Coronavirus travel disruption - latest info and your rights

Chez62

Having chosen not to renew our annual travel insurance back in May I'm now considering our future options. If I buy annual travel insurance now to take a trip to an 'exempt' country ( France / Greece etc ) then once Spain comes off the FCO non exempt list we decide to got to The Canaries ( for a winter trip) will we be covered  as we purchased the insurance whilst the Canaries were not on the exempt list. Really a case of trying to work out whether to take out annual insurance, as we normally would for several trips in the year or single trip at the moment. Obviously there is a cost implication. We're retired so the quarantine back in UK doesn't affect our plans only which countries are on the FCO Exempt list.

blindman

Chez62 said:

Having chosen not to renew our annual travel insurance back in May I'm now considering our future options. If I buy annual travel insurance now to take a trip to an 'exempt' country ( France / Greece etc ) then once Spain comes off the FCO non exempt list we decide to got to The Canaries ( for a winter trip) will we be covered  as we purchased the insurance whilst the Canaries were not on the exempt list. Really a case of trying to work out whether to take out annual insurance, as we normally would for several trips in the year or single trip at the moment. Obviously there is a cost implication. We're retired so the quarantine back in UK doesn't affect our plans only which countries are on the FCO Exempt list.

The key is not when you purchased the actual insurance but when you BOOKED the trip.
At present you could BOOK the trip to France and be covered, but not Spain.

k3vw

Not money saving I know, we managed to get very cheap first class flights on British Airways London to Nairobi for about £1750 return, booked in October last year for travel on 22nd August this year. A special treat of safari and beach for a 50th birthday. Kenya is not currently on the exempt list (and I do not expect that to change) so we will look to rebook/get a credit voucher. My question is what are my rights on getting the same cabin level? If I look now for the flight we are due to go on first class return is double what we paid at £3500 return, business class is about £2500 so also in excess of any credit. I know flight prices change but is there anything I can force BA to do to honour first class cabin travel irrespective of the price?

blindman

Ask the question in the Chat thread on headforpoints

silvercar

k3vw said:

Not money saving I know, we managed to get very cheap first class flights on British Airways London to Nairobi for about £1750 return, booked in October last year for travel on 22nd August this year. A special treat of safari and beach for a 50th birthday. Kenya is not currently on the exempt list (and I do not expect that to change) so we will look to rebook/get a credit voucher. My question is what are my rights on getting the same cabin level? If I look now for the flight we are due to go on first class return is double what we paid at £3500 return, business class is about £2500 so also in excess of any credit. I know flight prices change but is there anything I can force BA to do to honour first class cabin travel irrespective of the price?

The BA section of flyertalk forum is very good for these sort of questions.
i would think that if you take a voucher that is for the price you paid only, if you were in a position to rebook exact flights now, they may be more lenient, but I would doubt it.

Thrugelmir

Where the tickets you booked a sale "offer" promotion? Worth reading the terms if they were. 
Why the disinclination to travel? 

k3vw

We have no disinclination to travel, it is thenthe fact thatothat Kenya is not on the safe list allowed by the government.

eskbanker

k3vw said:

We have no disinclination to travel, it is thenthe fact thatothat Kenya is not on the safe list allowed by the government.

But the point is that, if the flights are going ahead, then that amounts to the same thing as far as the airline is concerned, i.e. if it genuinely wasn't safe to fly there then the flights would be cancelled, so FCO advice not to travel and/or the requirement to quarantine on return aren't the airline's issue and if you choose not to fly then that's regarded as disinclination to travel.  That doesn't necessarily mean you lose your money/points if you cancel but you have less rights than if they cancelled....

saracopp

We were due to travel on the 2nd August to Portugal but did not as the FCO advised against all non essential travel. On the beach say that as we decided not to travel they wont refund our money and our premium insurance s not back tracking and saying we are not covered. Any ideas where to try next to get our money back????? I have also logged a complain through ABTA.

blindman

saracopp said:

We were due to travel on the 2nd August to Portugal but did not as the FCO advised against all non essential travel. On the beach say that as we decided not to travel they wont refund our money and our premium insurance s not back tracking and saying we are not covered. Any ideas where to try next to get our money back????? I have also logged a complain through ABTA.

What are the T&C's for the insurance?
If the flight went than it's an insurance claim.