Ryanair refund thread

bagand96

sarahsummers said:

Please can someone enlighten me to whether what Ryanair are doing is legal. I want to change 8 flights that cost £198 each (inc bags) from June to August, the new flights are £195 each (inc bags) there website says if the new flight is cheaper I won’t receive a refund, which is fine but when I try and change them online and through an agent it adds £44 to each flight and £38 extra for bags, I asked the agent why she was charging me more than the advertised price and she just said because the system will make you pay more when we try to move them. She also wants to add £90 admin fee to change them . A total of £172 extra for each flight! That is actually a cheaper flight . I understand the admin charge but surely adding extra on the advertised new flight price and then an extra £38 for bags has got to be wrong ?? 

Any advice greatly received , thanks in advance 

There's a few different things going on there...

Firstly, it's been reported here that when you go through to change a Ryanair flight, the prices are different to when you go through to book them new.  So that might be the first problem.

Second issue is the baggage.  It seems strange that having paid for it already they want you to pay again.  That said Ryanair do have dynamic pricing for bags, and they can cost more in peak seasons than other times.  I think they can also get more expensive the nearer you get to a flight.  Although £38 per passenger (so I guess £19 each way) seems quite a lot.

Third issue is the agent fee of £90pp to change.  That's not Ryanair and charged by the agent you booked with.  Its a very high charge, but some of these agents to have these charges in their T&Cs.

You could try and deal with Ryanair yourself.  The fact you have a middle man is confusing it as not only is their fee outrageous, you can't see exactly what is going on.  To log in to your booking you need the booking reference and the email address used.  It depends if the agents gave your email address or one of their own when they booked.  You might be able to log in though if its your own email address, or you can get the email address they used.

However, why not just leave it all and wait?  You're moving to August, but how do you know the holiday will go ahead then anyway?  I'd say it's highly likely your June holiday won't be happening, so why not wait until the agent has to cancel it, at which point you would be due a full refund.

bob3554

I have now received a further e mail from Ryanair who appear to  be offering me the choice of 1.redeeming the value of the voucher in full (against another booking) before its expiry in April 2021
,2.redeeming part of the value against another booking and then accepting the balance as a refund in April 2021
3.Waiting until after April 2021 for consideration of a cash refund.
Does this mean that I cannot apply for a refund before the expiry date, end of April 21, and just have to wait until then????. 

northwest1965

Another one who has had that email! Cheeky sods, moving the goalposts even further. Disgusting!

bagand96

The email says the voucher will become cash if not used within the 12 months.  The email doesn't specifically say you can't get a refund before then - and they wouldn't say that because they know they can't.  I expect what they are hoping is that a proportion of customers will either think that's their only option, or be happy enough that they'll leave it for the time being.  

ostaragirl1

Also got the email saying cash refund when the voucher expires. I think they're going to use every trick in the book until they run out of road. 

Phoinix

And another, appallingly written letter, no clarification as to when refund will be made, just juggling the wording:
You have recently received an email with a voucher code to the value of your original booking.
Please note that this voucher is valid for 12 Months and can be used for your future travel plans, please note that if you do not use the voucher the voucher before the expiry date you will receive a full cash refund, in the event you use the voucher in part you will also receive the option of a voucher for the balance or a cash refund after the expire date.
Please click on the link below to accept the voucher

ewingy

I also have applied back in March for a refund. Told to wait 31 days. On the 31 days received a voucher saying if you want a refund rather than a voucher you need to claim. Tried to submit another claim form. Stated claim form already submit for this reference. Emailed them and had the  response, here is your voucher, wait 12 months and if you haven't used it then you can have your refund. What low life trick will they try in 12 months. I have emailed back for a third time. Does anyone know if I can claim on my credit card or travel insurance rather deal with this ongoing nightmare?

Mishomeister

After being flogged a voucher and waiting 5 hours on online chat to request a cash refund and still not getting anyone to talk to me, I have requested a chargeback on my card with bank saying it will take a few days for the money to come through. Ryanair are in breach of contract as money id paid but no service been delivered.

northwest1965

Mishomeister said:

After being flogged a voucher and waiting 5 hours on online chat to request a cash refund and still not getting anyone to talk to me, I have requested a chargeback on my card with bank saying it will take a few days for the money to come through. Ryanair are in breach of contract as money id paid but no service been delivered.

who is your credit card company?

ostaragirl1

There is a video on YouTube channel called - euro news (in English) 
Which interviews the EU transport minister about this situation, doesn't look good.