Ryanair refund thread

SinDinero

soolin said:

It's probably not helpful, but on other forums people are suggesting that complaints are put in about Ryanair here : Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak
https://www.coronavirus-business-complaint.service.gov.uk/?fbclid=IwAR1Zz5erHHf2JH67PspcZuNWwtcy7R6cF0N1HGVa5JYyKlXSmh14ITiUMcQ

Frankly it is probably not worth the bother, but just in case anyone is cross enough !

Well I did it. It only takes a minute or two.

I also saw that same link on #ryanairrefund (Twitter)

SinDinero

Law requires that a flight is refunded within 7 days, or a package holiday within 14.  Hardly any travel companies are meeting these deadlines at the moment. Have a look round this forum, BA, Virgin, Jet2, TUI, easyJet.  All are saying there's significant delays on cash refunds.  People with package holidays are being forced into a voucher for, which might not convert to cash for 12 months - and it looks like the UK Government might well back this.

I'm not defending Ryanair as such, just putting some context behind it.  The laws are the law - although they were never written envisioning a total shut down of international air travel.  Whether people choose to believe it or not - the airlines have an astronomic amount of refunds to process, all at a time where they have minimal staff to do it. (Airline staff have as much right to social distancing as the rest of us so most call centres are at reduced manning or closed altogether)

I applied for my refund on March 20th (one month ago) before the 'semi-lockdown' even started. What is their excuse - other than wanting to keep my money in their bank?

Evelyn74

SinDinero said:

soolin said:

It's probably not helpful, but on other forums people are suggesting that complaints are put in about Ryanair here : Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak
 - See link in above post

Frankly it is probably not worth the bother, but just in case anyone is cross enough !

Well I did it. It only takes a minute or two.

I also saw that same link on #ryanairrefund (Twitter)

Me as well. Probably a fruitless exercise but you never know, if enough of us make a report. If nothing else, I quite enjoyed writing down my complaint - I must have spent too much time on here! 

CKhalvashi

Evelyn74 said:

SinDinero said:

soolin said:

It's probably not helpful, but on other forums people are suggesting that complaints are put in about Ryanair here : Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak
 - See link in above post

Frankly it is probably not worth the bother, but just in case anyone is cross enough !

Well I did it. It only takes a minute or two.

I also saw that same link on #ryanairrefund (Twitter)

Me as well. Probably a fruitless exercise but you never know, if enough of us make a report. If nothing else, I quite enjoyed writing down my complaint - I must have spent too much time on here! 

E-mail your MP as well, as this being turned into a larger national issue will hopefully force Ryanair's hand.

Evelyn74

CKhalvashi said:

Evelyn74 said:

SinDinero said:

soolin said:

It's probably not helpful, but on other forums people are suggesting that complaints are put in about Ryanair here : Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak
 - See link in above post

Frankly it is probably not worth the bother, but just in case anyone is cross enough !

Well I did it. It only takes a minute or two.

I also saw that same link on #ryanairrefund (Twitter)

Me as well. Probably a fruitless exercise but you never know, if enough of us make a report. If nothing else, I quite enjoyed writing down my complaint - I must have spent too much time on here! 

E-mail your MP as well, as this being turned into a larger national issue will hopefully force Ryanair's hand.

Personally I’d prefer my MP to be dealing with more important matters than my flight refund

SinDinero

CKhalvashi said:

Read again. I've waited more than a month, Ryanair have moved the goalposts, I am now enforcing my rights, that's it.

I will not stand for MoL's actions. You shouldn't too.

Exactly. They are more than taking the **ss. Anyone making excuses about Ryanair's backlog is a disgrace.

They have had one month to 'press a couple of buttons'.

They seem to have had enough time to send out voucher emails.

mattyprice4004

Evelyn74 said:

Personally I’d prefer my MP to be dealing with more important matters than my flight refund

This, this and this. 
MPs don't need to be faffing about with a £20 non refundable flight, they need to be helping with the management and distribution of resources in times like this. 

northwest1965

Thrugelmir said:

CKhalvashi said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

How many administrative operatives do you think that the company employs? Bearing in mind that like many companies the bulk of their normal activity is transacted fully online. One needs to have reasonable expectations. If you want a better quality service in the future be prepared to pay a higher cost. Do not use low cost operators. 

so to make things easier for them, put a refund button on the website like Easyjet have. Surely this is making "more" work for them

northwest1965

Evelyn74 said:

Regarding some of the anger I’ve been reading, talk of bringing insolvency proceedings etc. Get a grip, it’s only a flight refund, people are dying and others putting their lives at risk to look after us all. I’m grateful all I’ve lost is a holiday. 

We all know what O’Leary is and what you’re getting when you book Ryanair. 

Have you actually considered that some people may just need their money back to put food on the table? It really doesn't matter what you think of O'Leary and what you are getting, people have paid for a service, if they are not going to get it, refund people, simple as.......

mr_stripey

My Ryanair flights to Oslo on May 7 are still "live" at the moment. I'm assuming they will be cancelled soon enough though. Sounds like obtaining a refund is out of the question? Are Ryanair providing vouchers? I see that I can "change the dates" on my booking but that is not realy an option at the moment since I have no idea when I might be able to make the trip in the future. I would be ok with an (relatively) open ended voucher - if they do them?