Eon smart meters IHD constantly restarting with lost connection?

Former_E.ON_Company_Representative:_Malc

zebie said:

E.ON_Company_Representative:_Malc said:

zebie said:

Monsoon9 said:

Mine is doing exactly the same. I just called and was told this is a nationwide problem, not a problem with the display or the meter itself, but with the signalling. The guy said he'd add me to a spreadsheet to record I have this problem, but there's nothing he can do because it's to do with the telcoms firm that supplies the signal. He advised to keep the display on as eventually there should be a fix and the display will activate again. He confirmed all data is still being recorded and they have access to it.

So your is constantly restarting too? Hopefully it will get fixed soon 

Will do zebie. I've popped this thread in my diary and will post once it's been confirmed the issue is fixed.

Thanks again for your understanding zebie and have a good weekend.

Malc

Quick update after remembering today is the day of the month when the meter normally sends readings to you, I checked online and indeed they had been sent, then I thought I'd check if the IHD was still restarting and to my delight it seems to be working again, hopefully it will stay that way. Maybe it has something to do with that today is the day the readings are sent or maybe its just a continence:)

Many thanks for the update zebie. It's good the IHD is now working as it should.

Malc

rojanu

My eon energy monitor is going through the same problem keeps rebooting and showing "Waiting for current data"

Former_E.ON_Company_Representative:_Malc

rojanu said:

My eon energy monitor is going through the same problem keeps rebooting and showing "Waiting for current data"

Hello rojanu and welcome to the Forums.

I'm sorry you're seeing the same as zebie with the 'waiting for current data' issue on your In Home Display (IHD).

There's been little change since I posted on 14 February 20 above. Work to sort this has been temporarily stopped as we divert resources due to the Coronavirus pandemic. As the crisis deepens and our staff levels continue to fall, we're concentrating on emergencies, helping our vulnerable customers and making sure energy supplies are protected. Once we come out of the other side, we'll return to issues like the one with the IHD.

As I mentioned to zebie, whilst annoying, this issue won't affect the ability of the meters to automatically send us readings so your bills can be kept accurate.

Many thanks for your patience rojanu and stay safe.

Malc

rose1692

my IHD is also constantly restarting and saying waiting for current data, it’s been like it for weeks I tried phoning but didn’t get a lot of help I was told it updates every 10 days but if it has it’s not fixed the problem 

matelodave

rose1692 said:

my IHD is also constantly restarting and saying waiting for current data, it’s been like it for weeks I tried phoning but didn’t get a lot of help I was told it updates every 10 days but if it has it’s not fixed the problem 

Sid you not read the comment from Eon above - they really do have more important stuff to worry about than whether in home displays are working. So the last thing they need is someone phoning up because their IHD isn't working

If you want to know check you consumption then read the meter and go on line to your account and ensure that the meter readings are being recorded .

E.ON_Company_Representative:_Helena

rose1692 said:

my IHD is also constantly restarting and saying waiting for current data, it’s been like it for weeks I tried phoning but didn’t get a lot of help I was told it updates every 10 days but if it has it’s not fixed the problem 

Morning rose1692

As Malc has said, work on this has stopped for the time being due to the current situation. We do ask for customers not to call at this time, as we must keep the lines free for our most vulnerable customers or customers with a threat to their supply. 

The readings will still be sent to us, so don't worry about that and you can track your usage on your online account for now.

Thank you matelodave

Helena

rose1692

matelodave said:

rose1692 said:

my IHD is also constantly restarting and saying waiting for current data, it’s been like it for weeks I tried phoning but didn’t get a lot of help I was told it updates every 10 days but if it has it’s not fixed the problem 

Sid you not read the comment from Eon above - they really do have more important stuff to worry about than whether in home displays are working. So the last thing they need is someone phoning up because their IHD isn't working

If you want to know check you consumption then read the meter and go on line to your account and ensure that the meter readings are being recorded .

I haven’t phoned since February so I don’t think that was a problem at that time I was just merely commenting that mine was still not working, and yes as you said it I “Sid” read the message above and no I didn’t phone them since we have had the Coronavirus 

Marcopixie

Hi Im just tagging on this same problem... My IHD only just been installed on the  18 Feb.. and we had a local power cut  two days ago.. Ever since the IHD is now sitting there with a flashing WIFI signal in the top left corner.. and says "waiting for current data" and cycling through various screens...showing  IHD  and GUID references...etc 
When installed the guy didnt use any local WIFI network , and I assumed we connect to the smart meter via Zigbee network , and the actual meter is in a box on the outside the stone buildingin road.
Reading above it seems it being dubbed  as  an existing "network" problem..(i.e before my power cut..?)  and hopefully my meter is actually being read...
I havent quite worked out how the read the smart meter itself yet. but when I log on to my EON account online, the meter change to smart hasnt even been recorded yet and so Ive no idea whether the meter readings  on  GPRS network is connected.
Surely as I must be on local Zigbee link from IHD to Smart meter.(as no one asked for a WIFI network, and I run three different SSID's here. as well as other Zigbee links too)  it sounds to me like the Smart meter to IHD link needs to be reset or reprogrammed.again..  (It happens  to my other Zigbee links here occasionally and needs to reset to pick up link again)
Is there not any form of manual or reset code (that the installer must have used..?), that I can find out /use to remake the local connection again... Im sure there must be a button press sequence on the meter and IHD that sets up thezigbee link btween the two?     Cant be anything to do with the remote Network Operator....Why the secrecy./misinformation.
Ive waited several years to get this Smart meter finally installed, and it lasts just a few days...Itsalready  been useful to show where my loads are and as Im paying EON  £3400 per annum on average now, and I would like to how I can save on this... 

More worrying is that we have quite a few power outages here, being a semi rural  all electric site with heat pump , which doesn't bode well if we lose the Smart meter link each time... Come on EON .. sort this out please. 

Gerry1

Marcopixie said:

I havent quite worked out how the read the smart meter itself yet

Smart People have Dumb Meters !

johnthecyclist

I'm having exactly the same problem over the last few days. Constant searching for the data connection and rebooting. It's all well and good saying that the data is being sent for correct billing but surely the point of a smart meter is to monitor your usage and keep your bills down. So much for 'Smart Meters' more like 'Dumb Meters'!