Eon smart meters IHD constantly restarting with lost connection?

Highland76

Gerry1 said:

Highland76 said:So you admit you’re scaremongering.

No, I don't admit to 'scaremongering': once again you are lying by attributing to me things that I haven't said.

I'm simply highlighting the FACTS contained within the SMETS2 specification.

The "FACTS" which you constantly mention have not been experienced by any UK smart meter user. So why the need to remind every man & his dog every 2 minutes? We get that you don't like smart meters, there's nothing wrong with that. However hijacking nearly every smart meter thread with your "FACTS" is getting rather tiresome. Just give it a rest please. Thank you.

[Deleted User]

Gerry1 said:

johnthecyclist said:

surely the point of a smart meter is to monitor your usage and keep your bills down.

No.

Smart meters can't keep your bills down, only you can do that by using less.  

Sorry to break into a private argument but I cannot let the above statement stand without a challenge. I agree that a meter is a meter: it just records usage whether it is smart or not. A smart meter will not in itself save you any money.

That said, having a smart meter allows a consumer to access tariffs that are not available to non-smart meter homes. At present, I am on an electricity tariff with a DSC of 21p/day and an average kWh price of 7.5p for the past 4 months, and a gas tariff with a DSC of 15.09p/day and a unit price of 1.89p/kWh. My property does not have solar PV or a battery and, yes, we are on an electricity T-o-U tariff that can charge up to 35p/kWh; however, with some thought/planning the high charge period can be avoided. Indeed, over the past 2 weekends, I have actually been paid to use electricity and it looks as if it is going to be very cheap again overnight to tonight (0.23p/kWh from 10.30pm onwards).

badmemory

Dolor said

and it looks as if it is going to be very cheap again overnight to tonight (0.23p/kWh from 10.30pm onwards).

But mine is cheaper than that for all 24 hours - definitely no smart meter!

brewerdave

badmemory said:

Dolor said

and it looks as if it is going to be very cheap again overnight to tonight (0.23p/kWh from 10.30pm onwards).

But mine is cheaper than that for all 24 hours - definitely no smart meter!

Are you paying less than 7.5p/kwh for leccy and 1.89p/kwh for gas ?? Love to know who with!

MWT

brewerdave said:

badmemory said:

Dolor said

and it looks as if it is going to be very cheap again overnight to tonight (0.23p/kWh from 10.30pm onwards).

But mine is cheaper than that for all 24 hours - definitely no smart meter!

Are you paying less than 7.5p/kwh for leccy and 1.89p/kwh for gas ?? Love to know who with!

Me too... not found anything to beat Octopus so far...

shaunhodges

I have exactly the same problem today. 

Just decided to fail to communicate with gas and electric metres 

Jaroszlav

I have got the same problem as the author of the first post, and is started on the 10th of Feb. The info the meter is still accessible is bollock - the E.ON cannot read the meters and to get my last bill I needed to do I manually. This COVID thing is a useful excuse for majority to do nothing. It tooks me 2 months just to get in touch with somebody in the call center because it was not working. I cannot understand how such a simple think which can be sorted remotely is not being dealt with for such a long time. I wonder how this useless services who might never contact infected person is being self-isolating and not doing they table based or email based job despite the fact I and thousand people everyday going to work in hospitals where we are facing the COVID on the daily basis. 

axxond

I've also started getting the restart loop and the 'waiting for current data' problem on the IHD. It was working fine until last night (27th April) and now it doesn't appear to have any connection. I have tried restarting it numerous times and have put it next to the electric meter but no luck. Anyone managed to get theirs working?

Edit: Checked the meter and all the lights seem to be lighting up except the 'mesh' light. Not sure if that means anything?

pinkduckuk

My Chameleon IHD3 Type 1 from Bulb Energy (transferring to Yorkshire Energy currently) also started doing the restart loop as of the 27th April (showing 01:20 on clock at the time I power cycled it). It seems to crash when it receives the broadcast from the HAN with the smart meter data. Powering it completely down (including emergency reserve) then back up after a few minutes doesn't help. Read from somewhere that IHD checks for updates every 10 days, so ignore it for now and leave it on overnight on Thu 7th May, though given their head office is shut don't hold out too much hope. In England and Wales it's normal for the Mesh light to not be lit on the smart meter itself.

MiniFlyer

I have had the same issue since 23rd April i.e  the restart loop and the 'waiting for current data' problem on the IHD.
But I have learnt a few things and appear to have fixed it.

Firstly I noticed if left on and the IHD could not obtain a signal, it will reboot every few mins. However every now and again it would appear to get a signal (signal in top left corner) albeit very low (1 bar), it wouldn't reboot, and it should just display 'trying to connect'. I believe it wasn't connecting to my smart meters and was trying to talk to my neighbours smart meter.

So I then went on my EDF account and found that since the IHD was disconnected, EDF was no longer receiving readings from the smart meters. This made me believe the issue was with the smart meter themselves.
So using the EDF account function I changed the preferences to obtain meter readings from 'half hourly' to 'daily'. In the hope EDF sending a signal to the smart meters, it may kick start them into sending data.
 Then the next day I saw the IHD has sprung back into life and is working fine!.
I've now restored the EDF preferences to 'half hourly' and we will see how it goes.