Welcome to the new Forum!

WaywardDriver

danlightbulb said:

Im seeing a load of on screen formatting issues. Text overlapping other text. Boxes in the wrong position on screen. Images not showing correctly. The complete text of someone's post not showing.

Here is a screen capture of what I'm seeing on almost every screen.

[img]https://i.imgur.com/dEDmQbN.png[/img]

How can you get a forum implementation so wrong?

Possibly due to outdated browser which doesn't render the styles correctly. If on Windows and using Internet Explorer then change to Edge or Firefox or Chrome.

kpwll

Misslayed said:

EverDecreasingCircles said:

PLEASE PLEASE PLEASE can we have a button in the comps part that we can click on, without having to visit the post, to show we've already seen it or entered? That was so useful on the old site.

It's on its way, but it takes time, lots of clever folk very busy adapting this new platform to meet MSEs needs, but it's not just switches to flick, all kinds of wizardry is needed!

How about the users/posters/forumites needs? Surely they are the ones that this site is set up for. Ignore your consumers' needs and you lose them.

PS, I know it's not your fault

fun4everyone

Misslayed said:

It's on its way, but it takes time, lots of clever folk very busy adapting this new platform to meet MSEs needs, but it's not just switches to flick, all kinds of wizardry is needed!

Hi Misslayed.  Thank you for providing an update that something is on its way.  Is there any chance the OP in the snagging thread willl be updated? and will be be getting the thanks button back in discussion time?  I find everything about the new platform perfectly useable/fixable but removing the thanks button in DT is a poor policy change that was not announced and has not been commented on.

[Deleted User]

Hi. I hope I'm asking these in the correct place. 

I seem to remember that on the old forum front page it said how many members there were, birthdays etc. Any prospect of that coming back?

Also, can anyone remember how many members there were on the last day of the old forum, and how many there are today?

WR

robfalconer

I have tried to post a link, but I have been told I have to be around a little longer before I can post links.  I have been on this site for many years, but I had to create a new ID because MSE would not let me use my old one and would not send me a new password.  So I can't post links.

I don't think I will be staying on this site much longer, as the other competition portals now seem a lot more attractive.

joansgirl

robfalconer said:

I have tried to post a link, but I have been told I have to be around a little longer before I can post links.  I have been on this site for many years, but I had to create a new ID because MSE would not let me use my old one and would not send me a new password.  So I can't post links.

I don't think I will be staying on this site much longer, as the other competition portals now seem a lot more attractive.

You're not with BT are you? A few people had issues receiving the activation email because they were blocked by BT. We had to add the address the activation email was coming from to a whitelist and then ask again for the activation email to be sent.

For anybody that's having this issue with BT the blacklisted email address MSE are using is....forum.noreply @moneysavingexpert.com.....this needs to be added to your whitelist which is found in your email account...settings...more settings....on the left from the list "filters".... then you can add that address to the whitelist and ask to have the activation email re-sent.

[Deleted User]

Misslayed said:

EverDecreasingCircles said:

PLEASE PLEASE PLEASE can we have a button in the comps part that we can click on, without having to visit the post, to show we've already seen it or entered? That was so useful on the old site.

It's on its way, but it takes time, lots of clever folk very busy adapting this new platform to meet MSEs needs, but it's not just switches to flick, all kinds of wizardry is needed!

Hi Misslayed...as you have the inside track on what is happening,  are the other ideas/concerns raised by members being addressed as well?  There appears to be a fair bit of discontent.  As an example, the colour scheme has taken a bit of a pasting over the needs of those with various degrees of visual impairment. 

When the Council I used to work for was changing a lot of its written/on line communictions, it consulteed with local reps of disability organisations over things like colour, font style, font size, paragraph spacing, centre/left line justifucation and line breaks etc.  Do you know if MSE Towers did anything similar?

On the various other issues raised, like a thanks button on DT, numbering of posts, being unable to tell if other members are on line, etc, of course at the end of the day it's up to the folk at MSE to take the final decision, but there doesn't appear to be much of an effort to communicate reasons to members.  

My views are probably a bit similar to Kpwll's above.  Ignoring suggestions, let alone ignoring concerns or complaints, tends not to go down well; telling people what they ought to want  is even worse, especially if they have been accustomed to what might be called a higher level of service than they feel they are getting now.

(See? Helpful and constructive as always!  )

WR

Misslayed

@Wild_Rover
https://forums.moneysavingexpert.com/discussion/6100014/new-forum-snagging#latest

bazwaldo

Misslayed said:

  I volunteer to help get your forum questions answered and keep the forum running smoothly.

HI there Misslayed, could you please help me get my question answered.

A lot of my important private messages have disappeared from my inbox.

They were there at forum migration along with every other private messages i have had and deleted.

Then when 'the fix' happened to resolve the reappearing old PM's, a lot of my current PM's went with them.

 I need them back asap, how can this be resolved please.

Misslayed

@bazwaldo. Sorry, can't help with that, you'll need to email the forum team 

forumteam@moneysavingexpert.com

They are all VERY busy at the moment, and prioritising tasks, they WILL get back to you, but it may not be immediately.