Disabilty discrimination from Bank of Scotland

Hasbeen

50Twuncle said:

When I contacted BOS using the email address OnlineComplaints@bankofscotland.co.uk - I did give them my account number, sort code, full name and address - but still no response

When I tweeted them (still unresonded to ...) - it was just a general question on what email address to use !

I have asked Nationwide to transfer my funds using CASS 

So BOS IS the problem - not myself - I have followed the "rules" to the letter

Good that you have a solution. Also that you are in a financial position that the £175 cash switching offers are not required.

50Twuncle

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

50Twuncle

Hasbeen said:I have 

50Twuncle said:

When I contacted BOS using the email address OnlineComplaints@bankofscotland.co.uk - I did give them my account number, sort code, full name and address - but still no response

When I tweeted them (still unresonded to ...) - it was just a general question on what email address to use !

I have asked Nationwide to transfer my funds using CASS 

So BOS IS the problem - not myself - I have followed the "rules" to the letter

Good that you have a solution. Also that you are in a financial position that the £175 cash switching offers are not required.

I don't pay any funds regularly into the account - just use it as an easy access account
So do not meet the criteria to get free cash back 

Hasbeen

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

50Twuncle

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

Hasbeen

All relevant  information regarding switching is all in the link I previously posted?

born_again

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

50Twuncle

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

LABMAN

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

50Twuncle

LABMAN said:

50Twuncle said:

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

born_again said:

50Twuncle said:

Hasbeen said:

50Twuncle said:

"Unfortunately the only way to send funds from this bank account to your Nationwide account is by doing this directly from them. As you have explained that your Bank of Scotland account is blocked, the only way this can be resolved is for you to get in contact with them directly, unfortunately there is nothing Nationwide can do on this matter."

I thought that CASS got round this problem ?

Perhaps because you did not open a new bank account to iniate CASS. You seem to have asked your existing bank Nationwide to transfer funds? As there appears to be no Lloyd's bank branches near you ? Is there any Halifax ones that you can personally visit?

Right - so CASS only works on new accounts - not transfers ?

No. You can switch into a already open account.

But just what sort of account do you have with BOS. We are taking it that it is a current account. Savings accounts can not be switched.
I wonder if due to you blocking internet access that it has put a block on your account. Can be done as a security measure if wrong details are used too many times. They think it's a fraudster trying it on.

Sadly the danger of using the complaints email for other things may see it either being deleted as not a complaint, or passed to the team that deal with the issue who will most likely try to call you. 

Do you not have a trusted 3rd party that can call them while you are there and get you through security. Other than that it is going to a branch. Which they may still require to prove identity.

It's a current account

No I don't - and live some 500 miles from the nearest BOS branch - I also struggle to walk to the front door - so cannot make it to my local Halifax / Lkiyds branch !!

So they ignore complaints emails ?

What about RESOLVER (I used resolver on Friday) ?

You appear to manage to get to your hospital visits every week and park using your blue badge...do the same and go to a Halifax/Lloyds bank.

In a wheelchair !
I shouldn't have to do this ..
Should I ?