TUI refunds thread

Browntoa

I see TUI are claiming a "technical glitch" has stopped the mass refunds they were meant to start on the 1st may

MattB78_2

Life__Goes__On said:

I read it also you just lose the deposit,  so money above that would need to be refunded by them.
Do you know if you are covered by insurance if Gov advice tells you not to travel because of COVID-19?

Just checked and yes (thankfully) but that's after I have tried every avenue to get the money back first (Post Office policy).  My only niggling worry is that the Government make some form of announcement that holiday operators are only obliged to offer credit notes to protect them, if this lockdown/travel restrictions extend into the main summer holiday period.

bradders1983

MattB78_2 said:

Life__Goes__On said:

I read it also you just lose the deposit,  so money above that would need to be refunded by them.
Do you know if you are covered by insurance if Gov advice tells you not to travel because of COVID-19?

Just checked and yes (thankfully) but that's after I have tried every avenue to get the money back first (Post Office policy).  My only niggling worry is that the Government make some form of announcement that holiday operators are only obliged to offer credit notes to protect them, if this lockdown/travel restrictions extend into the main summer holiday period.

Have you read the TUI website? They are not currently stopping any cancelled holiday customers from getting a full cash refund. Nobody. 

RalphWiggam

bradders1983 said:

MattB78_2 said:

Life__Goes__On said:

I read it also you just lose the deposit,  so money above that would need to be refunded by them.
Do you know if you are covered by insurance if Gov advice tells you not to travel because of COVID-19?

Just checked and yes (thankfully) but that's after I have tried every avenue to get the money back first (Post Office policy).  My only niggling worry is that the Government make some form of announcement that holiday operators are only obliged to offer credit notes to protect them, if this lockdown/travel restrictions extend into the main summer holiday period.

Have you read the TUI website? They are not currently stopping any cancelled holiday customers from getting a full cash refund. Nobody. 

They are just not paying it

Pollycat

RalphWiggam said:

bradders1983 said:

MattB78_2 said:

Life__Goes__On said:

I read it also you just lose the deposit,  so money above that would need to be refunded by them.
Do you know if you are covered by insurance if Gov advice tells you not to travel because of COVID-19?

Just checked and yes (thankfully) but that's after I have tried every avenue to get the money back first (Post Office policy).  My only niggling worry is that the Government make some form of announcement that holiday operators are only obliged to offer credit notes to protect them, if this lockdown/travel restrictions extend into the main summer holiday period.

Have you read the TUI website? They are not currently stopping any cancelled holiday customers from getting a full cash refund. Nobody. 

They are just not paying it

Are you saying they are refusing to pay a cash refund?

Or it is a case that your cash refund hasn't materialised yet?

skadupuk

skadupuk said:

I finally got through to speak to someone. 

50 minutes of dialling through to get into the queue in the first place, then 1hr 20 on hold listing to the "and we put u in the middle" etc.

Was a quick transaction, chap was pleasant enough and other than a quick read through of the 20% incentive etc. (that was for show, as he knew everyone wanted a refund), it was just 15 minutes on silent whilst he worked through the system and completed.

Mine was paid part credit card and part direct debit, credit card amount will be back within 7 days, direct debit refunds need to go to their Finance team and should be processed by 1st of June.
 

Quick Update.
I didn't get the promised e-mail to confirm the refund, but the holiday did move to the "cancelled" section of my online account. 
My payments were split into:
Credit Card - £1,500
Direct Debits - £1,200
Credit Card Payment - £300

The £300 has landed this morning on my credit card, hoping the other CC payment arrives shortly, but it certainly looks promising that they are processing new refunds on request now with minimal delay.

Just to add, my holiday was for late May and I hadn't had the refund credit e-mail, this was not an issue (wasn't even brought up).

In regards getting through, I had to sit there for 50 minutes continuously redialling and (when I actually made to to the SVR) entering the same buttons for the queue I needed until I got in the main queue on hold.

Given the direct debit portion delay, it does make me wonder if the refunds delayed all the way through is down to their Finance team being unable to work/limited on systems etc.

Mick70

can anyone help, my mam and dad were to go on hols today , was booked in a tui store, store put in incorrect email address for them,  I do have their booking reference .  I had a telephone number but it just cuts off as says too busy .
They have heard NOTHING at all ,  what should I do to help them , unsure where to turn 

thanks
Mick

bradders1983

RalphWiggam said:

bradders1983 said:

MattB78_2 said:

Life__Goes__On said:

I read it also you just lose the deposit,  so money above that would need to be refunded by them.
Do you know if you are covered by insurance if Gov advice tells you not to travel because of COVID-19?

Just checked and yes (thankfully) but that's after I have tried every avenue to get the money back first (Post Office policy).  My only niggling worry is that the Government make some form of announcement that holiday operators are only obliged to offer credit notes to protect them, if this lockdown/travel restrictions extend into the main summer holiday period.

Have you read the TUI website? They are not currently stopping any cancelled holiday customers from getting a full cash refund. Nobody. 

They are just not paying it

Posts on here suggest otherwise.

DealFinder2016

I have just found out our hotel in Mexico (Grand Bahia Principe Coba) is closed until at least 1st August, our holiday (with TUI) is due to depart on 10th July.
I'm just wondering what to do (we are planning to rebook this holiday with TUI for July 2021). 
Should I contact TUI now and hope they give us the 20% discount on next years booking or wait until we receive the cancellation from TUI before rebooking.  The 20% discount is important as it covers the price increase for next year.

bradders1983

You need to wait until they cancel it first, be patient.