Clean windows 10 install

TheRightOne

Thomas_Holding said:

Here is a photo of right clicking on the C drive (I have not heard back about from the person who provided it).

Sorry it is not a screenshot, I just could not face using that laptop anymore than I had to, it is painful, literally now).

You haven't clicked on Hardware.

TheRightOne

Thomas_Holding said:

TheRightOne said:

Service Tag indicates 

Inspiron 5558

Not quite the Dell Inspiron 15 3000 Series.you suggested last month.

Unfortunately that mistake has cost you, as your model makes it very easy to swap drives. You could have done it yourself.

https://www.youtube.com/watch?v=NXxhJzcHPNc

Sadly I probably couldn't have

Sorry I didn't why I said the wrong series - best not trying to fix things you are not very well but sadly it was urgent.

Quite sure that you could.

Thomas_Holding

Firstly thank you for the quick reply and sorry for not reading properly.  Recovering from this has been a bit tough - I started the fire the other day by accident (put it out though, first time in many years of cooking)
C drive hardware



New power setting

But sadly still not very fast, it is still slow - borderline useable/useless

TheRightOne

Thomas_Holding said:

TheRightOne said:

Thomas_Holding said:

Thank you all, I did a clean install and it is now working.  However the first signs are not good. 
I have on my google drive a 56696 word document.  When I tried to open it on chrome on my windows PC.  I couldn't, on my tablet, I could, Linux PC fine.  I then tried it on edge and it would open but it was slower than before.  I will try libre office and see how that works.

Can you do what I suggested earlier in order to find out which drive he installed? Right click on the C drive etc
Yes, you may need Microsoft Word(if you ask a certain board member nicely, he will likely supply a key) or Libre Office will do.

I'm seeing the CPU in Power Saving mode. Can you give me the details of the charger that you are utilising? 
It is DELL/Lite-On

Power Device
Input Voltage	100-240V 50/60Hz
Output Voltage	19.5 V @ 3.34 A
Power	65 Watt
Connector	4.5mm

Need to make sure that it is supplying enough power to the laptop.
If ok, we can try turning Windows Power Mode to High Performance to see if that helps or last resort; https://www.techpowerup.com/download/techpowerup-throttlestop/ 

I feel such an idiot.  Here is the message we have been getting when we turn it on, below is the power cable.

I guess the CPU is wrong because of the power cable.  Sadly not the worst mistake I have made by a long way.  So annoying, don't trick to fix things when you are ill - but because of the lockdown is was urgent.

How can I fix this?been k

Could be on of many things;
Detection pin as mentioned here;
 https://www.dell.com/community/Inspiron/The-AC-power-adapter-wattage-and-type-cannot-be-determined/td-p/6116295

Adaptor, as mentioned here;
https://www.dell.com/community/Laptops-General-Read-Only/AC-Adapter-Alert-quot-AC-power-adapter-wattage-and-type-cannot/td-p/3315057

"As the error says, this means your PC cannot identify the charger you plugged in. The power connector consists of 3 pins, 2 are power and earth, the 3rd is a signal line to identify the PSU as a compatible (Dell) unit. If the Laptop does not get the signal, it does not allow the PSU to charge the battery, it will, however, allow it to power the laptop. This will protect the battery from high currents if the wattage of the charger is higher than the OEM specification. If you choose to ignore this message, the system performance will go down, and you will notice that your processor clock speed has been halved.
This problem can be caused by using the wrong charger. It can also be caused when the data connection for charger identification is broken; it could be due to a problem in the charger (cable, plug or central pin) or in the laptop (power input port or motherboard). While trying a new adapter is a good idea, changing the battery is not. This error is not caused by the battery in any way. In fact, you will get the same error if you just plug in the adapter without the battery."

Thomas_Holding

So buy an adapter like this

https://www.adapters-shop.co.uk/dell-c-135_140/genuine-45w-dell-0kxttw-ac-adapter-charger-free-cord-p-28778.html?gclid=Cj0KCQjwyur0BRDcARIsAEt86IAY0TU0h3lDj4Ze1JnOXT0cdGFLci8-ClzLhlT6hfrfwF_Z-gt-9o0aAjweEALw_wcB

and it would solve the power issue, and it might get faster?

By the way this is the hard drive Integral 960Gb Ultima Pro X

arciere

Before you buy anything, download a CPU stress test like Prime95 (https://www.mersenne.org/download/) and run it. When the CPU runs at 100%, check the speed.
If the CPU is not heavily used, it is perfectly normal that the clock speed goes down.
(that doesn't mean that you are not having problems with your power supply anyway)

Thomas_Holding

Thanks I will try that later.

Thomas_Holding

I used user benchmark
the results are here
https://www.userbenchmark.com/UserRun/26816949
I have pasted them below, as expected the CPU is behaving badly.  Question is it the power or just dump it?

TheRightOne

Thomas_Holding said:

So buy an adapter like this

https://www.adapters-shop.co.uk/dell-c-135_140/genuine-45w-dell-0kxttw-ac-adapter-charger-free-cord-p-28778.html?gclid=Cj0KCQjwyur0BRDcARIsAEt86IAY0TU0h3lDj4Ze1JnOXT0cdGFLci8-ClzLhlT6hfrfwF_Z-gt-9o0aAjweEALw_wcB

and it would solve the power issue, and it might get faster?

By the way this is the hard drive Integral 960Gb Ultima Pro X

The problem is most certainly the power supply. Did you follow the advice given to check the relevant pin is making contact?
If that is the issue there may be no need to change the adaptor.
If it is not, there is something else you can do to bypass the annoying DELL action and that is to utilise the program to which I linked earlier; ThrottleStop.

https://www.youtube.com/watch?v=zz2-JJdARwo

or there may be an option via the BIOS to disable the CPU Throttling. 

DoaM

https://www.userbenchmark.com/UserRun/26828077 ... My laptop for comparison. For some reason it couldn't use the GT540m graphics card (even when I forced the program to use it) hence why the score is so low for gaming.