Disabilty discrimination from Bank of Scotland

50Twuncle

I have a serious complaint about the BOS - They do not have any way that a non-speaking customer can contact them  !

They have NO live chat - on non business accounts

They have NO customer support email

They only have a  phone number

They do claim to have a TXT number - but I have txt them several times over the last week - no response

"We want to help you in any way we can. If you have a hearing or speech impairment you can use Typetalk whenever you contact us, or you can use Textphone on {0800 389 1286}"

AVOID BANK OF SCOTLAND !

mrcol1000

Make a complaint (which you can do non verbally). You can use online form or if you select other ways to complain there is an e-mail address. I am sure they will be able to sort something out. 

https://www.bankofscotland.co.uk/contactus/complain.html

mrcol1000

Also......

https://www.bankofscotland.co.uk/banking-with-us/assistance-for-everyone/deaf-hearing-impairment.html

Hasbeen

You could always write to them? Explain your situation/problem. Or go to nearest branch and write down what you want?
https://www.bankofscotland.co.uk/contactus.html

Write to us

You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.

50Twuncle

mrcol1000 said:

Also......

https://www.bankofscotland.co.uk/banking-with-us/assistance-for-everyone/deaf-hearing-impairment.html

Theres NO web chat any longer with private accounts!

50Twuncle

Hasbeen said:

You could always write to them?
https://www.bankofscotland.co.uk/contactus.html

Write to us

You can write to us at the following address: Bank of Scotland, PO Box 23581, Edinburgh, EH1 1WH. For security reasons we cannot respond to any queries about Internet Banking by post. If you need help with Internet Banking, our Internet Banking Help section aims to answer your questions. Please call us on 0345 602 0000 if you have an account specific enquiry.

Whats the point of writing to them - if you are not able to discuss any queries about internet banking by post  ?

Hasbeen

Or go to nearest branch and write down what you want?

50Twuncle

Hasbeen said:

Or go to nearest branch and write down what you want?

What - Glasgow ?

I live around 500 miles away from the nearest branch of BOS !

I chose BOS because they used to offer 5% interest on current accounts - no longer

I am trying to close the account down and put the proceeds in another bank !

Hasbeen

Ah a little bit info at a time? Then simply switch to an other bank or open a new account with an other bank and transfer your money.

If you have a lloyds branch near you go in and ask them to call on your behalf. Have done this in the past.

50Twuncle

Hasbeen said:

Ah a little bit info at a time? Then simply switch to an other bank or open a new account with an other bank and transfer your money.

I already have another bank account - Nationwide - but cannot even log on to my BOS account - that is the problem - I have been locked out !

Besides - You cannot "MOVE" money from one bank to another - without having access to the first one !

I was using BOS current account as a easy access savings account

BOS appear to be totally ignorant of equal opps rules/laws - how do they get away without providing access to disabled people ?

Nationwide have on-line chat facilities as well as email - BOS has neither

jim1999

50Twuncle said:

Hasbeen said:

Ah a little bit info at a time? Then simply switch to an other bank or open a new account with an other bank and transfer your money.

Besides - You cannot "MOVE" money from one bank to another - without having access to the first one !

You can, that is what CASS does.