than 5 minutes"

Christ their IT is shocking isn't it.

I've tried their live chat and also been on hold forever on the phone.

Neither have got me through to anyone real yet.

veryintrigued

gowgowuk said:

veryintrigued said:

gowgowuk said:

gowgowuk said:

veryintrigued said:

Am guessing, like me:

You're now assuming one of your previous attempts was successful in applying for this refund?

But you've received no confirmation (email / screen message etc) that this refund request was successfully submitted?

I'm afraid I am not that optimistic. Pretty sure none of my application attempts went through. Well, I've never seen the acknowledgement webpage that other people report here. And no, I haven't received any email either.

PS: it just reverted now to "We are sorry but we are unable to process your application at this time. Please try again later" again!

Thanks for getting back to me.

Is this error message (Apologies an error has occurred, click here to view contact details for Ryanair) when you followed the link from the Cancellation email?

I.e. have you tried the route of getting a refund from account as well?

I never got a cancellation email! So, this was via the Ryanair account/bookings page

I still get the following error messages:
A previous application has already been submitted for this booking
When using my online account.

And:
Apologies an error has occurred
When using the link they sent on the cancellation email.

LW7

I raised a chargeback req with Lloyds via the APP. They said would be processed 10-14 days, 26 days later, nothing.
So back on the online chat again today

Tharweb

I'm guessing that nobody has been successful in getting a refund directly from Ryanair to date, just those that have been successful with bank chargebacks, is that correct?

Gorroberts

Hi
Apologies if this has been raised before.

Ryanair have cancelled my flight next month and I am trying to rebook for 2021.

Whilst there is no flight change admin fee, it seems that I have to pay the difference in price between the new flight and the original one (quite substantial difference 😫).

Is this permitted legally?

Any assistance greatly appreciated.

Life__Goes__On

Gorroberts said:

Hi
Apologies if this has been raised before.

Ryanair have cancelled my flight next month and I am trying to rebook for 2021.

Whilst there is no flight change admin fee, it seems that I have to pay the difference in price between the new flight and the original one (quite substantial difference 😫).

Is this permitted legally?

Any assistance greatly appreciated.

Yes, they can legally increase next years price,  you can legally ask for a cash refund.

Tharweb

Gorroberts said:

Hi
Apologies if this has been raised before.

Ryanair have cancelled my flight next month and I am trying to rebook for 2021.

Whilst there is no flight change admin fee, it seems that I have to pay the difference in price between the new flight and the original one (quite substantial difference 😫).

Is this permitted legally?

Any assistance greatly appreciated.

easyJet are offering flight changes with no admin charges and no increase in flight charge.

Your booking falls within one of our peak periods, so as an exclusive offer, we’re giving you the opportunity to now transfer your flight to anywhere across Europe, at any time, for free. This means that with maximum peace of mind you can transfer onto any of our school holiday, public holiday or peak flights without having to pay any fare difference. But they're are under no obligation to do this.