Ryanair refund thread

waamo

I'm attempting a chargeback after spending days getting nowhere. I will report back to say if it was successful or not. There is the possibility Ryanair are so swamped with work they neglect to object.

sac320

Same as everyone else - I requested a full refund a month ago for flights that were due to happen on 15 & 20 April. Those flights were cancelled on 24 March, so I submitted my refund request straight away. 
Here is the text from the refund acknowledgement which I received on 24 March:
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Type of Refund: All customers and all flights booked on this reservation

Date & Time: 24/03/2020 14:55

Thank you for your refund application. See bellow the details of your request

Once approved your refund request will be processed within 7 working days to the original form of payment and should show in your account within the next 5-7 working days. A confirmation email will be sent to the address provided in your booking

-----------------------------------------

So, according to Ryanair's own confirmation email, I should have got the money back in my account a maximum of 14 working days after the refund request i.e. approx. 13 / 14 April.

Instead of a refund, I received a "voucher" by email on 24 April - ten days after I should have received my refund.

A voucher is no use to me & I really need the money back. I'm trying to get hold of a customer service agent via "livechat" on their website. I first logged on to the Ryanair "chat bot" at 14:49. It's now 22:45, and still no response to my "livechat" query - that's nearly EIGHT hours sat watching my laptop screen in the hope of some customer service...

...this is bad even by Ryanair's normally appalling standards of customer care.

Absolutely no response whatsoever. I'll try again tomorrow.

------------------------------------

Logged in again this morning (25 Apr), and they seem to have tightened up the "chatbot" system so you go round a loop without being able to submit a request. I therefore decided to submit a complaint via their online complaint system:

<< My flights on 15 & 20 April were cancelled on 24 March. I immediately requested a full refund, and received an acknowledgement. I have just received a voucher by email not a refund as requested. I require a full refund not a voucher. Please action my refund request, because I need the money back due to personal circumstances. Many thanks. >>

I received the following automated email response straight away:

<< Dear Customer

Thank you for your e-mail which we will respond to as soon as possible.
Your query has been registered under No: xxxxxxx

If your query relates to a refund request, please be advised that we are currently working through the backlog due to COVID 19.

Thank you for your patience and understanding in this matter.

Yours sincerely, 
The Customer Service Team 
For and on Behalf of Ryanair DAC >>

---------------------------------

You can find their online complaints form here:

ryanair.com/gb/en/useful-info/contact-us

useonlyjunk

Shocking Ryanair Refund Scam
After receiving cancellation of my flights, I applied for a refund in full. Ryanair sent me a confirmation email of the refund request stating it would be slow given the pandemic dated 22 March 2020. 

Today I received an email with vouchers attached and stating if I want a cash refund that this will be after the pandemic is over. staff are working from home and this is also why refunds are slow.... really? Why did Air Bnb send me a refund in full within 24 hours? Probably something to do with respecting and valuing customers. 

It feels a metter of choice and it does feel wrong that Ryanair are allowed to make up the rules, creating punitive measures on people who have booked in good faith. It is also shocking that the money the are withholding from so many people is sitting making money for them..... it feels like a petition could be made up which I will look into creating and posting. 

Wondering if anyone has had any break through. Chat is just a rabbit hole and the phone system disconnects and I’m not trying and wasting energy in that way. 

Any assistance would be greatly appreciated. Much gratitude good wishes to all.

Johnppp

Like others i initially applied for a refund which i got confirmation of but didn't receive funds.
The new e-mail states you have to apply for the refund again but gives no direct links on how to do this, even the page it refers you to on the e-mail gives no indication of how to do this.
I attempted to apply for the refund again only to be given this error: 
Unfortunately we cannot process your application for one of the following reasons:

• A previous application has already been submitted for this booking

So there is no way to to apply for the refund again if you've previously applied. They're obstructing people from applying for refunds.

Bridegobridge

I applied for a refund on 22 March and went through all the same problems until I finally got an email as follows. "Once approved your refund request will be processed within 20 working days to the original form of payment and should show in your account within the next 5-7 working days. A confirmation email will be sent to the address provided in your booking"
Now the important thing here is to read the first 2 words, "Once approved", they have no intention of approving refunds until this crisis is over so the up to 27 days will not start until then.  
I am still trying to get the refund.  I email them every day asking where it is, that is I have done until today, they now appear to be blocking my email address.
If any one knows O'Learys email or any other executive I would like to know it and I will start on them.

Thrugelmir

Bridegobridge said:

I am still trying to get the refund.  I email them every day asking where it is, that is I have done until today, they now appear to be blocking my email address.

Well what do you expect. One thing to complain once. Another to create unneccesary work for an overstretched workforce.  You are not going to obtain a refund any quicker. As aggrieved as you feel. 

Bridegobridge

Thrugelmir said:

Bridegobridge said:

I am still trying to get the refund.  I email them every day asking where it is, that is I have done until today, they now appear to be blocking my email address.

Well what do you expect. One thing to complain once. Another to create unneccesary work for an overstretched workforce.  You are not going to obtain a refund any quicker. As aggrieved as you feel. 

I expect a refund, I am not a Bank and I am not in the business of giving interest free loans.

The_Cuckoo

The delays, confusing messages, approving refunds then issuing vouchers, making us call or DM and wait for ages or  forever in a queue is all part of Ryanair’s carefully managed plan to hang on to our cash for as many months as possible. 

NHR1001

Has anyone tried the issue of proceedings in European Small Claims

ddaddy

NHR1001 said:

Has anyone tried the issue of proceedings in European Small Claims

I’ll certainly be up for this If there’s anyone with some legal advice?

i bought on my Halifax Clarity MasterCard and they are refusing to process a section 75 claim as they say “RyanAir’s refund policy states they are not obliged to issue refunds when a flight is cancelled due to exceptional circumstances”

I’m wondering, has their refund policy always said this or was it recently changed?