TUI refunds thread

Pollycat

Jellybeanmischief said:

I am due to pay my balance for my holiday to Sardinia on 25th July on 2nd May.  I have already paid £600 and have a balance of £1900 to pay.
I am reluctant to pay the balance as do not want to wait forever for a refund.  I was thinking instead of amending the holiday to next year online.  How much would the administration fee be?  The holiday is for 3 people.

You need to check the website of the company you booked with.

Butts

Pollycat said:

Life__Goes__On said:

My opinion on this matter  (just an opinion)

Call the holiday Product A

 

A company offers Product A that costs £2000 to be delivered on 31st Dec

They offer first payment of £1000 when buying, then a second payment on 1st July also £1000

 

A thousand people buy Product and pay £1000 so the company has one million pounds

Only 500 pay the balance and the others are told that money is lost.

So the company now have a million and a half pounds.

 

Come nearer the date, the company says sorry Product A can’t be delivered, so will refund the 500 £2000.

But the company still has the half a million from the 500 people who didn’t continue to pay.

 

So the company although failing to deliver the product makes 500,000 pounds

This IMHO wouldn’t be considered fair.

FYI:

Travel firms have been warned against forcing travellers to pay large non-refundable deposits, or charging hefty cancellation fees, by the competition watchdog.

https://www.moneysavingexpert.com/news/2019/04/holiday-firms-warned-over-unfair-cancellation-rules/

I have no idea if anyone has challenged a holiday company and won.

Or lost.

Strange there have been no Court Cases as it must have happened before even in "normal times"
If you have only paid a small deposit with the balance due, the ball is in your court.
Once they have trousered your money you are scrabbling with all the others.
If you don't want to go and have only paid a small deposit don't throw good money after bad ?

Browntoa

family355 said:

Could I please ask for Some advice...I’m due to pay my 3200 balance for a holiday in July 2020 (£800 deposit was paid last October) if I pay £200 amendment fee for a cheaper holiday in June 2020, would I still be entitled to a full refund if (when) the amended holiday is cancelled? 

I have no insurance-my thinking is that although I will lose a £200 amendment fee it seems a better option than cancelling and loosing my £800 deposit/chasing them for £2000 instead of £4000. 

Thank you 

Yes , you are correct in your thinking

If you are happy to rebook then fine

family355

Browntoa said:

family355 said:

Could I please ask for Some advice...I’m due to pay my 3200 balance for a holiday in July 2020 (£800 deposit was paid last October) if I pay £200 amendment fee for a cheaper holiday in June 2020, would I still be entitled to a full refund if (when) the amended holiday is cancelled? 

I have no insurance-my thinking is that although I will lose a £200 amendment fee it seems a better option than cancelling and loosing my £800 deposit/chasing them for £2000 instead of £4000. 

Thank you 

Yes , you are correct in your thinking

If you are happy to rebook then fine

Thank you 

Pollycat

Louisesilk83 said:

I've got a holiday booked 27th June 2020. As it is at the minute TUI have cancelled all holidays upto the 11th June 2020. I have received the letter from the government telling me to stay in for 12 weeks cos I'm vulnerable. This takes me up to the end of June which means I can't go on my holiday. Where do I stand? Especially if TUI don't cancel my holiday 

I agree with Browntoa - I can't see any holiday at the end of June going ahead.

You might like to take a look at the TUI website and see what it currently says as that will probably apply to you when your departure date gets closer.

Life__Goes__On

"

Butts said:

Strange there have been no Court Cases as it must have happened before even in "normal times
If you have only paid a small deposit with the balance due, the ball is in your court.
Once they have trousered your money you are scrabbling with all the others.
If you don't want to go and have only paid a small deposit don't throw good money after bad ?

I think I know why there hasn't been a case
You can lose a small deposit but not a large one, as it would be unfair (as I have previously said)
I just found a Government web site  stating as much

https://competitionandmarkets.blog.gov.uk/2019/06/27/holiday-deposits-and-cancellation-fees-are-you-being-treated-fairly/

"Terms and conditions that don’t follow this approach – for example, where the business keeps a large upfront deposit which bears no relation to its losses – are likely to be unfair. As a general rule, deposits should only be a small percentage of the total cost."

