Norwegian Air/CashPoints or refund?

Gunner276

I've just had an email from Norwegian saying I will be getting a full refund for one of my flights which should have been on 4th April! Although I haven't actually received the refund yet!

Hopefully this is a good sign that they are working through the refund requests.

insert_random_name_here

Gunner276 said:

I've just had an email from Norwegian saying I will be getting a full refund for one of my flights which should have been on 4th April! Although I haven't actually received the refund yet!

What date did you submit your refund claim?

ilovepizzaa

For people in the UK, 30th April 2020
www.gov.uk/government/news/cma-to-investigate-concerns-about-cancellation-policies
You can fill out a form there.
I have still not received any refund, filled out the all relevant Norwegian foams but no refund or no contact from Norwegian 

bristolien

I've also had the email informing me that my refund has been processed. Fingers crossed the cash will land, even if the plane didn't! I put my refund request in on 24th March. 

gbsc

bristolien said:

I've also had the email informing me that my refund has been processed. Fingers crossed the cash will land, even if the plane didn't! I put my refund request in on 24th March. 

I just checked and I put mine through on the 24th March as well, was meant to fly on the 4th April. That's good you've received confirmation and some sort of communication, I've yet to receive anything. Did they give a time frame of when they will pay the money back?

Btraveller

Hi All - Just got my email from Norwegian - I requested my refund on the 28th March (2K for 4 return flights from London to NY), this is the text you can expect: 
This is just a quick note to let you know that we have now processed your ticket refund request for the following ticket(s): [Ticket refs removed] 
These funds will be returned to the form of payment in your booking as soon as possible. If you booked your ticket through a travel agency, please contact them for your refund.
We thank you for your patience, and we’re looking forward to welcoming you on board again soon.  
I'll let you know if I receive the money. GLA

dalaigh13

This is good news. I haven't received an email but wonder where I am in the queue. I first requested a refund on 22nd March (LGW to BOS). Nearly 3 weeks later (April 8) I was told, apologetically, that I needed to request it again. So considering they're seemingly doing this on a first-come-first-serve basis, did I lose my spot on April 8? Did any of you lucky ones who've received a positive email need to re-apply for your refund?

Gunner276

insert_random_name_here said:

Gunner276 said:

I've just had an email from Norwegian saying I will be getting a full refund for one of my flights which should have been on 4th April! Although I haven't actually received the refund yet!

What date did you submit your refund claim?

I put my refund request in on 21st March. I actually submitted 2 as I had 2 seperate flights booked. LGW -> New York (4th April), and Miami -> Gatwick (16th April).
I have only had an email about the first flight so far! 

Btraveller

Don't forget the bondholder vote last night: 

OSLO (Reuters) - The fate of Norwegian Air was in the balance on Friday after a deadline passed overnight for bondholders to vote on a rescue package for the transatlantic budget airline.

Bondholders were set to start a meeting at 1400 GMT on Thursday to vote on the airline’s debt-to-equity plan, the first major test of its rescue efforts amid the coronavirus outbreak. But the airline sent a revised offer at 1359 GMT, calling it final, and pushed back the deadline to accept to 2100 GMT. Since then, Norwegian Air has sent no messages about the outcome.

“We have nothing to communicate for the moment. We will issue a message to the Oslo stock exchange when we do,” said a Norwegian Air spokeswoman.

The carrier may run out of cash by mid-May unless its plan, which involves a swap of up to $1.2 billion of debt into equity and hands over most of the ownership of the firm to lessors and bondholders, is approved by creditors and shareholders.

If the company wins backing from bondholders, it needs the support of leasing companies by Sunday and for shareholders to approve the proposal at an extraordinary general meeting on Monday.

If successful, the plan would allow Norwegian to tap government guarantees of up to 2.7 billion crowns ($260 million), which hinge on a reduction in its ratio of debt to equity, on top of 300 million crowns it has already received.

jimexbox

I hope everyone booked their flights on a credit card, as Norwegian has so many rounds to win to stay afloat, its looking increasingly unlikely.