Breeze gone.

NINJA59

The 28 days nonsense is true and simply not being highlighted.

Ofgem wont get involved until really exhaust bg complaints procedure.

rmtucker

NINJA59 wrote: »

The 28 days nonsense is true and simply not being highlighted.

Ofgem wont get involved until really exhaust bg complaints procedure.

It is Ofgem i am complaining about not British Gas yet (but that is coming).
This is all Ofgems fault.
Why give bad advice like wait until you have been switched to BG before you switch to another company.
Why not just let the consumer make up there own mind and not force everyone into Bg Extortionate Tariffs for the next 49Days after they have set up the account?:mad:

Chocmonster7

No where in the Ofgem advice does it mention having to stay with BG for 28 days and I was certainly told by BG that I could switch away as soon as my account was set up! :mad:


Edit: I've just been on BG Chat and have now been told I can move away within the first 14 days after the account has been set up. :think:

rmtucker

Chocmonster7 wrote: »

No where in the Ofgem advice does it mention having to stay with BG for 28 days and I was certainly told by BG that I could switch away as soon as my account was set up! :mad:


Edit: I've just been on BG Chat and have now been told I can move away within the first 14 days after the account has been set up. :think:

Well that is exactly what i did checked with BG that the account was set up.
But the application By Yorkshire energy to switch was auto rejected.:mad:

Zanzib

I looked at the info email British Gas sent me with the dates my energy supplies are estimated to officially change- electricity is tomorrow- and nowhere did it CLEARLY spell out there was any embargo before I could switch.

I'll be contacting them tomorrow.

peterx

Well its the 16th and no account set up.I will definitely be moving at the first opportunity.Anybody with information please post.These rates we are paying now are ridiculous.

katies_mum

Have not heard anything from BG, logged onto my account with them and it just says:

It's time to give us your opening meter reading

Thank you for choosing us as your gas supplier. We're working on getting you switched over as soon as we can.

Quarterly Cash/Cheque

Gas tariff

Cap Tracker Plus Sep 2021
Your order was placed on

31st Dec 2019
We need your meter reading by 21st Jan 2020

Send my meter reading

Your estimated supply start date is

16th Jan 2020

Has anyone given them meter readings yet, and if so have you found your account to be up and running with them? (we were with Iresa and were transferred over to Octopus, that seemed so easy compared to Breeze /BG) I am also sure I didn`t have to wait after our account was opened with Octopus to move to a company of our choice)

Anyone had any luck yet?

NINJA59

Right...so more of a story...

I have submitted my meter readings for electricity (my gas goes live tomorrow).

I have spoken at length via webchat to three people now to get a final "answer" to the saga regarding:

Bills from the 22nd December 2019 to 16th/17th January - who is billing and more critically what rate (even with my agreement in place to hang over them that if I got the BG rate they would compensate me the difference) Direct Debit (should I wish to) Opening Meter Readings Moving away

Bills from the 22nd December - to your "account going live and supply being live" and the account being setup (please remember this a bit later in this post) - these will be billed by BG and at BREEZE rates.

Direct Debit - can only be setup when both (elec and gas) supplies and account being live (17th in my case, despite my elec being live today)

Opening meter readings - done it, lost my sh*t as it only says sent basically, but if you read the bottom bit after doing it then it takes 48 hours. What I suggest people do is webchat or call them they are confirmed there and then :rotfl: (just !!!!!!? 48 hours if I submit it online, but I call or use webchat it is fine...)

Once your account and supply goes live and is setup you cannot leave for 28 days because your account is not fully setup (please reread the above if you are really bloody confused about how long an account now takes to be quote in BG's eyes "setup").

After a long winded conversation basically the last bit is being "blamed" on BG not having historic data.

And addition if another BG CS rep says that they have "bought Breeze out" then I will start correcting them. !!!!!!.

Blind leading the dumb when the customers know more than the supplier.

I have a conversation with a member of the complaints department as well now, he has called at the wrong times.

ABN

As soon as I saw rmtucker’s post 178 started the move to octopus via this site.


Had thought about other companies including Yorkshire Energy which would have been cheaper and for a longer fix. But wanted to go for a more resilient company and since octopus had been a solr before felt they would be best to handle any complications.


That evening had an email from BG asking me to give opening GAS readings before 21st Jan. Since gave Breeze readingings on the 9th as requested, assume I’m getting free gas between 9th and 21st .


Dates and readings seem realy messed up but then would expect little else from BG.


Supplied BG my readings Gas and Elec but have heard nothing, no thank you for you readings email.


Octopus sent 2 emails this morning thanking for moving to them stating
Start Date 2nd Feb.


Seems they know what they are doing fingers crossed.

JamesStam

I've had a request to submit a meter reading but it appears to be gas only. Anyone else?