Ryanair refund thread

bagand96

CKhalvashi said:

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

That last great argument of MSE web forums... imply someone works for the company!   I have no connection to Ryanair, other than I've been a passenger a good few times.

I said before, I'm not defending them per se.  The laws are there, we all know what the law is, and the law is on the consumers side.  Ryanair (and just about every other airline/tour operator) are not meeting the 7 (or 14) day requirements at the moment.  It's because of the sheer volume of cancellations and refunds to process.  They somehow have to "flatten the curve" to make the workload manageable.

It is what it is.  There's people out there rightfully expecting refunds - the whole thing is a mess, but it's unlikely to be resolved soon.   In my opinion, encouraging people to try and bring insolvency proceedings against a company that is not insolvent will waste their time, as well as the time of the Irish court system.

soolin

bagand96 said:

CKhalvashi said:

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

That last great argument of MSE web forums... imply someone works for the company!   I have no connection to Ryanair, other than I've been a passenger a good few times.

I said before, I'm not defending them per se.  The laws are there, we all know what the law is, and the law is on the consumers side.  Ryanair (and just about every other airline/tour operator) are not meeting the 7 (or 14) day requirements at the moment.  It's because of the sheer volume of cancellations and refunds to process.  They somehow have to "flatten the curve" to make the workload manageable.

It is what it is.  There's people out there rightfully expecting refunds - the whole thing is a mess, but it's unlikely to be resolved soon.   In my opinion, encouraging people to try and bring insolvency proceedings against a company that is not insolvent will waste their time, as well as the time of the Irish court system.

The problem is though that they are making work for themselves - many of us were promised cash refunds, now many of us have been told we get vouchers instead. That's added more workload sorting out vouchers, and then to add to the load even further we can apparently request a cash refund to be given at some point in the future by getting in touch with them. If I had received the refund that I was promised a month ago then I wouldn't now be queuing up to speak to a rep, nor finding email addresses and web contact forms in an attempt to reject the voucher. 

bagand96

Ryanair appear to be replying to people on Twitter asking them to DM their details to be added to the refund list.  Might be worth a try.

rjhfandclf

Can we all perhaps calm down a bit and keep the theme to constructive help?

Everyone has different levels of concern and some are more pragmatic, Others are understandably very angry. I am all of these, plus old enough to be entitled to be very, very grumpy.

Ryanair is behaving entirely on par. They provide very cheap prices (before all the extras – plane , pilot, staff, seats, etc.!) and give very 'cheap' service in return. No-one else flies to my regular destination so I am stuck with them. They are certainly not insolvent. They are being typically devious and mean. I doubt they will default on refunds – they will just take everyone for as much time as they can. It’s called positive cash-flow in low interest times. They are also breaking the law, but I challenge anyone to outbid them in legal costs … and they are certainly not alone.

It is sad, even despicable, but it is the truth of the situation and it is being manipulated. What I do not accept is that they cannot handle all these millions of refunds more quickly. It should merely be an automated reversal of the payment taken in seconds. There is nothing to check once the flight is cancelled.

soolin

bagand96 said:

Ryanair appear to be replying to people on Twitter asking them to DM their details to be added to the refund list.  Might be worth a try.

Twitter is the only thing I don't use, I'm on facebook and have the message box there open, they have taken my details and said I need to speak to someone and put me in a queue 3 hours 15 minutes ago......

CKhalvashi

bagand96 said:

Ryanair appear to be replying to people on Twitter asking them to DM their details to be added to the refund list.  Might be worth a try.

Sounds good!

I've Tweeted them in relation a refund, and also in relation to abuse received from one of their contractors ground staff, along with the company in question, an MP, Stansted Airport and a Government Department (which I won't post here as it contains personal information of the crew member concerned).

I didn't imply you work for them. I have in the past been a Ryanair shareholder. If you are, that's fine, I have no problem with that. In relation to the refund, I have been happy to wait, I am not happy now Ryanair have moved the goalposts once again and therefore to protect my own position must act in accordance with the relevant legislation. This in my case means that it will be enforced to the letter, and if Ryanair do not play ball, I will head down the lines of insolvency, both as a way of getting paid, and also as a way to ensure that it does not harm any other consumer.

I will act based on what I feel is the right course of action, which is a dynamic situation. I have moved with the latest update from Ryanair being willing and able to pay but maybe not having adequate staffing to do this immediately, to Ryanair being either unwilling or unable, potentially both. They are not helping themselves here in promising one thing and doing something else.

Thrugelmir

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Leasing aircraft that are sitting parked up on the tarmac will result in a considerable cash burn rate. 

CKhalvashi

Thrugelmir said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Leasing aircraft that are sitting parked up on the tarmac will result in a considerable cash burn rate. 

And not paying customers who have to go to court to get what they're owed will cost more.

As above, they're not helping themselves here.

Thrugelmir

CKhalvashi said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

How many administrative operatives do you think that the company employs? Bearing in mind that like many companies the bulk of their normal activity is transacted fully online. One needs to have reasonable expectations. If you want a better quality service in the future be prepared to pay a higher cost. Do not use low cost operators. 

bagand96

Thrugelmir said:

Leasing aircraft that are sitting parked up on the tarmac will result in a considerable cash burn rate. 

Of course it will, but all airlines are in the same boat there.  Ryanair actually own a proportion of their fleet outright, which will help because they're only paying for parking on those.  The whole industry is bleeding cash at the moment, but Ryanair are better placed than most others in Europe to weather the storm.