Ryanair refund thread

rjhfandclf

SUCCESS (subject to receiving any money into the bank!)

I have been trying to get through for nearly two days now, on and off throughout the day and evening. I have experienced everything mentioned on this forum; I reset cookies, and tried all links, etc. This evening I did the same all over again, and just kept trying continually being rejected and resetting the long-winded capcha etc. I was about to close down and give up ... decided on one last go ... and to my total astonishment I suddenly got this:

So that's what it looks like! Equally good luck to everyone else!

Andrii

I did it using iPad and Chrome. Other browsers and laptop couldn’t do it. 

Evelyn74

rjhfandclf - Massive Thank you! Have been trying for two days also. Followed your advice, spent around 25 minutes on the same page, continually inputting the capcha data (not the other details, you don’t need to keep inputting those) and being told my Reservation number was wrong or my name didn’t match. Was also ready to give up for tonight and then received the same message as you did. I expect we will have to wait some time for the refund but at least it seems it will happen. 

Keep trying folks and best of luck

TheRealPlodder

Just got the "Thank you for your refund application" message. Used Chrome browser on PC. Don't know if it helped but cleared browsing history/cache etc. and logged back in, it took about 5 or 6 goes, ignoring error messages. It's midnight-ish now, perhaps this helps too, system might be less stressed as saner people are probably enjoying their sleep. 
I'll keep an eye out for promised confirmation email - and the actual refund of course - and update here with any useful info.
All the best to all, night night

spiekutowski

I think the answer is to keep trying - I tried several times over last couple of days and the same error. It is now 00:35 and it went through on 3rd attempt. So it does work but the system is simply overloaded and keeps timing out. 

Initially I thought Ryanair has done it on purpose (which still could be the case) what would not surprise me...

TheRealPlodder

01:20am...

traveltyna

Hey guys, it was quite an effort (long hours trying and reading all the forums and tips) but around 2 am (gmt+1) I succeded in sending the application for the refund through the refund form they are linking to. I used anonymous profile in Google Chrome. After about 5 unsuccessful attempts (filling up the captcha and then confirming the error again and again) I just got through with one of the fligths and right after that directly with the other one. Hope it will help somebody else too, good luck! Probably it is not that busy at night, if you are awake give it try now.

AlanKudz

I'm due to travel by Ryanair this weekend to germany,  
Even tho they claimed in the press etc that they were cancelling booking fees for customers changing flights it Seems it's not the case .. I decided to try book for july time ,the booking fees  (and baggage change fees) totalled around  £80.
 
Can only hope FRG shut the borders for uk and then the flight is 100% cancelled 

mapryan

Does anyone know what the default behaviour of Ryanair will be in this situation? If the date of my cancelled flight comes and goes, will I automatically receive a refund or will Ryanair keep the money claiming I did not elect to receive a refund or alternative flight?

Xmascottage

Hi I have been having the same problems using the website. I have just phoned 0330 100 7838 from UK and after 1 hour 38 minutes someone answered! Hopefully my refund will now be actioned but I was advised I would have to wait about 10 days
Keep trying! Best of luck!