Disabilty discrimination from Bank of Scotland

50Twuncle

Hasbeen said:

born_again said:

Use social media. 
They will then be able to help you.
But as someone else said use the CASS as all you need are your account details and debit card no. And maybe think that a bank with a branch near you will be a help.
Mny things can not be done via internet banking and rely on speaking to people. Some banks use the text to speak or a 3rd party co who you type to and they talk to the bank.

As Born again states, the bank you are switching will also need your debit card number for an online switch if you decide to do that. Some banks are offering cash incentives etc at the moment if you switch to them.

I don't need a card - just a balance transfer to my Nationwide flex account !

Hasbeen

50Twuncle said:

Hasbeen said:

born_again said:

Use social media. 
They will then be able to help you.
But as someone else said use the CASS as all you need are your account details and debit card no. And maybe think that a bank with a branch near you will be a help.
Mny things can not be done via internet banking and rely on speaking to people. Some banks use the text to speak or a 3rd party co who you type to and they talk to the bank.

As Born again states, the bank you are switching will also need your debit card number for an online switch if you decide to do that. Some banks are offering cash incentives etc at the moment if you switch to them.

I don't need a card - just a balance transfer to my Nationwide flex account !

You do not have a BOS debit card for your BOS account. If not? You should not need it to switch.

[Deleted User]

50Twuncle said:

venison said:

OP don't you have a BOS cheque book? if not ask for one (in writing) then write a cheaque and deposit in your nationwide account...simples

I do not have a cheque book on my BOS account
is it a current account? if so you can request one 

50Twuncle

venison said:

50Twuncle said:

venison said:

OP don't you have a BOS cheque book? if not ask for one (in writing) then write a cheaque and deposit in your nationwide account...simples

I do not have a cheque book on my BOS account
is it a current account? if so you can request one

I just want to close the BOS account

50Twuncle

Hasbeen said:

50Twuncle said:

Hasbeen said:

born_again said:

Use social media. 
They will then be able to help you.
But as someone else said use the CASS as all you need are your account details and debit card no. And maybe think that a bank with a branch near you will be a help.
Mny things can not be done via internet banking and rely on speaking to people. Some banks use the text to speak or a 3rd party co who you type to and they talk to the bank.

As Born again states, the bank you are switching will also need your debit card number for an online switch if you decide to do that. Some banks are offering cash incentives etc at the moment if you switch to them.

I don't need a card - just a balance transfer to my Nationwide flex account !

You do not have a BOS debit card for your BOS account. If not? You should not need it to switch.

I do have a BOS debit card, I do not have a cheque book - and I already have a Nationwide debit card & cheque book !

I just want the money transferred into my Nationwide account

Hasbeen

50Twuncle said:

Hasbeen said:

50Twuncle said:

Hasbeen said:

born_again said:

Use social media. 
They will then be able to help you.
But as someone else said use the CASS as all you need are your account details and debit card no. And maybe think that a bank with a branch near you will be a help.
Mny things can not be done via internet banking and rely on speaking to people. Some banks use the text to speak or a 3rd party co who you type to and they talk to the bank.

As Born again states, the bank you are switching will also need your debit card number for an online switch if you decide to do that. Some banks are offering cash incentives etc at the moment if you switch to them.

I don't need a card - just a balance transfer to my Nationwide flex account !

You do not have a BOS debit card for your BOS account. If not? You should not need it to switch.

I do have a BOS debit card, I do not have a cheque book - and I already have a Nationwide debit card & cheque book !

I just want the money transferred into my Nationwide account

You, by your own fault/admission have locked yourself out of your account.
1/ You want to close the account?
2/ You want the money out.?
Do you have a branch of Lloyds near you? I have used Lloyds before to fix BOS problems. 
What has been suggested by posters, is if possible use the switch service to close your account 1.
To move your money out 2.
Switch to a new account that will give you cash /incentive and then move your money to any where you like. "nationwide"?
Some bank details here: https://www.moneysavingexpert.com/banking/compare-best-bank-accounts/
It's not really that difficult!

born_again

50Twuncle said:

So to use CASS  - I just need to ask Nationwide to transfer my present BOS account to them - and they will do all of the donkey work ?

Because believe it or not - despite emailing BOS on OnlineComplaints@bankofscotland.co.uk (an address found on BOS website) and also repeatedly tweeting then - they STILL will not even respond to me !

I mean - what is wrong with this bank ?

Just what information are you giving them?
We get emails from customers that have no information that allows you to work out who they are. They just expect that you know who they are from the email address/name. Its amazing the number of times you go back and say we do not know who you are and as email is a insecure method. No instructions can be taken. Unless they provide something that allows you to get their details. Then there is no way to contact them.
So via twitter I would expect them to direct message you back. (not sure how these show on twitter)
Via email give them you post code & full name.

LABMAN

BOS is not the problem I suspect.

poppy12345

LABMAN said:

BOS is not the problem I suspect.

I will agree with this...

50Twuncle

When I contacted BOS using the email address OnlineComplaints@bankofscotland.co.uk - I did give them my account number, sort code, full name and address - but still no response

When I tweeted them (still unresonded to ...) - it was just a general question on what email address to use !

I have asked Nationwide to transfer my funds using CASS 

So BOS IS the problem - not myself - I have followed the "rules" to the letter