TUI refunds thread

[Deleted User]

bradders1983 said:

bradders1983 said:

Well after 150 attempts to ring using both my phones, I am finally in the queue. 21 minutes and counting.  Will see what happens.

Got through after 50 mins. Refund sorted.

Painless, really.

@Bradders1983, was that for the cruise you had booked for August (which we were discussing on another thread)?  If so I assume that answers the question around deposit being refunded without the need to cover the balance (which we thought was the case but looks like you have confirmed by your success today unless you contacted them about a different holiday).  I have not got round to calling them yet.

PaulMar

Probably not, although I don’t know. That misses the point though: LNER never once offered me a voucher for some journey in the future, that I may or may not take.
100 years ago Spanish flu, the world’s last pandemic of such devastating magnitude, killed most worldwide during its third and fourth outbreaks. In our 80s, it’s not beyond the realms of possibility that we might not be around before TUI repaid us. 

bradders1983

Deleted_User said:

bradders1983 said:

bradders1983 said:

Well after 150 attempts to ring using both my phones, I am finally in the queue. 21 minutes and counting.  Will see what happens.

Got through after 50 mins. Refund sorted.

Painless, really.

@Bradders1983, was that for the cruise you had booked for August (which we were discussing on another thread)?  If so I assume that answers the question around deposit being refunded without the need to cover the balance (which we thought was the case but looks like you have confirmed by your success today unless you contacted them about a different holiday).  I have not got round to calling them yet.

It was for the cruise, yes. I knew I would get the deposit back without paying the balance but I didnt ask if I would get the extra 20% without paying the balance.

kiwi77

Hi - I have been lurking on this thread having had our holiday to Corfu cancelled and needing a refund as our household income may be reducing. Held my nerve and waited until we received our TUI credit refund note which arrived 3 weeks earlier than expecting yesterday. We rang more than 200 times (the mobile stops recording the number of times a single number is called after 200 tries!)  over the last 24 hours - repeatedly getting through various stages and waiting on hold only to be cut off which was infuriating!! - eventually got through (though perhaps we were jammy rather than just persistence paying off?) - very polite to the poor call handler and she issued the refund promptly - it took all of 10 minutes - with receipt received by email as we were on the phone with money due on the 2 cards we paid with in 5-7 days. I definitely think that if we had not had the details of the credit refund note we wouldn't have got anywhere with our refund request ... so believe its not worth wasting your energy until you have that. It can be done, people ... don't give up hope and try to be kind to the call handler - I wouldn't want to be doing their job and a bit of politeness costs nothing. Oh and make sure the person who books the holiday is available to speak to the call handler - they need account validation to be able to proceed. Good luck!

bradders1983

^^^^Well I didnt have mine, gave her the booking reference number today and she found it easy enough.

ormonde

I had no problem getting a refund without receiving a credit refund note. When I eventually got through I was asked if I had received my refund credit note, I said that I had not but I knew that I did not need it to get a full refund. No arguments, she immediately took details of my holiday and processed the refund. She said it would take 10 days but was back on my credit card within 2 days.
The hard bit was getting through on the phone and once through I was in a queue for 53 minutes before somebody answered.

SevenOfNine

I didn't have mine, why should I wait for an unsolicited IOU!  Rang on 23/4 (trip had been for 19/4), got through on 2nd attempt (made right after the first), 1hr 6mins later my £4425 refund was processed & 36 hrs later I was surprised to find it back on my C/C.

Pollycat

PaulMar said:

Probably not, although I don’t know. That misses the point though: LNER never once offered me a voucher for some journey in the future, that I may or may not take.
100 years ago Spanish flu, the world’s last pandemic of such devastating magnitude, killed most worldwide during its third and fourth outbreaks. In our 80s, it’s not beyond the realms of possibility that we might not be around before TUI repaid us. 

It doesn't miss the point though.

TUI and LNER are very different businesses.

I might have had a train journey booked. It would have been for a specific thing as I don't travel by train very often. A voucher would be no use to me.

A lot of people are taking up TUI's offer of a refund voucher plus the 'up to' 20% bonus to book another holiday.

We will probably do the same once our mid June holiday is cancelled.

Not everyone is in their 80s.

Not everyone has health issues.

As I said earlier, you will get a refund if that's what you want.

Read the posts above. People are getting refunds.

HannaAnna

The phone line given by Tui for getting a holiday refund is dead this morning.

Pollycat

Which number are you ringing?