Vodafone broadband - good, bad?

DerekC2002

I can only submit my own experiences of a year with Vodafone fibre broadband.
Previously - 2 years with EE and one with Sky. my connection was 100% stable and connected at 34Mb
within two months of moving to Vodafone, same house, same connection on the wall, I thought my connection seemed slow, I checked and it was synced at 22.3Mbs.
I tried restarting the router hoping to prompt it to negotiate and get a better connection (uploads were at 5.7)
No joy. I got in touch with Vodafone's customer support, basically a chat line over the web which, when we went through a series of restarts meant the chat connection disappeared each time...
over an hour later and still a poor connection. I suggested that as everything else was ok then surely this points to the router? no no they said and we did the same again. An afternoon of my life wasted.

They got to the point of saying that their guarantee was for a minimum of 22.1 so they could offer no further improvement.

I put up with it for a day or two and, bracing myself, tried again. Same result.

Over a period of 6 months I went through the same process another twice. all to no avail. then suddenly I noticed that the connection seemed quicker! 34.4! hooray. next day it was 26.7.

trouble is, this now came with the router dropping the connection frequently, during the day and nightime ( I have backups set for 2am) so they were being affected now.

I've given up, I'm locked into an 18 month contract that ends on April 1st 2019 (a sign).

That will be the day that I find another service provider!

Just be cautious, Vodafone's customer service is very polite but innefective in my experience.
The price is only a bargain if it's the same product as what you're used to. Mine certainly is far from it.

gardner1

Been with them 6 months so far superfast 1 and speed has never dropped below 35 Mbps,was with sky before and had loads of hassle
Just hoping they have a promotion on so i can upgrade to superfast 2 cheaply or for free

anotheruser

Had a letter from Virgin saying my Broadband was going up by £3 a month... less than 3 months after having a new deal.

I have to phone them at least three times a year about this same thing, and nearly every time, they will reduce the cost back. I wonder how many people just pay and accept.

Tired of all the phone calls so may give this Vodafone deal a go.

However, it tells me it'll be £60 for an engineer visit. That more or less wipes out the £75 card.

In that case, TakTalk seem attractive with no setup costs that I could see and £50 topcashback.

john-306

anotheruser wrote: »

Had a letter from Virgin saying my Broadband was going up by £3 a month... less than 3 months after having a new deal.

I have to phone them at least three times a year about this same thing, and nearly every time, they will reduce the cost back. I wonder how many people just pay and accept.

Tired of all the phone calls so may give this Vodafone deal a go.

However, it tells me it'll be £60 for an engineer visit. That more or less wipes out the £75 card.

In that case, TakTalk seem attractive with no setup costs that I could see and £50 topcashback.

What's that about an engineer visit at £60 for?
I need to sort something out this weekend, only really 2 choices, Vodafone or talk talk, and reading about talk talk I think I'll pass.

Pikeyp

It's a standard charge for a BT / Openreach engineer visit apparently, I've just moved to Vodafone from Virgin and had to have the phone line re-connected. I did try haggling with the Vodafone girl , but no dice sadly ...

Been pretty good so far , slower than Virgin of course (down from 100 to 76 (ish ..) , but at least I'm not disconnecting multiple times a day (glad to see the back of that damn Superhub 3 ..) ... I'm happy so far!

dibatyjo

I have signed up to Vodaphone deal but how do I claim the £75 Amazon voucher?

Spir4

Hi guys,

You might remember my previous thread about issues I had with my Vodafone Broadband. They have been resolved, but I have something new. Every day, for the last month, between 6pm and midnight, my internet speed drops to 2mbit/s. Impossible to stream with this. I've been in contact with Vodafone multiple times, and they've sent out multiple technicians. Almost every piece of hardware has been changed, but since it's consistently every day between those hours I highly doubt it's a hardware issue (the rest of the day my internet speed is 65mbit/s or more).
Is it maybe a heavy user being active on a daily basis between those hours?

What do you think? Could changing to another provider help?

Thanks!

JJ_Egan

Probable REIN problem or SUNSHINE problem .
Will require extensive BT OR work to try to trace .
Apart from changing to VM the BT OR cable will still supply you .

Spir4

JJ_Egan wrote: »

Probable REIN problem or SUNSHINE problem .
Will require extensive BT OR work to try to trace .
Apart from changing to VM the BT OR cable will still supply you .

Didn't understand a single word from your post, sorry

JJ_Egan

Line problems on the BT line

Two problems once called REIN the more common one may be caused by something like a flashing Neon sign .


may take BT Open Reach a long time to trace or they may never find.


Other ISPs apart from Virgin Media use the very same BT Infrastucture .