Disabilty discrimination from Bank of Scotland

LABMAN

50Twuncle said:

LABMAN said:

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

In a wheelchair !
I shouldn't have to do this ..
Should I ?

Yes, I see people out and about going about their business in wheelchairs and mobility vehicles every day. You can get to the bank....you chose not to.

50Twuncle

LABMAN said:

50Twuncle said:

LABMAN said:

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

In a wheelchair !
I shouldn't have to do this ..
Should I ?

Yes, I see people out and about going about their business in wheelchairs and mobility vehicles every day. You can get to the bank....you chose not to.

That is incorrect
You have absolutely no idea as to my problems and disabilities
Lloyds bank is 20 miles away to start with....

50Twuncle

LABMAN said:

50Twuncle said:

LABMAN said:

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

In a wheelchair !
I shouldn't have to do this ..
Should I ?

Yes, I see people out and about going about their business in wheelchairs and mobility vehicles every day. You can get to the bank....you chose not to.

That is incorrect
You have absolutely no idea as to my problems and disabilities
Lloyds bank is 20 miles away to start with....

WeAreGhosts

you can get advice from the Equality and Human Rights Commission
https://www.equalityhumanrights.com/en/contact-us

born_again

50Twuncle
But you are not complaining.
People abuse the complaints email address. So some banks make a policy decision that if not a complaint it is deleted or sent to the team that deals with the situation.
While I feel you have a issue, no matter what you do have to do something to help yourself. Clearly you can get out and about. Is there no one that can assist getting you to a branch? Or a support worker that can help you.

>>Textphone and web chat If you have a Textphone, you can call us on any of our phone numbers using the Text Relay Service. This allows you to type your conversation – simply dial 18001 and then the standard telephone number. Web chat is being introduced across a number of our websites. Where available the web chat tool can be accessed through auto-triggered web chat requests or pop-ups. <<
If you do not have this system I suggest you look at getting it sorted. I have spoken to people using this and it will get things sorted.

KatrinaWaves

Interesting that this is the same poster who was vehemently complaining that the BBC was showing programmes with signing for the deaf which spoilt it for him. One rule for one... one for the other I suppose.
One only needs to look at some of the very long threads on the benefits boards to see that sometimes you simply cannot help those who will not help themselves.

50Twuncle

LABMAN said:

50Twuncle said:

LABMAN said:

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

In a wheelchair !
I shouldn't have to do this ..
Should I ?

Yes, I see people out and about going about their business in wheelchairs and mobility vehicles every day. You can get to the bank....you chose not to.

This is supposed to be an on-line managed account

NOT a 40 mile round trip managed account

born_again

>>This is supposed to be an on-line managed account

NOT a 40 mile round trip managed account<<

Can say that about any bank account these days.

If you want your issue resolving then, you are going to have to help yourself. 
You can't sit there claiming the disability card all the time.
I have no idea of just what your disability is, but it appears from other posters that you have posted before about what you have,

As has been said BOS offer various options that can sort your problem. You just need to use the correct ones. Email is insecure and anyone can pose as a customer. Social media again is insecure and then requires to go to direct message. But if your account has been locked due to to many incorrect attempts to login. Then most banks policies is you need to prove your identity to unlock it.
That maybe via a branch visit & ID, or sending ID in to them.

LABMAN

50Twuncle said:

LABMAN said:

50Twuncle said:

LABMAN said:

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

In a wheelchair !
I shouldn't have to do this ..
Should I ?

Yes, I see people out and about going about their business in wheelchairs and mobility vehicles every day. You can get to the bank....you chose not to.

This is supposed to be an on-line managed account

NOT a 40 mile round trip managed account

My bank account is online too but occasionally a branch visit is required for one reason or another.

poppy12345

This thread has 49 replies over the space of 3 days. In that time you could have put your mobility scooter in your car and drove to the bank and then it's job done. Sometimes a visit to the bank is needed. If you're not in bed 24/7 because of a health condition then i don't see what the problem is. You always seem to make things more complicated that they really need to be...