Ryanair refund thread

northwest1965

Mo2568 said:

I booked flights to Tenerife for the 22nd of May, I received an email from Ryanair on the 8th of April giving me the option to change my flights free of charge. My problem is I have a time share and the hotel will only open in September, but they can only accommodate us in December, as they are fully booked till then. Ryanair say they will charge a fee as this will be beyond the 31st of August and they will be an additional charge for the flights, and I can't get a refund as the flight is not cancelled. Can anyone tell me what my rights are? 

Hang on in there, no chance you will be going on 22nd May. Just wait for cancellation email

Lissagriffin

I'd just like to report that having had the usual promise of a refund followed by the offer of vouchers, etc., I requested a chargeback from American Express and the money was back in my card account within three days. It was all a simple and quick online process. I am aware that Ryanair could challenge the chargeback, but they don't have any grounds on which to do so. Excellent service from Amex. If I ever have to use Ryanair again, I may do so but only if there is absolutely no alternative and certainly not just to save a few quid.

bagand96

Lissagriffin said:

I'd just like to report that having had the usual promise of a refund followed by the offer of vouchers, etc., I requested a chargeback from American Express and the money was back in my card account within three days. It was all a simple and quick online process. I am aware that Ryanair could challenge the chargeback, but they don't have any grounds on which to do so. Excellent service from Amex. If I ever have to use Ryanair again, I may do so but only if there is absolutely no alternative and certainly not just to save a few quid.

I can't see why Ryanair would challenge a chargeback either - but if they do you can then ask Amex to process it as a Section 75 claim - they can't refuse that, Amex will have to refund you as they are jointly liable.

With regards to your last sentence - time and time again it's been proven that people vote with their wallets when booking.  If there's an airline industry left after this, people will be quick to forget!

Southernman

I arranged a chargeback with my bank for Ryanair which has been approved. Obviously they can contest it but if they haven't by 05 July then I have nothing to worry about

Lissagriffin

Lissagriffin said:

I'd just like to report that having had the usual promise of a refund followed by the offer of vouchers, etc., I requested a chargeback from American Express and the money was back in my card account within three days. It was all a simple and quick online process. I am aware that Ryanair could challenge the chargeback, but they don't have any grounds on which to do so. Excellent service from Amex. If I ever have to use Ryanair again, I may do so but only if there is absolutely no alternative and certainly not just to save a few quid.

I can't see why Ryanair would challenge a chargeback either - but if they do you can then ask Amex to process it as a Section 75 claim - they can't refuse that, Amex will have to refund you as they are jointly liable.
With regards to your last sentence - time and time again it's been proven that people vote with their wallets when booking.  If there's an airline industry left after this, people will be quick to forget!

Three thoughts. Only using Ryanair when there is no real alternative is what I have been doing already for many years, including choosing to pay a bit more to avoid them. I agree that people will vote with their wallets, but I have often found that Ryanair are not the cheapest, they just seem to have got everyone believing that they are likely to be cheapest. And, as is the case with any consumer product or service, you get what you pay for (notwithstanding that in the present debacle nobody seems to have got anything they paid for!).

georgemei

I have received the following email from Ryanair on 9th May, after replying back to their email offering me the vouchers.
I guess the next step is patience....

Dear Customer,
I refer to your recent correspondence regarding your booking XXXXXXXX.
I acknowledge that you do not wish to accept your refund in voucher format at this time and have requested to remain on the cash refund queue. Please note that until such time as you receive your cash refund, your voucher will remain valid and can be used to purchase flights and ancillaries for any future trip you might wish to plan. Please note that our refund processing has been negatively affected by the Covid19 crisis however we will process your refund as soon as possible.
Our priority remains the health and well-being of our people and customers and our communities. Thank you sincerely for your patience and support.
Yours sincerely,
Ryanair Customer Services.

antteepee

I tried to use the refund form on the website but it kept saying there was a problem. I then decided to try phoning and after only a 10 minute wait I was able to talk to a really nice French guy who said he could see what my problem had been. He said he would fix it for me and enter my refund claim. It was as easy as that. I was so chuffed, I had been expecting a very long wait & to be greeted by such a pleasant person, was brilliant, considering that I am sure he would have been getting it in the ear from all the frustrated people who had been having problems. So all I ca say is, Thank You Ryanair. I just hope the refund comes now !

northwest1965

antteepee said:

He said he would fix it for me and enter my refund claim. It was as easy as that. I was so chuffed,. So all I ca say is, Thank You Ryanair. I just hope the refund comes now !

The cynic in me thinks, he hasn't done anything differently, did you get an email confirming it? I hope you prove me wrong but......

BenDToy

This may help someone. |

I was trapped in the refund/voucher loop for 2 flights with Ryanair. Fed up with it all, I phoned my credit card provider and asked their advice. I could have raised a Section 75 but I would rather do it a quicker and more direct method. They offered a chargeback, which essentially opens a dispute on the transactions. Within a few hours the money was back in my account as disputed transactions, and 2 days later I checked and the disputes are both showing as closed. I understand this to mean that the matter is resolved. For information, this was Amex.

sueb20

Just to let you know my experience in case it helps anyone.

Flights due on 27th May. Cancellation email received on 7th May. Logged into account on 8th May and processed the refund application form, taken to a page that confirmed " once approved your refund request will be processed within 20 working days to the original form of payment and should show in your account within the next 5-7 working days" 

15th May received an email (no subject title so looked like spam) offering a voucher or refund in a year if voucher not used. The link to request refund instead takes to a page about the voucher or a chat bot. Tell the chat bot that it's answer didn't help and you get in the queue to a real person. At this point I stopped using my phone and started again on my laptop expecting it to take hours.

Got connected to an assistant surprisingly quickly who gave me the answer that due to staff having to work form home that refunds can only be processed once the Covid19 situation has abated but would request it.

I then received an email within 10 mins confirming that I do not wish to receive a refund voucher at this time and I remain on "the cash refund queue". Of course I may still use my voucher while i wait. 

As my refund is for just under £100 I will wait for now but would hate to have £1000s at stake.