TUI refunds thread

SevenOfNine

Shookup said:

we are in the same situation and are scared to press the cancel button but we want a refund not vouchers

Daisy_Duck has clearly had a good look. If my trip booked for 8 Sept is cancelled, I'll go through the cancellation steps taking screen shots along the way, as long as I get the written message that Daisy_Duck describes then I'll probably complete the cancellation.  As long as I'm seeing actual ££££ amount of refund, (albeit with cancellation deductions which they've said will NOT be applied).

TUI may have had some sort of warning about telling customers they must wait for the UNSOLICITED refund credit note BEFORE they could request a refund.  Might be what TUI wanted, delays, but the law on package holiday refunds within 14 days has not changed.  

I'm surprised no-one has actually gone through the refund process this way already.  Nothing said on Twitter either - though someone has had his holiday this month cancelled, but discovered TUI are still selling it, same dates, same flights, same destination, same holiday..........but double the price!

Daisy_Duck

SevenOfNine said:

Shookup said:

we are in the same situation and are scared to press the cancel button but we want a refund not vouchers

Daisy_Duck has clearly had a good look. If my trip booked for 8 Sept is cancelled, I'll go through the cancellation steps taking screen shots along the way, as long as I get the written message that Daisy_Duck describes then I'll probably complete the cancellation.  As long as I'm seeing actual ££££ amount of refund, (albeit with cancellation deductions which they've said will NOT be applied).

TUI may have had some sort of warning about telling customers they must wait for the UNSOLICITED refund credit note BEFORE they could request a refund.  Might be what TUI wanted, delays, but the law on package holiday refunds within 14 days has not changed.  

I'm surprised no-one has actually gone through the refund process this way already.  Nothing said on Twitter either - though someone has had his holiday this month cancelled, but discovered TUI are still selling it, same dates, same flights, same destination, same holiday..........but double the price!

Have just gone for it!
Screenshots all the way
Says refund will be within 28 days- fingers crossed!
The message about deductions not being taken came up twice- this was the very last box:

shandypants5

Daisy_Duck said:

SevenOfNine said:

Shookup said:

we are in the same situation and are scared to press the cancel button but we want a refund not vouchers

Daisy_Duck has clearly had a good look. If my trip booked for 8 Sept is cancelled, I'll go through the cancellation steps taking screen shots along the way, as long as I get the written message that Daisy_Duck describes then I'll probably complete the cancellation.  As long as I'm seeing actual ££££ amount of refund, (albeit with cancellation deductions which they've said will NOT be applied).

TUI may have had some sort of warning about telling customers they must wait for the UNSOLICITED refund credit note BEFORE they could request a refund.  Might be what TUI wanted, delays, but the law on package holiday refunds within 14 days has not changed.  

I'm surprised no-one has actually gone through the refund process this way already.  Nothing said on Twitter either - though someone has had his holiday this month cancelled, but discovered TUI are still selling it, same dates, same flights, same destination, same holiday..........but double the price!

Have just gone for it!
Screenshots all the way
Says refund will be within 28 days- fingers crossed!
The message about deductions not being taken came up twice- this was the very last box:

I have just done the same.
lots of screenshots taken, hopefully everything will be ok. 

Shookup

let us know if you get your money back.  we haven't pressed cancel yet!

Mazzle

Shookup said:

let us know if you get your money back.  we haven't pressed cancel yet!

Yes we've not been brave enough yet!  We have until the 16th!

Daisy_Duck

Shookup said:

let us know if you get your money back.  we haven't pressed cancel yet!

Absolutely, will do!

wannapayoff

Holiday EMA to FUE booked for August 19th  cancelled Thursday 2nd July.

logged in online and selected cancel option.. displayed fees BUT showed full refund . Cancellation email states full refund amount.

stated 3-5 working days for refund so in theory tomorrow it will be credited. 

Will wait and see.

we plan to get our bathroom done 

shandypants5

Daisy_Duck said:

Shookup said:

let us know if you get your money back.  we haven't pressed cancel yet!

Absolutely, will do.

Daisy, did you get any kind of confirmation yet?
i have had no email to confirm that I cancelled. .

bobblebob

Just had a voicemail from someone from TUI regarding my holiday. Phone didnt ring. i got no missed call and i had full signal.

Also why is it saying the offices are closed when i ring the instore booking number? They dont close until 5.30

Daisy_Duck

shandypants5 said:

Daisy_Duck said:

Shookup said:

let us know if you get your money back.  we haven't pressed cancel yet!

Absolutely, will do.

Daisy, did you get any kind of confirmation yet?
i have had no email to confirm that I cancelled. .

No, nothing at all, no email confirming holiday is cancelled. Just what came up on screen. And it says cancelled when I log into Tui but no mention of refunds.