Vodafone broadband - good, bad?

Xenon

Xenon wrote: »

I just took up the 76mb £24 pm package (new customer) moving from Sky.

I got the cheaper price through MoneySupermarket.

So i hope everything goes smoothly - we shall see

For a update i have had Vodafone fibre for several months now - it's been pretty good...no problems at all.

chris73

I wouldn't recommend Vodafone Fibre to anybody, i'm on their Superfast 2 package, largely as I got 50 - 60mbps routinely from every other provider who i've been with, I also use my own Router and these tests were all carried out on a PC using a wired Ethernet connection.

These are few speed test results, from random Evenings







Keep in mind that this is their Superfast Fibre Package, on a line / hardware which gave 50mbps+ reliably and consistently from every other Fibre provider i've used.

Recently there have been a lot of other similar complaints appearing on their own community help forums, in fact the first few pages are dominated by them, and all highlighting the same problem - speed (or lack of it) especially between 6pm and 11pm in the Evenings.

https://forum.vodafone.co.uk/t5/Broadband-Home-Phone/bd-p/BroadbandandHomePhone

So if you are a Vodafone Fibre customer I would ask you to carry out a few speed tests at random times during the 6pm - 11pm peak period in the Evenings before declaring that your own connection OK!.

Prior to 6pm, my speeds return to somewhat normal levels, although still down on what I came to expect given my experience with other ISP's, however after 6pm its largely unusable



I don't think i've witnessed internet speeds this slow since about 2002, although in some cases the 512k connection back then outshines the mire that is 2019 Vodafone Fibre!.

Anthorn

Just to note the Uswitch exclusive £75 Amazon gift card with Vodafone Super Fast Fibre 2 broadband at £24 per month. I'm tempted but I'm staying with Plusnet for now while I review my TV options - I have Youview+ from Plusnet at a fiver a month.

Anthorn

shenidan wrote: »

Guarantee based on Sync speed is of no use to man or beast.
The Sync speed gives no guarantee to actual broadband throughput.
So you can be syncing at 30Mbps/7Mbps as your throughput will vary from 30Mbps during the day to 3.5Mbps every evening (as mine has done from day 1)

As I understand it, sync speed which is the speed from the exchange to the router is the only reliable method of determining broadband speed. This is because throughput is affected by variables in the home for which the ISP is not responsible not least of which is the number of people using the connection. Further, your highlight of slower speeds in the evening could be the result of general internet congestion which would affect all ISPs using that same internet route.

https://www.netcom.co.uk/support/adsl/what-s-the-difference-between-line-rate-and-throughput/

gardner1

chris73 wrote: »

I wouldn't recommend Vodafone Fibre to anybody, i'm on their Superfast 2 package, largely as I got 50 - 60mbps routinely from every other provider who i've been with, I also use my own Router and these tests were all carried out on a PC using a wired Ethernet connection.

These are few speed test results, from random Evenings







Keep in mind that this is their Superfast Fibre Package, on a line / hardware which gave 50mbps+ reliably and consistently from every other Fibre provider i've used.

Recently there have been a lot of other similar complaints appearing on their own community help forums, in fact the first few pages are dominated by them, and all highlighting the same problem - speed (or lack of it) especially between 6pm and 11pm in the Evenings.

https://forum.vodafone.co.uk/t5/Broadband-Home-Phone/bd-p/BroadbandandHomePhone

So if you are a Vodafone Fibre customer I would ask you to carry out a few speed tests at random times during the 6pm - 11pm peak period in the Evenings before declaring that your own connection OK!.

Prior to 6pm, my speeds return to somewhat normal levels, although still down on what I came to expect given my experience with other ISP's, however after 6pm its largely unusable



I don't think i've witnessed internet speeds this slow since about 2002, although in some cases the 512k connection back then outshines the mire that is 2019 Vodafone Fibre!.

It also depends how far away from BT box you are as well......we live 200m away and get get constant 36-37 on fibre 38 night day or weekends

jwisaian

Threepints wrote: »

I switched FROM BT to Vodafone broadband about 4 months ago and so far everything has been fine. The switch went very smoothly and I've had no issues at all with speed.

I'd recommend them with my experience at present. I'm on the 76 package.

Hi, can I ask when you transferred did you have BT TV? I want to transfer but unsure if/how this would work with the TV package.
Thanks J

JonneyVK

Switched to Vodafone Fibre 72mps May 2018. Everything average and ok till March 2019 when broadband kept dropping and speed dropped to 12mps. Called tech support got asked to go through broadband for dummies dumb checks on my side as they claimed router was getting 72mps speeds. After all the messing about and still no joy they agreed to send an engineer out. The day of the visit no sign of engineer. When i contacted vodafone was then informed there was a CAB hardware issue at my exchange and they would request BT to sort it out. Now 2 months on and no improvement and calling tech support they just fobbed me off and went through the whole "is your wifi channel wrong" rubbish. So fed up paying £70 to quit contract early to go with Plusnet. Aweful broadband service. Avoid.

ricky101

Hi,


When looking for a new ISP was very surprised to find that Vodafone are doing their own FTTP Fiber to the House cable network and it should be in our area this year !


Seem they offer 200Mbs plus phone for £28 which sounds very good, but as it a newish service wondered if anyone elsewhere was on it and any comment about how good it is, or not ?


Expect like any really new service it will be prone to teething problems, so might be worth waiting another contract year to let them debug the network ?

medindexer

Today, my speed has dropped to 3 from 30 (fibre). No big deal this should be. But I can't contact their telephone support and htis has been happening on and off for over 2 years!. When you ring during opening hours you often get a message saying `we are closed now'. Ive reported it so often and it still keeps happening. If you try chat that often is not working either. I get apologetic calls from customer relations but they will not admit to this gross failing. I've been told I must be doing something wrong. Even when I replicated the wrong opening hours message to one of the agents (using my mobile to communicated and landline to call tech support) and the person heard the message he did not react other than by saying that it works for him. It's like there's some conspiracy to deny their terrible standards.

Right now landline is not working for telephone calls - I've reported it, but nothing gets done. When I do get through to support they say BT has fixed it but it's not working. Vodafone staff are very poor at calling back when promising. I can hardly begin to tell you about so many other failings.
But right now, they are not open at their advertised times and as I said this repeatedly happens. I find this incredible. Personally, I think they have their mobile support sorted out, but not their broadband. There is no dedicated phone number for Broadband, whether you are home BB or business BB. The answering service asks you questions but a lot of the time does not understand your reply - even a `YES' from one can elicit a `sorry I didn't get that', If you say for example `home broadband' it may say `did you say business broadband'. I'll leave it there but here I am, as with so many of my complaints to Vodafone, wondering how I'll solve the present problems when I can hardly get through to anyone.

Are there others of you out there suffering as I am?

csgohan4

maybe time to change to another supplier? I haven't had a problem with Vodafone yet.