Coronavirus travel disruption - latest info and your rights

Rudeasheck

I recently had a refund from Travelgenio for a flight booked in early feb, before COVID was fully understood here.
the original amount I paid was £508.08. The refund I got was £445.18.
Would this be explained by difference in the euro? I was charged in GBP, should I take issue with the difference or is it normal?

ta

bradders1983

Your bank statement will tell you how many Euros the refund was for. If it matches the amount you have paid in Euros then yes, you have lost out in the exchange and there isnt anything you can do.

Saying that, the pound to euro rate in early Feb was much better than it is now so really you should have gained from the transaction (as the rate the other way round has improved).  Check to see they have refunded the full Euro amount: have they deducted an admin charge?

Caz3121

Rudeasheck said:

the original amount I paid was £508.08. The refund I got was £445.18.

The travelgenio service fee appears to be €50 (it is common for third parties to impose fees for doing the work on your behalf and they will deduct this from the refund) so you also need to calculate this in with the refund amount

bradders1983

Looks like he has been docked more than €50 given the improvement in the euro to pound rate since early Feb.

Rudeasheck

hi everyone, i have now seen that the 50 euro fee would apply; its also true that this doesn't quite line up with what I was actually refunded. I make the difference to now be about £15- that sort of money i'm happy to let go for the sake of saving some time, lol.

thanks!

coey

Don't give in.....Just received final £87.50 refund from my May booking with STS Holidays [ Snowdonia Tourist Services ]
Total refund of just under £700. Took some time , received £600 plus in a couple of stages via negotiation and threats of either chargeback or small claims court action. Final £87.50 paid into my account via a charge back claim on my credit card.

jcolejml

Hi all (first post!)
I have booked 3 nights away in Devon with my family this week. We have been informed that due to new Coronavirus cleaning regime we can only get into the self-catering property at 8pm and must vacate by 9am. It was advertised as 2pm check-in and 10am check-out. 
Not really worried about the check-out but the check-in is a hassle because:
a) my children (aged 7 & 9) are usually getting into bed by that time and we'll just be unpacking; and
b) we'll need to eat out which wasn't the purpose of renting a self-catering cottage.
Is it unreasonable to ask for a discount/compensation because paying for 3 nights is only really giving us 2 usable days to enjoy the trip? Interested in your thoughts...

eskbanker

jcolejml said:

Hi all (first post!)
I have booked 3 nights away in Devon with my family this week. We have been informed that due to new Coronavirus cleaning regime we can only get into the self-catering property at 8pm and must vacate by 9am. It was advertised as 2pm check-in and 10am check-out. 
Not really worried about the check-out but the check-in is a hassle because:
a) my children (aged 7 & 9) are usually getting into bed by that time and we'll just be unpacking; and
b) we'll need to eat out which wasn't the purpose of renting a self-catering cottage.
Is it unreasonable to ask for a discount/compensation because paying for 3 nights is only really giving us 2 usable days to enjoy the trip? Interested in your thoughts...

Nothing to stop you asking for a goodwill gesture but it's unlikely to be any sort of legal entitlement - this subject was aired in another thread a couple of months ago so chances are you'll get similar replies to those expressed here (brace yourself!): https://forums.moneysavingexpert.com/discussion/6185362/unreasonable-changes-to-check-in-out-times/p1

Thrugelmir

jcolejml said:

Is it unreasonable to ask for a discount/compensation because paying for 3 nights is only really giving us 2 usable days to enjoy the trip? Interested in your thoughts...

Would you prefer that the property owner cut corners and didn't follow what has been recommended practice for some months. To protect their guests from potential exposure to Covid.  

tweak14

We booked New York on the December 2019 (before COVID) to travel 24 October until 31th October 2020. This was booked with TUI who offered the holiday through JetSet. The holiday had a condition that the hotel was non-refundable, however due to the pandemic that we can't travel due to UK and USA restrictions the holiday was cancelled. We were advised not to pay the remaining balance and to wait for it to be cancelled and when it was, we lost £630 of our deposit due to the hotel charging 2 nights amount for the cancellation. I got in touch with the hotel who said they only charged 1 nights amount for the cancellation so TUI and Jetset eventually refunded another £260 after me stating that I had been lied to by Jetset and should have only been charged 1 night. So overall, don't book a holiday with a third party Jetset through TUI, and the fact that Jetset clearly lied to us that we were charged 2 nights penalty as opposed to 1 night. How can they be allowed to do this?