Ryanair refund thread

SinDinero

Another one here that Ryanair are trying to con. I knew they were up to their dirty tricks when they tried pushing their 'change flight' instead of a refund right up until the last minute.

I requested a refund almost one month ago now and have today received an email from them pushing their voucher onto me. Surely this isn't legal? It's a large amount too as it was for 4 people.

DonRicardo

Received the same email. Disgraceful attitude towards customers from Ryanair. Have previously submitted a request for a refund and received an acknowledgment saying that a refund would be made but very busy etc. Now have to ask again or accept a voucher to be used within a year - what if this isn’t resolved by then! Also won’t get a refund until COVID-19 is over, whatever that means. Have flown with Ryanair on numerous occasions but their abysmal customer service means no more. Unable to contact them, surprisingly.

SinDinero

https://www.ryanair.com/ie/en/useful-info/refund-voucher The link they give to claim a refund is a bit dodgy too.

What happened to my refund request from one month ago? I need my money NOW! They are a disgrace of a company and I hope they go under.

SinDinero

Here is part of the .pdf I was sent back on March 20th (10 days before my scheduled flight).

What has happened to this 'within 7 days'? I applied for a refund straight away. What are our rights?

Please find attached a full text of your rights under EU Regulation 261/2004.-

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2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are additionally entitled to choose between:
a) reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan; or
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CKhalvashi

SinDinero said:

Here is part of the .pdf I was sent back on March 20th (10 days before my scheduled flight).

What has happened to this 'within 7 days'? I applied for a refund straight away. What are our rights?

Please find attached a full text of your rights under EU Regulation 261/2004.-

--------------------------------------

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are additionally entitled to choose between:
a) reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan; or
-------------------------------------------------------------

I've just spoken to my Credit Card company regarding a Section 75 claim. It should go through without a problem.

I'm not tolerating this in any form from an underhand company who wish to screw their customers.

northwest1965

CKhalvashi said:

SinDinero said:

Here is part of the .pdf I was sent back on March 20th (10 days before my scheduled flight).

What has happened to this 'within 7 days'? I applied for a refund straight away. What are our rights?

Please find attached a full text of your rights under EU Regulation 261/2004.-

--------------------------------------

2. RIGHT TO REIMBURSEMENT OR RE-ROUTING

If you are denied boarding (whether voluntarily or involuntarily) or your flight is cancelled, you are additionally entitled to choose between:
a) reimbursement pursuant to Article 8(1) of the Regulation within seven days, by means provided for in Article 7(3), of the full cost of the ticket at the price at which it was bought, for the part or parts of the journey not made and for the part or parts already made if the flight is no longer serving any purpose in relation to the passenger’s original travel plan; or
-------------------------------------------------------------

I've just spoken to my Credit Card company regarding a Section 75 claim. It should go through without a problem.

I'm not tolerating this in any form from an underhand company who wish to screw their customers.

jamsplat - said they had no luck with Barclaycard. Can I ask which credit card you are with?

wendycomp

Same problem here, I couldn't even get through to them on the phone

rjhfandclf

northwest1965 said:

jamsplat - said they had no luck with Barclaycard. Can I ask which credit card you are with?

I note your 'signature' comment: " Death Valley is the place to go! " ... Does Ryanair fly there perchance ...?!

philwatson70

Email received on 25/3 advising we could claim for cash refund which would arrive within 20 working days which we requested. Email today is pushing you to take a voucher instead, but if you still wish to claim cash refund (again) it will take a while to process and join the chat queue to request it... I've been in the queue for nearly 3 hours! They clearly do not wish to refund. Credit card option next.

rjhfandclf

DonRicardo said:

Received the same email. Disgraceful attitude towards customers from Ryanair. Have previously submitted a request for a refund and received an acknowledgment saying that a refund would be made but very busy etc. Now have to ask again or accept a voucher to be used within a year - what if this isn’t resolved by then! Also won’t get a refund until COVID-19 is over, whatever that means. Have flown with Ryanair on numerous occasions but their abysmal customer service means no more. Unable to contact them, surprisingly.

The ‘voucher’ email is not clear regarding their demand to phone them a second time if one really does want a refund. It would be interesting to learn what precisely the operative has said to anyone who has actually managed to get through from the ‘previously accepted refund’ group. This might help advise others whether the call is deemed necessary by RA or not (however illegal the demand).

Assuming that this is yet another catch-all email being sent to every failed customer (i.e. those – such as me – who applied long ago for a refund and have had that application ‘accepted’ by email, as well as those who are only just learning of their fate, so may not have made any such previous application), then it should simply be unnecessary to re-apply. It would also have been logical to make this clear in the documentation to avoid further clogging up the lines – but that might spoil the effect for them!

To place a time limit when the ‘voucher’ will expire once again has illegal intent and would be simple theft if implemented – although no doubt by accepting the voucher in any way would undoubtedly create an acceptance of their Ts&Cs. So perhaps beware!