So clearly the big companies know they can't keep a large deposit so won't battle to keep it though the courts

So anyone that loses a deposit on a cancelled holiday could reclaim that deposit  with only a minimum amount deducted from it.

Laurence_Harvey

bow74 said:

Had an email today to pay the remainder of my deposit, with the balance to be paid 14th May, for an August holiday. 

Am I better/ what happens if I leave it until the middle of May to pay in case we get any news over the coming 2 weeks. I don’t want to pay only to try and get it back again

I paid the remaining full TUI balance of  £3600 for our June holiday a few weeks before the present situation kicked off. I’d previously paid £400 deposit. £4k in total.

If I’d known what I know now I wouldn’t have paid the balance;...I’d have forfeited the £400 deposit, but hey ho.

The big problem I have with the TUI voucher system is that I have no way of knowing if it will be financially viable for me to travel abroad ever again.

No crystal ball of course, but I think(???) that people such as myself with a pre existing health condition, that could be exacerbated by Covid-19, will be unable to obtain travel insurance,....for the forsseable future at least.

Even if travel insurance is available I suspect the cost will be prohibitive.

The travel and airline companies are already playing ‘refund’  hard-ball;...however, we ain’t  seen nothing yet,...imho of course. 

Butts

Life__Goes__On said:

"

Butts said:

Strange there have been no Court Cases as it must have happened before even in "normal times
If you have only paid a small deposit with the balance due, the ball is in your court.
Once they have trousered your money you are scrabbling with all the others.
If you don't want to go and have only paid a small deposit don't throw good money after bad ?

I think I know why there hasn't been a case
You can lose a small deposit but not a large one, as it would be unfair (as I have previously said)
I just found a Government web site  stating as much

https://competitionandmarkets.blog.gov.uk/2019/06/27/holiday-deposits-and-cancellation-fees-are-you-being-treated-fairly/

"Terms and conditions that don’t follow this approach – for example, where the business keeps a large upfront deposit which bears no relation to its losses – are likely to be unfair. As a general rule, deposits should only be a small percentage of the total cost."

So clearly the big companies know they can't keep a large deposit so won't battle to keep it though the courts

So anyone that loses a deposit on a cancelled holiday could reclaim that deposit  with only a minimum amount deducted from it.

I can't understand why a few individuals on here are blindly advising people who have paid deposits to line up like lambs and meekly handover  not inconsiderale balances for holidays that will never take place.

Terms and Conditions....you must pay or they will chase you for the balance et al , conveniently ignoring the fact the Travel Companies have driven a coach and horses through them already.

If you don't want to go we should be advising people to refuse to handover the balance unless they get written confirmation of a cash refund in the appropriate timescale if the holiday is cancelled.

Whats good for the goose.....

Pollycat

Laurence_Harvey said:

bow74 said:

Had an email today to pay the remainder of my deposit, with the balance to be paid 14th May, for an August holiday. 

Am I better/ what happens if I leave it until the middle of May to pay in case we get any news over the coming 2 weeks. I don’t want to pay only to try and get it back again

I paid the remaining full TUI balance of  £3600 for our June holiday a few weeks before the present situation kicked off. I’d previously paid £400 deposit. £4k in total.

If I’d known what I know now I wouldn’t have paid the balance;...I’d have forfeited the £400 deposit, but hey ho.

The big problem I have with the TUI voucher system is that I have no way of knowing if it will be financially viable for me to travel abroad ever again.

No crystal ball of course, but I think(???) that people such as myself with a pre existing health condition, that could be exacerbated by Covid-19, will be unable to obtain travel insurance,....for the forsseable future at least.

Even if travel insurance is available I suspect the cost will be prohibitive.

The travel and airline companies are already playing ‘refund’  hard-ball;...however, we ain’t  seen nothing yet,...imho of course. 

re the bit in bold:

Once you have your refund credit, according to TUI website:

If you do not want to book another holiday with us, we can refund you the value of your refund credit back to your original payment method. Please visit our website FAQs for more information.

Life__Goes__On

There is no one answer that fits all. Some will take a hit as they either don't know how too, or don't want too
Some will like to fight for it and might need help doing so.
It's can be good to see all options, that give someone a choice.

Most people on here are trying to help others, I might not agree with their advice, but it's for the reader to pick their own path.


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