Ryanair refund thread

Lissagriffin

AlyArc said:

My email only has an option to ‘click here’ if you do not want the voucher, yours must be different if you have to confirm you do want it. Have they changed the wording for some reason? 

Perhaps there are different emails with different wordings, which would muddy the waters yet further. My email says:

"... Click on the below link to accept your voucher.

[Link]"
To me, that's something they are asking you to do to accept their offer of a voucher. If you don't do it, then contractually nothing should change.

The email then goes on:

" … If you do not wish to accept this voucher option and wish to move your flight or request a refund, please click here to contact us. ..."

If you've already been in contact to request a refund, which request has been acknowledged, there doesn't seem to me to be any contractual reason obliging you to do it again.

prm1

Browntoa said:

There's nothing to stop them from saying " yes we received that letter on XXX date but due to covid 19 we have a huge backlog " 

And still doing nothing for month's

Thanks for the quick response ... I agree that it's not going to get me my money back any quicker... but the letter would also refuse the acceptance of the voucher.  Their voucher scheme, in itself, will probably suit a great number of people.  I also understand that the holiday/airline industry is going through these terrible times with unprecedented uncertainties.  However, due to personal circumstances, I do not know when (or even if) I'll be able to travel with Ryanair (or any other airline  for that matter) when some form of normality finally returns.

bagand96

JKKW said:

I had my flights to Porto cancelled and went into My Bookings and selected the "Refund" option. Received a confirmation email that refunds would take 20 days and would be paid back to the original form of payment.  Today received travel vouchers!! Link included in the email to get a refund takes you to details of how to use the vouchers!!!! They suggest you make contact to request refund (obviously already done that!!) by joining chat line. I've been live on the chatline since 10.49 this morning, now 15.00.  How can this be a reasonable level of customer service,  even in these unprecedented times? They call themselves Customer Care Agents. What do we have to do to get our money back?  Aren't they aware of the customer relations damage they are creating?  I won't be booking with them again.
Has anybody managed to get through chat?

prm1 said:

Browntoa said:

There's nothing to stop them from saying " yes we received that letter on XXX date but due to covid 19 we have a huge backlog " 

And still doing nothing for month's

Thanks for the quick response ... I agree that it's not going to get me my money back any quicker... but the letter would also refuse the acceptance of the voucher.  Their voucher scheme, in itself, will probably suit a great number of people.  I also understand that the holiday/airline industry is going through these terrible times with unprecedented uncertainties.  However, due to personal circumstances, I do not know when (or even if) I'll be able to travel with Ryanair (or any other airline  for that matter) when some form of normality finally returns.

This was reported many pages back, yesterday afternoon.... for those that use Facebook, you can go onto Ryanair's official page and click "Send Message" to use Facebook Messenger.  It's an automated bot, but it's quick and will ask you a few questions like whether you've filled in the form, whether you've received a voucher etc... You'll then get to a point where it will ask you for you booking details to add you to the refund queue.  Takes just a few minutes.

Who knows whether it will get you your money any quicker, but you can screenshot it to prove further down the line you've tried to reject the voucher and obtain a cash refund.

NHR1001

Lissagriffin said:

Ryanair cancelled my flight on 6 April in an email containing a link to apply for a full refund back to my original form of payment. I clicked on this link and followed the instructions Subsequently, on 7 April, I received an email thanking me for my request for a refund and asking me to bear with them because of an "unprecedented high volume of requests". Fair enough, and so far so good. Then this morning I get the email everyone else seems to be getting offering a voucher and saying little about cash refunds, but containing a link purportedly about getting a cash refund that again doesn't get anyone very far. I don't want to spend hours trying to speak to a chatbot that probably won't give me the answer I need, and I don't urgently need to have the money refunded so can afford to wait. My question is that since today's email asks me to do something positive to accept the voucher – i.e. click on the link provided and do whatever I'm then asked to do (I'm not going to click on the link to find out what) – what will happen if I just do nothing? I have not accepted the voucher as I'm being asked to do, so the legal position should be unchanged; namely that my request for a refund back to my original form of payment still stands.

I have instead actually replied to the email (from info@care.ryanair.com) saying simply "I reject your offer of a voucher. Please process a cash refund back to my original form of payment as confirmed on 7 April 2020. Thank you." I half expected the email to bounce, but it didn't. Of course, I've got no way of knowing whether anyone is reading such emails. But that doesn't alter the position of not having positively accepted the voucher offer.

Any thoughts on this approach?

I have done the same thing...I am considering an action under European Small Claims proceedure..once issued and sereved by the court Ryanair has 14 days to file a defence...if they have one.....otherwise judgement is entered and one can start enforcement proceedings if they fail to pay. The fee to the court is only 25€ and this is added at the judgement stage to the debt payable by Ryanair.

martindifisk

Like Lissa I tried replying to the 7 April email to say that I rejected the offer of a voucher but as a "Reply" to their email it bounced straight back as undeliverable.  I then simply sent a fresh email to info@care.ryanair.com quoting my booking reference and again saying I rejected their offer and this has gone through OK.  Whether it will ever be answered or acted upon is another matter but at least I have put my rejection of the voucher in writing.  I will also try the Facebook route.

mmlambert

Hi all, still struggling with this issue.

Ryanair flights for the 20th of April cancelled on the 30th of March. Applied for cash refund on 31st of March and received the confirmation email on the 1st of April.

3 days ago we received the email from Ryanair offering the voucher and saying if we want the cash refund to contact them, but no answer from the live chat from noon till closing time 21:00.

We didn't click on the link to confirm the voucher. Are we still in the queue for cash refund?

If not, what do we have to do for the cash refund?

Appreciate your soonest reply.

Thanks M&M

jamsplat

Hi, if you take a look at the Ryanair refund thread going on this board you will find the latest on there. 

manetti

Given the number people saying they requested a refund but have received a voucher (BBC picked up on it too) I would suggest you will need to contact them again to obtain a cash refund. Anyone who doesn't would likely be considered a resolved case.

Malmk

I have received an email from Ryanair this morning asking for further information regarding my claim,unfortunately I am not sure if this is a scam or not.
Has anyone else received this email?

mmlambert

Thanks Manetti,

So what do we have to do, re-apply for refund on their web page? ...or send a request by twitter? ...or?

Thanks.