Coronavirus travel disruption - latest info and your rights

sheramber

If the train is operating then you are able to travel. You are just not able to fulfil your reason for going.
That is not the rail company's concern

Merlin1960

I have flights to Lanzarote booked with Easyjet going out end of October. Current FCO advice is obviously not to travel and I don't want to have to quarantine when I get home as I have 2 children of school age and I don't want them to miss anymore school. I have contacted Easyjet to say I may have to change my flights but I cannot travel during their currently released schedule. I am quite happy to accept vouchers but they flatly refuse to issue these unless they cancel the flight - My only options are: 1) Travel against FCO advice and force my children to miss 2 weeks school; 2) Pick a new flight from their current schedule - can't do this as I currently have holidays booked next year and don't know when I can travel; or 3) Cancel my flights and lose my money. Easyjet just seem to be making up the rules that suit themselves and are not interested in doing anything but spout terms and conditions. My accommodation provider is happy to change dates for me but currently the one option I may have for flying to Lanzarote next year is Feb half term but Easyjet want to charge me £3,500 for a family of 4!!! Any advice?

bradders1983

They arent making up rules as they go along, you agreed to those terms and conditions when you booked. Go along with them or lose your money, those are your choices. 

Caz3121

you have not mentioned the option of a travel insurance. Does your policy not cover FCO advice?

Merlin1960

bradders1983 said:

They arent making up rules as they go along, you agreed to those terms and conditions when you booked. Go along with them or lose your money, those are your choices. 

COVID wasn't an issue when I booked - subsequently Easyjet were more than happy to issue vouchers but since they have started flying again their position has changed - I am simply asking for flexibility not a refund. T&Cs may be being followed by the rules (I don't need anyone else to spout them) but in the current climate there needs to be compromise on all sides - that is all I am saying.

bradders1983

They are being flexible: they are allowing you to move a non-refundable flight booking.  It just so happens the dates you want to move the flights to, the cost is more. 

Also bear in mind the airline didnt ask for this pandemic either.

mattyprice4004

Merlin1960 said:

bradders1983 said:

They arent making up rules as they go along, you agreed to those terms and conditions when you booked. Go along with them or lose your money, those are your choices. 

COVID wasn't an issue when I booked - subsequently Easyjet were more than happy to issue vouchers but since they have started flying again their position has changed - I am simply asking for flexibility not a refund. T&Cs may be being followed by the rules (I don't need anyone else to spout them) but in the current climate there needs to be compromise on all sides - that is all I am saying.

By the letter of the law they don't have to even offer alternative dates - they could say turn up and take the flight or lose your money.
They're already going over and above what they need to do; arguably they're compromising more than you are, especially when they don't have to at all. 

germs

Hi everyone,
Our ski holiday was meant to start on the 14th of March, on arrival to the resort in Flaine at 22:00 the resort had already closed. We were flown back to the UK the day after, but essentially had no holiday at all given everything was closed on arrival!
Now Sunweb wants to take off approx £800 our refund credit note because they also had to bear costs. However given it was a package holiday, does this give us rights to claim for a refund of the whole holiday or at least a credit note of the same value of the holiday? We have said numerous times to Sunweb that we are happy with a credit note but one that would allow us to rebook the same holiday, however they are not budging. 

eskbanker

germs said:

Hi everyone,
Our ski holiday was meant to start on the 14th of March, on arrival to the resort in Flaine at 22:00 the resort had already closed. We were flown back to the UK the day after, but essentially had no holiday at all given everything was closed on arrival!
Now Sunweb wants to take off approx £800 our refund credit note because they also had to bear costs. However given it was a package holiday, does this give us rights to claim for a refund of the whole holiday or at least a credit note of the same value of the holiday? We have said numerous times to Sunweb that we are happy with a credit note but one that would allow us to rebook the same holiday, however they are not budging. 

Although you unquestionably didn't have anything like the holiday you booked, I can see their argument that they did provide flights and one night's accommodation, so I don't believe they're obliged to offer a full refund in that scenario, unless you can construct a case from the relevant section of the Package Travel Regulations: https://www.legislation.gov.uk/uksi/2018/634/regulation/15/made

Did your travel insurance have curtailment provisions?

germs

eskbanker said:

germs said:

Hi everyone,
Our ski holiday was meant to start on the 14th of March, on arrival to the resort in Flaine at 22:00 the resort had already closed. We were flown back to the UK the day after, but essentially had no holiday at all given everything was closed on arrival!
Now Sunweb wants to take off approx £800 our refund credit note because they also had to bear costs. However given it was a package holiday, does this give us rights to claim for a refund of the whole holiday or at least a credit note of the same value of the holiday? We have said numerous times to Sunweb that we are happy with a credit note but one that would allow us to rebook the same holiday, however they are not budging. 

Although you unquestionably didn't have anything like the holiday you booked, I can see their argument that they did provide flights and one night's accommodation, so I don't believe they're obliged to offer a full refund in that scenario, unless you can construct a case from the relevant section of the Package Travel Regulations: https://www.legislation.gov.uk/uksi/2018/634/regulation/15/made

Did your travel insurance have curtailment provisions?

Will have to call our insurance, was hoping not to have to go down that route as we would have been happy with a voucher of the same value - not even a refund, so that we could rebook the same holiday and avoid having to pay the insurance excess.