Ryanair refund thread

northwest1965

Saigongal said:

I am in the same situation as everybody else having requested a refund, been told it was being processed, and now have received the voucher. Each time I receive an email from them about the voucher I reply with the subject 'I DO NOT ACCEPT THIS VOUCHER. PLEASE PROVIDE THE PROMISED REFUND', and with the body of the email ''I DO NOT ACCEPT THIS VOUCHER. PLEASE PROVIDE THE PROMISED REFUND'. It goes to a customer service address. I don't know if this is manned or not but I do therefore have evidence of rejecting every offer of a voucher that they make. I am just concerned that they will take any silence as acceptance of the voucher. In reality it is probably unlikely that Ryanair will be in any more of a position to provide a refund in 12 months than they are now!

I actually got through a couple of days on chat. Told them I didn't want a voucher & 10 mins later they confirmed it to me by email

Paje

Yesterday went through their chat system - only waited 10 minutes for a Customer Advisor to reply. Explained I wanted a cash refund not a voucher as I already had other flights booked with Ryanir later in the year. All sorted within 5 minutes with promise of refund - obviously in the queue. Had email from Ryanir confirming cash refund will be processed in due course. Of course copied and saved the chat session for future reference. I am registered with Ryanair, so that may have helped, and above all my recommendation is be polite. No point getting all shouty and rude.

AlwynP

I applied to Ryanair for a refund on 21 March.  I've applied to my card provider for Chargeback but it seems that Chargeback only applies within 120 days of the payment.  As my flight was booked on 9 December my credit card provider says I need to apply under Section 75. 

I have an additional issue.  Although, when booking my flight, I googled Ryanair I failed to notice that I had been diverted to Direct Line Flights.  Does this mean that my claim should be from them rather than from Ryanair?

whitehartal

Received a response from Ryanair via Resolver today. Interested to hear your opinions. They do seem to he standing by their decision to not issue a refund.

"

M. Suchon (Ryanair) Dear Sir, We refer to your correspondence dated 2020-04-24. We apologise for the cancellation of your flight FR8296 from Bristol to Alicante on 2020-05-01 which was due to the current worldwide COVID 19 crisis. As per interpretive guidelines on EU passenger rights, announced by the EU commission on cancellations caused due to COVID 19, this is now classified as an extraordinary circumstance and compensation does not apply under EU261/2004. If you remain dissatisfied with the final decision made from our customer services team, you may contact the Civil Aviation Authority (CAA) and their Passenger Advice and Complaints Team (PACT). Please follow the link: https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/  We hope the above clarifies the matter. Yours sincerely, M. Suchon

Life__Goes__On

You talk about a refund,  their reply is about compensation (which you won't get).

straylandsbloke

AlwynP said:

I applied to Ryanair for a refund on 21 March.  I've applied to my card provider for Chargeback but it seems that Chargeback only applies within 120 days of the payment.  As my flight was booked on 9 December my credit card provider says I need to apply under Section 75. 

I have an additional issue.  Although, when booking my flight, I googled Ryanair I failed to notice that I had been diverted to Direct Line Flights.  Does this mean that my claim should be from them rather than from Ryanair? 

pretty sure its 120 days from the date you did not receive your goods or service

Nebulous2

northwest1965 said:

The problem I have with vouchers are that when flying becomes available to us, prices will skyrocket. 

Not at all. It will be cheaper than ever to draw people back. However I’m sure they will find a way of excluding people with vouchers. It will be cash buyers only. 

https://news.google.com/articles/CAIiEHXA7wDmAfZioV_0vUj-WwYqGQgEKhAIACoHCAowocv1CjCSptoCMPrTpgU?hl=en-GB&gl=GB&ceid=GB%3Aen

straylandsbloke

I have an AMEX credit card, done 2 chargebacks on 2 flights paid for as far back as 25/11/19, they were settled within seconds in my favour and should appear on my next statement, I am well aware RA my dispute them and given their bare faced cheek about anything that does not suit them they probably will, but would assume it will be dificult for them.
It would appear to me based on the speed AMEX settled these claims they are automated and they are confident they are valid and are also sensibly avoiding any section 75 claims against them.

bagand96

whitehartal said:

Received a response from Ryanair via Resolver today. Interested to hear your opinions. They do seem to he standing by their decision to not issue a refund.

"

M. Suchon (Ryanair) Dear Sir, We refer to your correspondence dated 2020-04-24. We apologise for the cancellation of your flight FR8296 from Bristol to Alicante on 2020-05-01 which was due to the current worldwide COVID 19 crisis. As per interpretive guidelines on EU passenger rights, announced by the EU commission on cancellations caused due to COVID 19, this is now classified as an extraordinary circumstance and compensation does not apply under EU261/2004. If you remain dissatisfied with the final decision made from our customer services team, you may contact the Civil Aviation Authority (CAA) and their Passenger Advice and Complaints Team (PACT). Please follow the link: https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/  We hope the above clarifies the matter. Yours sincerely, M. Suchon

Looks like you've tried to claim EC261 compensation, which of course you won't get.

Thrugelmir

Nebulous2 said:

northwest1965 said:

The problem I have with vouchers are that when flying becomes available to us, prices will skyrocket. 

Not at all. It will be cheaper than ever to draw people back. However I’m sure they will find a way of excluding people with vouchers. It will be cash buyers only. 

Be fewer routes to choose from and less planes flying. Last few days the dam has been broken. BA 12,000 staff, RyanAir 3,000 staff (minimum), Lufthansa 10,000 staff plus at least 100 planes out of a 700 plane fleet. That's just the beginning.