Virgin Money Current Account

Aidanmc

Sip sip hooray

Voucher received and wine ordered today.

The_MoneySavingKid

Received mine today, ordered. Not entirely sure I'll receive before Christmas based on what I was told when calling to query the fact they didn't seem to have asked for my email address. Apparently they have had in the region 1-200,000 orders for this offer at the moment.

cricidmuslibale

It's a shame (from my point of view anyway) that switching to this Virgin Money Current Account didn't come with an alternative offer of a selection of high quality beers instead of wines. It would have actually been considerably less expensive for Virgin Money to offer the same number of bottled or high quality canned beers (no cheap rubbish lager please!) as they have bottles of wine and considerably more attractive to some of us!

kaMelo

cricidmuslibale said:

It's a shame (from my point of view anyway) that switching to this Virgin Money Current Account didn't come with an alternative offer of a selection of high quality beers instead of wines. It would have actually been considerably less expensive for Virgin Money to offer the same number of bottled or high quality canned beers (no cheap rubbish lager please!) as they have bottles of wine and considerably more attractive to some of us!

This promotion is not about being generous to customers though. "Virgin Wines" is already a thing and this is about advertising that, hopefully getting some new customers because of it.
"Virgin Beers" may have been cheaper but it's not a thing and Virgin has no interest in advertising it.

The_Green_Hornet

kaMelo said:

cricidmuslibale said:

It's a shame (from my point of view anyway) that switching to this Virgin Money Current Account didn't come with an alternative offer of a selection of high quality beers instead of wines. It would have actually been considerably less expensive for Virgin Money to offer the same number of bottled or high quality canned beers (no cheap rubbish lager please!) as they have bottles of wine and considerably more attractive to some of us!

This promotion is not about being generous to customers though. "Virgin Wines" is already a thing and this is about advertising that, hopefully getting some new customers because of it.
"Virgin Beers" may have been cheaper but it's not a thing and Virgin has no interest in advertising it.

Virgin Wines also sells beer.

tdbradley

My wife and I received our wine codes on 10 December and ordered the same day. Both cases of wine arrived 14 December!

OceanSound

 After going through online application, it said 'we will be in touch in a couple of days'. Received email asking to upload ID documents. DId that. Again it said 'be in touch in a couple of days'. Today (Couple of days later) received email saying

WE'VE GOT NEWS FOR YOU - We've looked at your application. Good news, we have an update on your Virgin Money Current Account application. All you have to do is sign in to your application and we'll give you the news. sign in to your account. 

So I follow the link on email. Enter my username (chosen when applying), enter Date of birth, then it says 'we've sent you a code to your email'. I enter that code, then it sends an SMS code to my mobile. Enter that. Then up comes an error message 'Sorry, you can't continue online. Please try again later'.

I've tried a few times, same error. Tried using both web, and the app. Same story. 

Called support on 0800 121 7365 on two occasions. Turns out we reach customer service and they have to put us through to an admin team. First time when he tried to put me through it rang a couple of times then disconnected. Second time I rang he tried to reach the team first before putting me through. No reply because 'lines are down' apparently. He tried repeatedly. Suggested that I call back.
Starting to think if it's worth all the hastle. 

mjp89

Switch completed on the 14th and voucher arrived on the 16th.  The order process was a bit weird as it didn't seem to want much info and no email to confirm submission etc, but hopefully all has gone through!

OceanSound

OceanSound said:

 After going through online application, it said 'we will be in touch in a couple of days'. Received email asking to upload ID documents. DId that. Again it said 'be in touch in a couple of days'. Today (Couple of days later) received email saying

WE'VE GOT NEWS FOR YOU - We've looked at your application. Good news, we have an update on your Virgin Money Current Account application. All you have to do is sign in to your application and we'll give you the news. sign in to your account. 

So I follow the link on email. Enter my username (chosen when applying), enter Date of birth, then it says 'we've sent you a code to your email'. I enter that code, then it sends an SMS code to my mobile. Enter that. Then up comes an error message 'Sorry, you can't continue online. Please try again later'.

I've tried a few times, same error. Tried using both web, and the app. Same story. 

Called support on 0800 121 7365 on two occasions. Turns out we reach customer service and they have to put us through to an admin team. First time when he tried to put me through it rang a couple of times then disconnected. Second time I rang he tried to reach the team first before putting me through. No reply because 'lines are down' apparently. He tried repeatedly. Suggested that I call back.
Starting to think if it's worth all the hastle. 

Just called 0800 678 3654 (the number on the email as opposed to the number splaffed up the app). SHe opened the account and gave me my account number and sort code. 

She then suggested I speak to the Internet banking team. I suggested trying to login (now that the account was open).
She insisted I speak to the Internet Banking team. I defied this and while talking to her, tried to login. Saw that system was asking for a customer ID. I then asked her for my customer ID. She gave me my customer ID, I tried the customer ID while she was on the phone, customer ID was accepted by system.

She then proceeded to put me through. Whilst on hold I went through setting up password and PIN code. Went well and I was logged in to online banking. Still on hold. but no need to speak to Internet Banking team, so terminated call. Seemed like a long wait.

CRISPIANNE3

OceanSound said:

 After going through online application, it said 'we will be in touch in a couple of days'. Received email asking to upload ID documents. DId that. Again it said 'be in touch in a couple of days'. Today (Couple of days later) received email saying

WE'VE GOT NEWS FOR YOU - We've looked at your application. Good news, we have an update on your Virgin Money Current Account application. All you have to do is sign in to your application and we'll give you the news. sign in to your account. 

So I follow the link on email. Enter my username (chosen when applying), enter Date of birth, then it says 'we've sent you a code to your email'. I enter that code, then it sends an SMS code to my mobile. Enter that. Then up comes an error message 'Sorry, you can't continue online. Please try again later'.

I've tried a few times, same error. Tried using both web, and the app. Same story. 

Called support on 0800 121 7365 on two occasions. Turns out we reach customer service and they have to put us through to an admin team. First time when he tried to put me through it rang a couple of times then disconnected. Second time I rang he tried to reach the team first before putting me through. No reply because 'lines are down' apparently. He tried repeatedly. Suggested that I call back.
Starting to think if it's worth all the hastle. 

We applied about 24 November. Received the same message as yourself and uploaded ID about 28 November. However  never heard anything from them since.