Ryanair refund thread

Jbenn90

I requested a cash refund on the 25/3/2020 and was sent two automated emails assuring me this was in process and that it would be paid back to the payment card in 20 days. Yesterday I received vouchers which I do not accept. They are surely acting illegally? They are stating to the media/press that they are offering cash refunds but they are not, it's impossible to decline the vouchers. I have rang, emailed, used the online complaint form, contacted via Facebook and used the online chat with no resolution or way to decline the vouchers. I was told over the phone that I can't get a cash refund as cash refunds aren't being processed and when I asked to escalate the request I was hung up on. The online chat retrieves no response after waiting for hours and my email complaints are closed with an automated response and guidance to a website which leads one back into a cycle of no resolution. 

Please advise on what I can do, I feel completely disempowered by the whole process and Ryanair is surely acting illegally as they've now passed the 20 days that payment was supposed to be received by. 
I don't want the vouchers for many reasons but primarily never wanting to fly with Ryanair again and; not wanting to fly any time soon or commit to flights due to the Covid19 crisis uncertainty, needing the money back, the potential depreciation in buying power of the vouchers if Ryanair were to increase their fees and lastly because if Ryanair go bankrupt then the vouchers aren't worth the e-mail they're written on! 

LW7

I tried calling Lloyds and was told that RY have not breached contract due to offering an alternative. 

I advised Lloyds that I didn't accept that, and if they didn't process a claim on my behalf, I will close my accounts and move all three of them. They then told me they will lodge a claim.

Gotta keep pushing!

Suedave1976

I requested a refund mid march, received 2 emails stating my refund was being processed, today I received a voucher. The link for a refund didn't work, the on line chat was far too slow. I rang and spoke to an agent, was on hold 45 mins. I was told a refund would processed but they would not be sending an email to confirm this and I wouldn't get my refund until their staff were allowed back in the office as they weren't key workers and refunds could not be processed at home by home workers. I'm not sure how true that is or if they are just holding onto our money. I also worry as there is no evidence of my conversation or request today

traveller2020

Covid19 will be cured/vaccinated at some point and we will beat it.
However, I don't think there will ever be a cure for the reputational damage Ryanair have just dealt themselves, that stuff tends to stick around like HPV!
I have the same problem. Promised a refund when my flight was cancelled, I was even willing, as a goodwill gesture in these trying times to wait for Ryanair to refund over 20 working days. Now been sent a voucher only. The refund link on the page does not work and as I had already requested a refund and the other refund links now won't accept a new request.
I have made a complaint to Ryanair via the "other" option on their website as the complaint links for cancelled flights also take you through links that don't work.
I have now requested a chargeback from my CC company although could have got the ball rolling on this weeks ago had Ryanair been upfront in the first place about this tactic for protecting their balance sheet over their customers.
Surprised Ryanair have not instigated some kind of extra charge to get into a priority refund queue!
NEVER forget this betrayal of our trust and the shocking customer service from Ryanair. They won't be the only airline left standing at the end of all this. 

mr_stripey

traveller2020 said:

Covid19 will be cured/vaccinated at some point and we will beat it.
However, I don't think there will ever be a cure for the reputational damage Ryanair have just dealt themselves, that stuff tends to stick around like HPV!
I have the same problem. Promised a refund when my flight was cancelled, I was even willing, as a goodwill gesture in these trying times to wait for Ryanair to refund over 20 working days. Now been sent a voucher only. The refund link on the page does not work and as I had already requested a refund and the other refund links now won't accept a new request.
I have made a complaint to Ryanair via the "other" option on their website as the complaint links for cancelled flights also take you through links that don't work.
I have now requested a chargeback from my CC company although could have got the ball rolling on this weeks ago had Ryanair been upfront in the first place about this tactic for protecting their balance sheet over their customers.
Surprised Ryanair have not instigated some kind of extra charge to get into a priority refund queue!
NEVER forget this betrayal of our trust and the shocking customer service from Ryanair. They won't be the only airline left standing at the end of all this. 

Well Ryanair never had much of a good reputation anyway, but it didn't stop people flying with them. As long as they are still charging £30 for a flight to Rome rather than BA's £150 people will still fly with them.

bagand96

traveller2020 said:

Covid19 will be cured/vaccinated at some point and we will beat it.
However, I don't think there will ever be a cure for the reputational damage Ryanair have just dealt themselves, that stuff tends to stick around like HPV!
I have the same problem. Promised a refund when my flight was cancelled, I was even willing, as a goodwill gesture in these trying times to wait for Ryanair to refund over 20 working days. Now been sent a voucher only. The refund link on the page does not work and as I had already requested a refund and the other refund links now won't accept a new request.
I have made a complaint to Ryanair via the "other" option on their website as the complaint links for cancelled flights also take you through links that don't work.
I have now requested a chargeback from my CC company although could have got the ball rolling on this weeks ago had Ryanair been upfront in the first place about this tactic for protecting their balance sheet over their customers.
Surprised Ryanair have not instigated some kind of extra charge to get into a priority refund queue!
NEVER forget this betrayal of our trust and the shocking customer service from Ryanair. They won't be the only airline left standing at the end of all this. 

Ryanair will be just fine. It's very easy to feel strongly about it now because we're in the middle of it. But it will get sorted, they're not above the law.

And after all is said and done people will book with them again. In their millions. Time and time again it's been proven that when people book, they think of their wallet first. 

Until a couple of weeks ago the Volcano Travel forum was still here on MSE and that was full of all the same comments about Ryanair. People will never use them again they will surely go bust in the aftermath.  In that 10 years they went from strength to strength. 

If there is any sort of meaningful European leisure travel at the end of Covid19, and any airline industry left, Ryanair will be part of it. 

annecumberland

I also applied for cash refund and got voucher. It's really hidden in emails how to reapply again for cash. Painstaking and time consuming, Ryanair makes it difficult. Their chatline is the way to go. Agent cancelled voucher and I'm on list for cash refund now. Make sure you ask agent to email you the transcript of chat as proof!

deb379

I had booked flights to Spain for myself and 2 others leaving uk on the 20th April for a week. Ryanair sent me an email cancelling the flights and advising I could rebook them or request refund. this was on 30th March. I applied for refund and was told the money would be repaid within 20 days. on the 20th april i get an email with a voucher - with a voucher number not even in my name but the name of one of my party! I cannot even get thru to them to get a refund! wasters.

Caskillart

After great difficulty with online site, I  requested a refund on 20 March for flights cancelled. email received 9 April said I was in refund queue. I received email on Monday offering a travel voucher but if I want refund I need to Contact Ryanair to Ben put in queue again. has no online link to apply for a refund...I have started a chat 5 times but 6 hours later there is no reply. Think they’re doing it in purpose. I will have to apply again for refund but this means I may get further down the imaginary queue. A local paper is printing this today. Any more advice? 

Browntoa

Keep trying to get through.

Hope that the adverse publicity from Martin Lewis and other newspapers shames Ryanair into simplifying the process