Ryanair refund thread

Wolfgirl1

Flight cancelled, no offer of voucher, no refund as is an 'exceptional circumstance'. Case now closed.  Travel insurance company don't want to know either. Any advice please?

Browntoa

bagand96 said:

Wolfgirl1 said:

Ryanair return flight for 30 April cancelled.  Refund refused as it is considered a exceptional circumstance. Anyone any idea what to do now? Thanks

If they've cancelled the flight they must refund you.  When you say they refused the refund, did you speak to them?  Exceptional circumstances get them out of paying Compensation, but not refunds.

They are currently issuing refund vouchers, rather than cash refunds, which they say will come later.  When you log into the booking there should be a link to request refund (which will be a voucher at first).

Reply to your earlier identical question in the thread.

soolin

mcrterry said:

I have just posted this on the other RA thread but thought I’d also post here

By the time Ryanair start returning the money I suspect I’ll be booking flights again with them. I too would prefer a refund but coming round to the voucher idea. What I can’t find out is are they giving refunds/vouchers for full costs ie luggage seats etc or just the flight element? Equally if they go bust and we are covered same question full refund or just the flight itself?
thanks 

My voucher covered all my costs including pre booked seats and hold luggage. 

skellou

We have experienced the same as everyone else with regards to Ryanair. Our Brussels flight was cancelled and we asked for a cash refund which was acknowledged in an email. Then this morning (date of cancelled flight) we get a voucher! Embedded in the email is a 'click here for cash refund' option and there is no option. I went to the 'apply for a refund' and was told I couldn't because I had already applied for one. Tried to call but got given the voucher link but outcome as above. I have filed a complaint under 'other' as all the options apart from this one led to the refund application form. When I tried to upload emails from Ryanair and booking confirmation I was told the files were incompatible with the Ryanair website. They are making it truly difficult for their customers. I have another two Ryanair flights booked this year and not hopeful at this point....

soolin

Wolfgirl1 said:

Flight cancelled, no offer of voucher, no refund as is an 'exceptional circumstance'. Case now closed.  Travel insurance company don't want to know either. Any advice please?

That doesn’t sound right at all,  virtually every other post on here is about getting cash refund instead of a voucher, I don’t think anyone else has been declined a refund entirely. Can you explain a little more about your time line and just confirm that you hadn’t previously cancelled the booking yourself? 

Lissagriffin

Ryanair cancelled my flight on 6 April in an email containing a link to apply for a full refund back to my original form of payment. I clicked on this link and followed the instructions Subsequently, on 7 April, I received an email thanking me for my request for a refund and asking me to bear with them because of an "unprecedented high volume of requests". Fair enough, and so far so good. Then this morning I get the email everyone else seems to be getting offering a voucher and saying little about cash refunds, but containing a link purportedly about getting a cash refund that again doesn't get anyone very far. I don't want to spend hours trying to speak to a chatbot that probably won't give me the answer I need, and I don't urgently need to have the money refunded so can afford to wait. My question is that since today's email asks me to do something positive to accept the voucher – i.e. click on the link provided and do whatever I'm then asked to do (I'm not going to click on the link to find out what) – what will happen if I just do nothing? I have not accepted the voucher as I'm being asked to do, so the legal position should be unchanged; namely that my request for a refund back to my original form of payment still stands.

I have instead actually replied to the email (from info@care.ryanair.com) saying simply "I reject your offer of a voucher. Please process a cash refund back to my original form of payment as confirmed on 7 April 2020. Thank you." I half expected the email to bounce, but it didn't. Of course, I've got no way of knowing whether anyone is reading such emails. But that doesn't alter the position of not having positively accepted the voucher offer.

Any thoughts on this approach?

AlyArc

My email only has an option to ‘click here’ if you do not want the voucher, yours must be different if you have to confirm you do want it. Have they changed the wording for some reason? 

prm1

Further to: https://www.moneysavingexpert.com/news/2020/04/ryanair-customers-sent-vouchers-after-requesting-refunds/
I'm considering writing a letter to Ryanair and sending it by registered post including a copy of

• email 1 dated 09/04/20 from Ryanair acknowledging that my "refund request will be processed"

• email 2 dated 20/04/20 from Ryanair ... in which is the voucher we all seem to have received.  Which includes the link to proceed with a refund - which as we all know leads to nowhere.

My letter will categorically refuse to accept this voucher and demand a refund as required by European Regulation (EC) No. 261/2004.

Does anyone ( with legal experience) have any opinions as to whether this will force Ryanair to stop flouting the law because they will have been informed, in writing, that the voucher has been expressly refused?

Browntoa

There's nothing to stop them from saying " yes we received that letter on XXX date but due to covid 19 we have a huge backlog " 

And still doing nothing for month's

JKKW

I had my flights to Porto cancelled and went into My Bookings and selected the "Refund" option. Received a confirmation email that refunds would take 20 days and would be paid back to the original form of payment.  Today received travel vouchers!! Link included in the email to get a refund takes you to details of how to use the vouchers!!!! They suggest you make contact to request refund (obviously already done that!!) by joining chat line. I've been live on the chatline since 10.49 this morning, now 15.00.  How can this be a reasonable level of customer service,  even in these unprecedented times? They call themselves Customer Care Agents. What do we have to do to get our money back?  Aren't they aware of the customer relations damage they are creating?  I won't be booking with them again.
Has anybody managed to get through chat?