Ryanair refund thread

soolin

Same message here, after waiting nearly a month for my cash refund I have the dreaded voucher. Am currently on a live chat system waiting to get through , it just shows 'Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.'

Bother, I still have another one to sort out for a later flight as well. 
I might try a section 75 claim via the credit card as well.

CKhalvashi

northwest1965 said:

CKhalvashi said:

SinDinero said:

Here is part of the .pdf I was sent back on March 20th (10 days before my scheduled flight).

What has happened to this 'within 7 days'? I applied for a refund straight away. What are our rights?

Please find attached a full text of your rights under EU Regulation 261/2004.-

--------------------------------------

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are additionally entitled to choose between:
a) reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan; or
-------------------------------------------------------------

I've just spoken to my Credit Card company regarding a Section 75 claim. It should go through without a problem.

I'm not tolerating this in any form from an underhand company who wish to screw their customers.

jamsplat - said they had no luck with Barclaycard. Can I ask which credit card you are with?

The card it was booked on was Capital One.

Ryanair have not carried out services that have been paid for and are refusing to refund. I've sent Ryanair one more message on their web form inviting them to process a cash refund for 2 (so far) cancelled bookings within the next 7 days. If they refuse to do so or don't reply, I will be looking to team up with others to start the process of having them declared insolvent. In the current situation it is likely a case of nothing being able to be done straight away, however the plan is that it will focus their mind on resolving their dirty tactics.

One thing is obvious, and that is that Ryanair have no ability to pay their debts as they fall due and are therefore insolvent, as I cannot see a reason for them to try to delay if they could. 'Oh, I can't pay you now, I'll pay you whenever' is pub jargon for 'I don't have the money, go away'. I've had enough problems in the last month personally that I'm not willing to let this issue lie.

cbrown7

soolin said:

Same message here, after waiting nearly a month for my cash refund I have the dreaded voucher. Am currently on a live chat system waiting to get through , it just shows 'Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.'

Bother, I still have another one to sort out for a later flight as well. 
I might try a section 75 claim via the credit card as well.

Let us know how you get on but because of this bit, bottom centre of the web page linked in the voucher email:
________________________________________________________________________________________

Can I receive a cash refund instead of voucher?

You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed.

We highly recommend using the refund voucher as these are readily available and you can book flights on all Ryanair Group airlines in over 200 destinations in Europe and the Middle East.

_________________________________________________________________________________________
I don't think Ryanair are planning on issuing any refunds any time soon. I'm not saying I agree with them or that the stance they have taken is anyway defendable, just pointing out what it says.

craigroberts76

Same here, requested refund on 20/3 followed up 2 weeks later with a call and told "its in progress just delayed", emailed today to say heres a worthless credit note.... I'd rather the money be in my bank than theirs atm.  I've been on hold for the past 40 mins and now phone has died, I' messaged their online bot to chat at 10:30 this morning, never got a reply back. 
I'm also struggling to get hold of love holidays as I've heard nothing from them at all regarding a refund, no email address, no phone number, surely not providing this info is illegal.

soolin

cbrown7 said:

soolin said:

Same message here, after waiting nearly a month for my cash refund I have the dreaded voucher. Am currently on a live chat system waiting to get through , it just shows 'Please stay connected. You are in a queue for the next available Customer Care agent.
We are currently experiencing a high volumes of contacts from customers and acknowledge the wait times are longer than usual, please bear with us and we will help you with your query.'

Bother, I still have another one to sort out for a later flight as well. 
I might try a section 75 claim via the credit card as well.

Let us know how you get on but because of this bit, bottom centre of the web page linked in the voucher email:
________________________________________________________________________________________

Can I receive a cash refund instead of voucher?

You can request a cash refund however bear in mind we will place your request in the cash refund queue until the COVID-19 emergency has passed.

We highly recommend using the refund voucher as these are readily available and you can book flights on all Ryanair Group airlines in over 200 destinations in Europe and the Middle East.

_________________________________________________________________________________________
I don't think Ryanair are planning on issuing any refunds any time soon. I'm not saying I agree with them or that the stance they have taken is anyway defendable, just pointing out what it says.

I don't mind waiting for a cash refund if I know it is going to be paid, I do not want a voucher as my holidays for the rest of this year are already booked and I may have to cut down next year due to probably having lost my job. 
The only positive thing I can add is that the voucher cost covers all my booking, including luggage and seat allocation.

cbrown7

Hopefully, this thread is generating enough traffic that someone at MSE Towers will catch on. O'Leary needs to be taken to task. I don't believe they don't have the cash, right now they do, later maybe not. But it is the old Ryanair tactic of they would rather have your money in their bank than yours.

northwest1965

#ryanairrefund  trending on Twitter

Cajunjay

We got a email today saying we can use a voucher or get a refund.
We wanted a refund all along, in the email its says "click here" to claim refund and when we follow the link it goes straight to a page where you choose new flights and book another holiday.

What is going on RYANAIR your taking the pi$$

craigroberts76

On the phone to halifax atm, seems as ryan air have offered a cash refund at some point theres nothing they can do.  But because the package was purchased through love holidays and they arent contactable, their fraud team are logging it

soolin

It's probably not helpful, but on other forums people are suggesting that complaints are put in about Ryanair here : Report a business behaving unfairly during the Coronavirus (COVID-19) outbreak
https://www.coronavirus-business-complaint.service.gov.uk/?fbclid=IwAR1Zz5erHHf2JH67PspcZuNWwtcy7R6cF0N1HGVa5JYyKlXSmh14ITiUMcQ

Frankly it is probably not worth the bother, but just in case anyone is cross enough !