TUI refunds thread

HoofeHearted

Tui are withholding payments to Thailand hotels!!

https://www.bangkokpost.com/business/1914380/european-group-riles-up-local-hotels?fbclid=IwAR0micxp3Hw4uoga7ItNVGMQg_hpQSF-H9xBrIrzI6HkaKwyOVTLbzFn4FA

Pollycat

hogweed said:

I read through quite a few of the posts in this thread, but lost the will to live without finding somebody asking the same question as me ***

So… when we booked our holiday (Greece in September) with TUI back in early February, we paid just the minimum deposit of £100. Now as the FCO are effectively saying no travel this year, obviously we want to cancel, and not pay £1700 or so for a holiday which isn't going to happen.

However, reading through their T&Cs, apparently I paid some sort of “reduced” deposit, which means cancellation will invoke not only loss of the £100, but also a cancellation fee of £400!

Obviously this is their standard T&Cs which existed before the virus – does anybody know if, given that the government is instructing us not to travel, they can still enforce this? We’ve reconciled ourselves to the loss of the £100, but can’t afford to throw another £400 away.

Like others here, I’ve given up trying to phone or email them.

Sadly hadn’t taken insurance out yet either, as I thought there was plenty of time…

Thanks everybody, and good luck with your own struggles…

PS I haven't actually officially cancelled with them – just haven't paid the next demand for an instalment. Not really sure if that was the right thing to do…

I suggest you look at today's episode of This Morning on ITVHub.

Simon Calder was on - it's in the first 20 or so minutes as i went into the garden before 10:20 - talking about deciding whether to pay the balance of a holiday and also touched on low deposits.

bignred05

Troubled_mum said:

I have tried several more times on the 0203 451 2868 number, actually got further than the we can't take your call right now. Actually started to go through the menu, 2 for cash refund, 2 for booking online, 1 for travelling with TUI airlines only to then get we are busy please call back. Really frustrating, you can't email, you can't ring and wait for them to pick up the call. I am working from home and cannot sit there just dialing out all day.

why not try emailing the CEO of TUI

clt1979

dennyjames said:

Can anyone answer this question , our cruise was cancelled by TUI , with only 3weeks now until we were supposed to travel, we haven't received a code but have been offered an extra 20 percent discount , if we rebook, we first tried to get a refund but can't get through, so thought we would try booking another cruise for next year, and upgrade to a better cabin will we still be covered under ATOL as we will no longer be in the EU ,will our money still be safe if TUI go under.

I was wondering the same thing as you would be paying  by voucher instead of cash so would ATOL cover it?

AlphaGeeK_2

There is a new (to me at least) message on the phone line this afternoon - "If you were due to travel before the 13th of April and booked online, we're automatically sending your refund back to your original payment method."

So does that mean I can stop holding on this call as I was due to travel on 8th April, or do I still need to hold and give them my credit note number?

gabby71

A bit of a heads up (if not already posted previously)
A friend booked in store with TUI on a low deposit for a holiday at the end of July, she called them this morning as the balance is now due, she managed to get through after over an hour and they more or less confirmed no July holidays will be going ahead and gave her the option just to pay the remainder of her deposit rather than the full balance so she only has to claim the deposit amount back when they do eventually cancel holidays in her time bracket!

Mrs_lukeski

TUI have said on their twitter responses that they are aiming to fulfil all holidays after June 12th and everyone after this date will be travelling.  Surely this isn't really going to happen?   

bradders1983

No, but they cant admit nothing will be going from that point yet as they will be influxed with calls.

rudebhoy

after over 100 attempts to call them, am currently in a queue. have been in it for just over an hour, will I get through before they pack in at 7? 

Thick_n_Thin

How did you manage to get in a que? I’ve called over 20 times today and go through the automated process only to be told call back another time!