Vodafone broadband - good, bad?

DavidKeogh

I have just switched my broadband/landline to Vodafone from SKY but I did not realise there would be an Early Termination Fee of £47.50. I read somewhere that new providers are willing to pay towards such charges to ease the switch. I am in contact with Vodafone and hope to get a favourable reply. But why didn't SKY inform Vodafone that a charge would be payable if I switched ?

AndyPK

It's your responcibility to know if you are in a fixed term contract.
companies aren't interested in passing money information between suppliers. The new company wants the business.

Yes EE will pay off an old company. But trying to get VF to do it after the event, is very unlikely!

Hopefully you will get a £100 voucher out of the deal and mini dot, so won't be out of pocket

fivegoldstars

Signed up to the fastest fibre deal two weeks ago. Off peak, speeds are OK - 30mb as opposed to the advertised 80mb. However, peak times, its abysmal. Speeds barely over 5mb, with lows of 0.86mb registered.
I have spoken/chatted on a daily basis, but nobody wants to acknowledge that this is clearly a contention issue, and I've been given the Cs runaround. Was told I had a 30 day cooling off period, and I should give them a chance to resolve.
Today, at my wits end, called to cancel. Now they say it's 14 day, and they won't allow me to leave.
Absolute bunch of crooks with the worst service imaginable.

couriervanman

I was with them for 18 months on superfast 1 and had no problems whatsoever,mind you i was only 200m from the nearest BT box.
Have you tried splitting the frequencies on you router that normally sorts the problem out

fivegoldstars

couriervanman wrote: »

I was with them for 18 months on superfast 1 and had no problems whatsoever,mind you i was only 200m from the nearest BT box.
Have you tried splitting the frequencies on you router that normally sorts the problem out

Do you work for them!!?! :rotfl:
This is the kind of low level 'support' I've been offered. Why would splitting the wifi affect Lan connections? Why would it be time sensitive, happening every day between 6 and 10 and weekends? It's contention. I had a solid 36mb on Now broadband for two years. Nothing else has changed apart from isp.
I appreciate this isn't happening to all of their customers, but you only have to check their forum/broadbandchoices/Facebook to see that a large number of users have this issue.

couriervanman

Well you didn't mention LAN connections in your original post and if it was the wifi giving low speeds splitting the frequencies normally solves it.Also you don't say what your guaranteed speed was when you signed up

fivegoldstars

Guaranteed speed 80mb. Line speed reporting as 80mb. Throughput averaging at 5mb. One laptop connected by Lan on Saturday night, wifi disabled, 0.86mb on speed test.net. So slow in fact, the adverts for Sky superfast broadband wouldn't load up.
It's been a nightmare, start to finish, and now they're trying to keep me in it for the next 18 months. For anyone reading this thinking of switching, please check the sources I mentioned above.
https://forum.vodafone.co.uk/t5/Internet-speed/bd-p/Speed
https://www.ispreview.co.uk/index.php/2019/08/slow-peak-time-broadband-speeds-strike-vodafone-uk-isp-customers.html
https://www.broadband.co.uk/broadband/providers/vodafone-broadband/reviews/

csgohan4

I have been using vodafone for 2 months and no issues with the supefast 1 and shortly upgrading to Superfast 2 after collecting my voucher on joining.

I must admit the customer service if you need it, is substandard, I waited 1 hour on the phone just to upgrade my package.

Fingers crossed no issues in the future

ad1927

Offering the best deal (according to USwitch). I used Vodafone many years ago and found their customer service to be crap. However, I am now older and more patient (honest!).

Plusnet are putting my price up to £31.99 at the end of my contract on 26 Jan 2020, Vodafone's offering is vanilla, guarantees on minimum speed (I never believe the promises of the maximum). Vodafone is £23 for 18 months which is even less than I pay now.

Chino

ad1927 wrote: »

Offering the best deal (according to USwitch). ... Vodafone is £23 for 18 months which is even less than I pay now.

So what are you asking? Switch and let us know how it goes.