Ryanair refund thread

soolin

For anyone still hoping to get hold of Ryanair chat with a live rep, out of interest I left my PC logged on in the queue, checked it every hour or so- even sent a new 'hello is anyone there' message on my part of the chat system. I logged in and got my place in the queue at 8am, it is now 3.24pm and I have not reached the head of the queue to talk to anyone. Out of interest I'll stay in the queue , obviously if anyone does answer the other end I will not be there to respond- but at least I'll know I did eventually get to the head of the queue.

meduk1

Had the same as everyone else.  Explicitly requested a cash refund for 2 flights over a month ago.  Had a few 'we're on it but things are going slowly' emails which I completely don't mind given the current situation.  Had 2 emails yesterday giving me vouchers with no obvious way of re-requesting a cash refund.

Submitted 2 claims on my credit card today which have been accepted and will be refunded this month.  This will likely cost RyanAir more in admin charges dealing with section 75 claims.

Robjohn

I booked return flights from Manchester to Tenerife which were cancelled because of coronavirus.After going through all the Ryanair hoops and like everybody else being told that I had filled in the wrong details etc etc (which I hadn't) I was given a refund code. I said I DID NOT want a voucher for a future flight - I just wanted the money repaid to  my credit card. After about 10 unsuccessful attempts to get any response from Ryanair I have ended up writing to their Customer Care  Team (if one exists in their company) in Swords Dublin telling them that I do NOT want a flight voucher. I JUST WANT MY MONEY REPAID TO MY CREDIT  CARD. Ryanair must be a prime example of the worst customer care oriented company in the world. They really are dreadful. I know they must  be busy  but if I owed them  money I, m absolutely certain they would be quicker off the mark !

rjhfandclf

meduk1 said:

Submitted 2 claims on my credit card today which have been accepted and will be refunded this month. 

It does in fact seem that some banks are being more respsive than others - can you tell us which bank this was?

Polly1349

Hi, sorry if this has already been asked. My Ryanair flights for earlier this month were cancelled. I've now received an email saying I have a credit voucher valid for a year. If I want a refund instead I have to contact them but they'll put my request into a queue and it won't be refunded until the current crisis is over. Am I within my rights to ask for it to be refunded now? Could be months before I receive it otherwise. Any help gratefully received. Thanks

soolin

Please see the long thread already running, you are one of hundreds of people asking the same question, me included. See also the new thread started by one of the MSE team.

soolin

This has just been posted by MSE Callum https://forums.moneysavingexpert.com/discussion/6132586/ryanair-refunds-farce-as-passengers-who-requested-one-are-sent-vouchers-instead-mse-news#latest

northwest1965

soolin said:

This has just been posted by MSE Callum https://forums.moneysavingexpert.com/discussion/6132586/ryanair-refunds-farce-as-passengers-who-requested-one-are-sent-vouchers-instead-mse-news#latest

which just brings you straight back here 

soolin

northwest1965 said:

soolin said:

This has just been posted by MSE Callum https://forums.moneysavingexpert.com/discussion/6132586/ryanair-refunds-farce-as-passengers-who-requested-one-are-sent-vouchers-instead-mse-news#latest

which just brings you straight back here 

I thought people might be interested to read the article just posted as many on here have asked whether Martin is doing anything. 

cbrown7

soolin said:

It's probably not helpful, but on other forums people are suggesting that complaints are put in about Ryanair here : Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak
https://www.coronavirus-business-complaint.service.gov.uk/?fbclid=IwAR1Zz5erHHf2JH67PspcZuNWwtcy7R6cF0N1HGVa5JYyKlXSmh14ITiUMcQ

Frankly it is probably not worth the bother, but just in case anyone is cross enough !

Done, might as well.