TUI refunds thread

louby40

bobblebob said:

Whats the average wait time on the phones then that people have experienced?

My partner rang yesterday and it was an hour before anyone answered

louby40

Life__Goes__On said:

You won't lose your deposit,  you have done everything right, you have tried to pay, and you have kept proof of that.

You could tweet them. They do respond on Twitter and will ask you to DM them with your booking reference

SevenOfNine

louby40 said:

bobblebob said:

Whats the average wait time on the phones then that people have experienced?

My partner rang yesterday and it was an hour before anyone answered

Last Wednesday at 10:50. 1hr 6mins. Less than 36 hrs later full refund was back on my card. No-one more surprised than me!

amanda757

Apologies if this is covered in another thread, I have had a look and can’t find the exact same query so hope you can help.

We have a £5k TUI holiday booked for late August and have paid £300 deposit so far and are due to pay the remaining £900 deposit by next Wednesday.

I understand from similar threads that we are best to pay the balance as either it is cancelled and we will get full voucher/refund or it will go ahead.

However the issue I have that I can’t find the advice for, is that we have decided we would like to cancel now, due to the Coronavirus and various other anxieties, even if the holiday will be going ahead.

Please does anyone have any advice? It looks like if we cancel now we will still have to pay the full deposit of £1200. I naively thought the £300 was the deposit and that is all we would lose. :-( Can they make us pay the £900 by taking us to court or something? It also looks like if we transfer to next year that will be treated as a cancellation and will also have to lose full deposit of £1200.

So confused as the best thing to do, thanks in advance. 

11408

Hi we were on holiday in Goa and because of the lockdown we were forced to come home 11 days early, are we entitled to compensation? I cannot get hold of tui after weeks of trying and they haven't contacted us,thanks, 11408

bradders1983

Huge thread
https://forums.moneysavingexpert.com/discussion/6119390/tui-refunds-thread#latest

matchit

Hi,  apologies if this has been covered previously.  Booked package holiday to Spain in January, due to travel in early August (9 people travelling), paid first part of low deposit scheme at time of booking.  2nd part of this deposit payment due today. For various reasons we have just cancelled the holiday.  Initial payment was made using my debit card.  Does TUI have continuous payment authority on debit card payments?  The cancellation email they sent me is very vague.

matchit

matchit said:

Hi,  apologies if this has been covered previously.  Booked package holiday to Spain in January, due to travel in early August (9 people travelling), paid first part of low deposit scheme at time of booking.  2nd part of this deposit payment due today. For various reasons we have just cancelled the holiday.  Initial payment was made using my debit card.  Does TUI have continuous payment authority on debit card payments?  The cancellation email they sent me is very vague.

Sorry just to be clear we cancelled the holiday without paying the second part of the deposit and I appreciate that according to the T&C’s we are expected to pay this when we cancel.  Just wondering if they have continuous payment authority to take the money? Thanks 

louby40

We had our refund. Can't quite believe it but very relieved.
Hope everyone gets their money back soon.

chloej90

Hi all. I changed my holiday prior to the 20% incentive and it worked out less expensive. However, two days later I called and added premium seats which meant the holiday was now more expensive than original. Having read their terms and conditions it states “if your alternative booking costs less than 120% of the cost of your refund credit, your booking incentive will be capped at the cost of your alternative booking”. Does this mean I should still get 20% of the price of my new booking (before premium was added)? TIA.