Ryanair refund thread

Evelyn74

I received the voucher email this afternoon and clicked the link. I thought that waiting for the chat support would be a lengthy process so decided I would try phoning them on 0330 100 7838 (option 6) as some earlier posters say they had success this way. After 30 minutes I got through to a real live person who tells me he has cancelled my voucher and I will receive a full refund when they “are able to process the refunds”. I didn’t waste my breath by asking for any elaboration. Having read some recents posts I’m glad I didn’t wait for the chat support. 

Regarding some of the anger I’ve been reading, talk of bringing insolvency proceedings etc. Get a grip, it’s only a flight refund, people are dying and others putting their lives at risk to look after us all. I’m grateful all I’ve lost is a holiday. 

We all know what O’Leary is and what you’re getting when you book Ryanair. 

Wolfgirl1

Ryanair return flight for 30 April cancelled.  Refund refused as it is considered a exceptional circumstance. Anyone any idea what to do now? Thanks

kajones17

RYANAIR changed policy from refund to a voucher!! 

Does anyone know if they can get away with this and whether I can claim through my credit card for a chargeback? 

I don’t want to look at booking a holiday until this pandemic has calmed down and a voucher is no good to me! They promised a refund within 20 days however have now changed their mind. 

CKhalvashi

Thrugelmir said:

CKhalvashi said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

How many administrative operatives do you think that the company employs? Bearing in mind that like many companies the bulk of their normal activity is transacted fully online. One needs to have reasonable expectations. If you want a better quality service in the future be prepared to pay a higher cost. Do not use low cost operators. 

And again, Ryanair's inability to keep to their legal requirements is no longer my problem, especially as they've moved the goalposts and I've now faced abuse from one of their contractors.

The legislation will now be upheld to the letter. End of.

soolin

Having sat and waited online both via the Ryanair page and via Facebook since 4.30 it looks like their customer services are now closed. My message window on facebook just closed down at 9pm and the Ryanair chat screen hasn't done a thing since 4.30 and I cannot sit here waiting any longer. I will try phoning them tomorrow first thing and if that doesn't work I'm going for a section 75 claim.

Thrugelmir

bagand96 said:

Thrugelmir said:

Leasing aircraft that are sitting parked up on the tarmac will result in a considerable cash burn rate. 

Of course it will, but all airlines are in the same boat there.  Ryanair actually own a proportion of their fleet outright, which will help because they're only paying for parking on those.  The whole industry is bleeding cash at the moment, but Ryanair are better placed than most others in Europe to weather the storm.

The hurricane is still on it's way. 

Thrugelmir

CKhalvashi said:

Thrugelmir said:

CKhalvashi said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

How many administrative operatives do you think that the company employs? Bearing in mind that like many companies the bulk of their normal activity is transacted fully online. One needs to have reasonable expectations. If you want a better quality service in the future be prepared to pay a higher cost. Do not use low cost operators. 

And again, Ryanair's inability to keep to their legal requirements is no longer my problem, especially as they've moved the goalposts and I've now faced abuse from one of their contractors.

No one would believe that there's a global pandemic currently. 

CKhalvashi

Thrugelmir said:

CKhalvashi said:

Thrugelmir said:

CKhalvashi said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

How many administrative operatives do you think that the company employs? Bearing in mind that like many companies the bulk of their normal activity is transacted fully online. One needs to have reasonable expectations. If you want a better quality service in the future be prepared to pay a higher cost. Do not use low cost operators. 

And again, Ryanair's inability to keep to their legal requirements is no longer my problem, especially as they've moved the goalposts and I've now faced abuse from one of their contractors.

No one would believe that there's a global pandemic currently. 

Read again. I've waited more than a month, Ryanair have moved the goalposts, I am now enforcing my rights, that's it.

I will not stand for MoL's actions. You shouldn't too.

bagand96

Wolfgirl1 said:

Ryanair return flight for 30 April cancelled.  Refund refused as it is considered a exceptional circumstance. Anyone any idea what to do now? Thanks

If they've cancelled the flight they must refund you.  When you say they refused the refund, did you speak to them?  Exceptional circumstances get them out of paying Compensation, but not refunds.

They are currently issuing refund vouchers, rather than cash refunds, which they say will come later.  When you log into the booking there should be a link to request refund (which will be a voucher at first).

Evelyn74

CKhalvashi said:

Thrugelmir said:

CKhalvashi said:

Thrugelmir said:

CKhalvashi said:

bagand96 said:

CKhalvashi said:

I will do. I'm not willing to be pushed around by insolvent companies attempting to justify their actions in keeping cash.

That €4.5 Billion they have in the bank..... yeah they must be insolvent!

Then why are they unwilling to refund in accordance with EU legislation and continue to stall?

Please stop defending illegal behaviour and please enlighten us, what connection do you have to Ryanair?

How many administrative operatives do you think that the company employs? Bearing in mind that like many companies the bulk of their normal activity is transacted fully online. One needs to have reasonable expectations. If you want a better quality service in the future be prepared to pay a higher cost. Do not use low cost operators. 

And again, Ryanair's inability to keep to their legal requirements is no longer my problem, especially as they've moved the goalposts and I've now faced abuse from one of their contractors.

No one would believe that there's a global pandemic currently. 

Read again. I've waited more than a month, Ryanair have moved the goalposts, I am now enforcing my rights, that's it.

I will not stand for MoL's actions. You shouldn't too.

Good for you! While you’re at it will you get Trump kicked out of office too please?