TUI refunds thread

bradders1983

k3lvc said:

bradders1983 said:

And they will also refund cash if you RING THEM AND ASK!

It says it! In the words! Nobody HAS to wait 12 months for their cash as you claim!

Just because you shout it doesn’t mean you’re right. Don’t not know where your info comes from but it’s not what’s been agreed within the industry 

It is, quite literally, on the TUI website as of 4pm today, posted 3 pages back. Here is the link.

https://www.tui.co.uk/destinations/info/coronavirus

2nd bulletpoint under "what does this mean for me" clearly says if you dont want to accept a credit you can ring up and ask for a refund. Nowhere does it say you can only do this after 12 months.

ChippyAft

I don't believe this has been picked up before (it's possible that it's only been added recently) however, there's an additional section on their site:

I REQUESTED A REFUND BEFORE YOU OFFERED A REFUND CREDIT, WILL I STILL RECEIVE MY REFUND?

Yes, if you’ve already requested a refund you’ll receive this back to your original payment method. We’re trying to process these as quickly as possible so please do bear with us.  

heatherw_01

Hi, we move threads if we think they’ll get more help elsewhere (please read the forum rule) so this post/thread has been moved to another board. If you have any questions about this policy please email forumteam@moneysavingexpert.com.

sbutterworth13

I know Martin Lewis on his shows has stated we are entitled to a free refund or it’s up to us if we accept a credit note. However, TUI have just changed their terms and conditions according to this article by Liverpool echo titled TUI changed refund policy cancelled on 17th April 2.27pm. 

It is stated that TUI has changed their policy so now we have to either accept a credit note, or wait 12 months then you can apply for a refund. 

My full balance isn’t due until the end of April and the holiday is booked for end of July. 
Looking for advice on what people think is best wether to pay the remaining balance or not. I don’t want to have to wait a year to get a refund of the money I have spent. 

Can TUI do this and just change their terms and conditions? 

Are we entitled still to a normal refund? What are our rights on this? 

bradders1983

Their website clearly says you can apply for a cash refund once you have the credit note. See the big TUI thread, I provided the link an hour or so ago.

Here it is

https://www.tui.co.uk/destinations/info/coronavirus

2nd bulletpoint under "what does this mean for me" clearly says if you dont want to accept a credit you can ring up and ask for a refund.

But you have to keep up payments at your end as well beforehand.

EDIT - I see your thread had now been merged into the main one.

SevenOfNine

I think bradders & Anthony are BOTH correct. You can call the number given & request a refund once they've sent you the voucher, BUT it's more than likely it'll take 12 months to actually get through on the number they've given.  Brace yourselves for a 12 months on hold, it's a "dedicated team".......of ONE!

I'm going to get some popcorn & a comfy seat & just wait & see what comes out in the wash.  Look around you, hundreds dead every day in UK, & thousands round the world, helps keep things in perspective.  

ABTA recently removed their comments regarding "we won't handle complaints about our members relating to the coronavirus refunds", so complain away & give them something to do during lockdown.

Daveyp

I too expect an early July trip to be cancelled and it’s all good they change t and c to help themselves but when I booked didn’t I agree to the t and c’s at that time , not one that they could make up on the day of travel even

bradders1983

Daveyp said:

I too expect an early July trip to be cancelled and it’s all good they change t and c to help themselves but when I booked didn’t I agree to the t and c’s at that time , not one that they could make up on the day of travel even

Have you actually read them?

https://www.tui.co.uk/destinations/info/coronavirus?im_id=affiliate&ia_id=10078&ip_id=651773&irclickid=yCMUQv1APxyOWRJ0WlXSvXJOUki20jQhHQSAR00&irgwc=1

 They are NOT stopping you getting your money within a reason timeframe. Yes they are making you jump through a hoop but they are not refusing you your money back.

Some people will be perfectly happy with a credit plus 20%. Some will be happy with the cash back.

Daveyp

Yes Bradders, agree with you that you can request the refund after the credit arrives but I was just asking that when I entered in to the agreement with Tui shouldn’t they be the rules that are followed. 

bradders1983

Daveyp said:

Yes Bradders, agree with you that you can request the refund after the credit arrives but I was just asking that when I entered in to the agreement with Tui shouldn’t they be the rules that are followed. 

Maybe. But do you think the world is the same place at the moment than it was a month or so ago?  This situation is an improvement on just over 4 hours ago anyway. Pointless complaining as it wont get you anywhere with them being so short staffed and a current 100% cancellation rate.