Holiday Extras/ Purple Parking issuing vouchers and not a refund as promised

SmellyB

I have had the same problem with them - I have now reported Holiday Extra's of the Gov Website - they have a specific page for companies that are refusing refunds and acting this way. Hopefully the more people that complain about them on this site might mean soemthing will be doen to help us

Rosie111

SmellyB said:

I have had the same problem with them - I have now reported Holiday Extra's of the Gov Website - they have a specific page for companies that are refusing refunds and acting this way. Hopefully the more people that complain about them on this site might mean soemthing will be doen to help us

I've also done that, it will raise awareness if nothing else. 

Sinclair2000

I am having the same issue. Originally advised that they would refund. Now only being offered a voucher. Had paid for cancellation waiver but this has not changed their view. Less than £100 so section 75 not an option. Trying chargeback through the credit card company used. No problems with EasyJet (flights) or Expedia (hotel) who have each refunded.

bradders1983

Another FB message posted by Holiday Extras just now clearly washing their hands of those who paid for the cancellation insurance. The bit in bold will annoy many....

---

Our thanks to all our customers for your continued patience and understanding during this very difficult time for all. Contacting us @ Friday, April 24, 2020 We are currently responding to customers within 9 days via email. To help us answer your query as quickly as possible please follow the instructions on our help and support pages www.holidayextras.co.uk/coronavirus Note: While the majority of our team are furloughed and our offices closed, we’re not offering a phone service and whilst we’d normally reply to all our Facebook and Twitter posts in person, we are inviting all customers to email us via forms on our support pages www.holidayextras.co.uk/coronavirus --- An update on vouchers and cancellations @ Friday, April 24, 2020 We are issuing vouchers for all cancellations, (flexible and non-flexible bookings) for 100% of the price paid - we are not charging cancellation fees or deducting waiver payments. Vouchers are valid for bookings and stays within 3 years of issue, with the exception of non-flexible bookings. www.holidayextras.co.uk/vouchers.html will soon show how much you have in vouchers and how to use them. For clarity, the terms and conditions that apply are the ones that were live at the time you booked, these terms have, since the eruption of a volcano in 2010, allowed for events beyond our control  --- We are doing everything we can to look after our customers, partners, team and business during these most difficult times and we understand this crisis is asking a lot of everyone. We wish you well and again thank you for your custom, understanding and patience. The Holiday Extras Team

Life__Goes__On

I can see the end for Holiday Extras
They will end up being forced to pay out,  and they will have lost the goodwill of all their customers

bradders1983

Life__Goes__On said:

I can see the end for Holiday Extras
They will end up being forced to pay out,  and they will have lost the goodwill of all their customers

Its an absolute ****'s trick they have pulled, and I am someone who didnt book the cancellation insurance and was more than happy with a voucher refund.

I wont be use them again once I have spent the voucher balance up.

Rosie111

I think they will lose the majority of their customers through this and most probably go out of business. Feel sorry for all the staff that will more than likely lose their jobs. But it's not a way to run a 'Business' (if you can call it that!!)

Life__Goes__On

The trouble they have coming up is the cause in their T&Cs they are using, that basically says they can keep everyone's money  and not pay out a single penny.
It is the most once sided T&Cs I have ever seen, and will ever see.
They have no hope of defending it under the The Consumer Rights Act 2015

My car & park and hotel was over £100 so easier to claim on credit card.
I would have taken them to court if under that amount, with the risk of not getting paid when i won as they have gone under.
Normally I would say "if I won" but I have no doubt that I would win.

jimexbox

I booked purple parking, originally Stansted and paid extra for cancellation waver. BA cancelled the flight in January, nothing to with covid 19, and I received a refund from purple parking. I changed the flights and rebooked the parking to Gatwick.

Flights are now cancelled due to the pandemic and purple parking issue a voucher even though I paid extra again for the cancellation wavier.

It's only 68 quid, but I've decided on principle to go through the smalls claims court to recover the money. It will cost me 25 quid, see what happens. 

Life__Goes__On

jimexbox said:

I booked purple parking, originally Stansted and paid extra for cancellation waver. BA cancelled the flight in January, nothing to with covid 19, and I received a refund from purple parking. I changed the flights and rebooked the parking to Gatwick.

Flights are now cancelled due to the pandemic and purple parking issue a voucher even though I paid extra again for the cancellation wavier.

It's only 68 quid, but I've decided on principle to go through the smalls claims court to recover the money. It will cost me 25 quid, see what happens. 

Jim,
 Glad to hear it.
Please  update with further info when you have it.