TSB Classic Plus for new members + Quidco Cashback = Free £95

movingon

My DH is also still waiting, after the inital round of declines. He made £500 in and out transactions each month and continues to do so.

21 Nov 19

TSB Current Account

Tracked

£50.00 

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: xxxxxxxxxxx
Purchase Amount: -
Status Update: 21 Nov 19
Estimated payment: -

• Tracked

• Returns & Cancellations

• Retailer decision

• Confirmed

Still need help? Contact customer support

21 Nov 19

TSB Current Account

Claim

Declined

£50.00

Ed-1

movingon said:

My DH is also still waiting, after the inital round of declines. He made £500 in and out transactions each month and continues to do so.

21 Nov 19

TSB Current Account

Tracked

£50.00 

Sorry for the delay. We are still waiting on the retailer to process your cashback.

Purchase ID: xxxxxxxxxxx
Purchase Amount: -
Status Update: 21 Nov 19
Estimated payment: -

• Tracked

• Returns & Cancellations

• Retailer decision

• Confirmed

Still need help? Contact customer support

21 Nov 19

TSB Current Account

Claim

Declined

£50.00

I strongly suspect that they are not including £500 in as one if the necessary 2 transactions as it's a separate condition. Whether they are including anything extra paid in as a separate transaction as a qualifying transaction is unclear. But the truth is the terms are vague and open to several interpretations and it's all a bit of a mess.

E.g. is an interest credit transaction counted? If it's not a transaction, why's it listed under 'transactions'?

colsten

Ed-1 said:

E.g. is an interest credit transaction counted? If it's not a transaction, why's it listed under 'transactions'?

The T&Cs are quite clear in that regard - "you pay in at least £500 each month and make two transactions per month". Interest payments aren't transactions you make.

Ed-1

colsten said:

Ed-1 said:

E.g. is an interest credit transaction counted? If it's not a transaction, why's it listed under 'transactions'?

The T&Cs are quite clear in that regard - "you pay in at least £500 each month and make two transactions per month". Interest payments aren't transactions you make.

It could easily be argued that you did make/generate an interest transaction by meeting the requirements for interest. This is all semantics.
Synonyms for 'make' include 'generate':
https://www.thesaurus.com/browse/make
They mean the same thing.

Yorkshire_Pud

Very easy to meet the t&c to qualify for the cashback after opening this account tracked through Quidco.

£250 in £250 out £250 in £250 out each calendar month for three but make it four or every month so tsb can’t become stupid/trip you up.
Opt for paperless statements and correspondence.
Done.
£50.

Ed-1

Yorkshire_Pud said:

Very easy to meet the t&c to qualify for the cashback after opening this account tracked through Quidco.

£250 in £250 out £250 in £250 out each calendar month for three but make it four or every month so tsb can’t become stupid/trip you up.
Opt for paperless statements and correspondence.
Done.
£50.

And then they could say the (at least) £500 pay in had to be in a single transaction. When you have such unclear vague terms it could go on and on.

To me, in addition to the paperless requirement, they should be checking 2 things for each relevant month (and it's far from clear even what the relevant months are):
1. Has at least £500 in total gone in to the account?
2. Looking at the list of transactions are there at least 2 listed?

If the answer to each of the above is yes, then confirm cashback.

Yorkshire_Pud

All I can say is I did all the above as detailed in my post as well as shuffling the funds within tsb internet banking and got paid out on several accounts so it worked for me!

As for the relevant months I funded and transacted for six months until paid just to rule out any tsb excuse to not pay out.

£500+ total per month funding as long as reached £500 with any number of transfers or deposits made no difference, I still got paid.

Ed-1

Yorkshire_Pud said:

£500+ total per month funding as long as reached £500 with any number of transfers or deposits made no difference, I still got paid.

Did you do exactly 2 transactions (such as £250 in and £250 in again) on any?

Yorkshire_Pud

Ed-1 said:

Yorkshire_Pud said:

£500+ total per month funding as long as reached £500 with any number of transfers or deposits made no difference, I still got paid.

Did you do exactly 2 transactions (such as £250 in and £250 in again) on any?

Yes on several so I would just daisy chain £250 twice through the accounts to meet both the £500 fund (2x£250) and two transactions condition and it was £250 already in a classic plus account. 

I don’t look for problems where they don’t exist!

Ed-1

Yorkshire_Pud said:

Ed-1 said:

Yorkshire_Pud said:

£500+ total per month funding as long as reached £500 with any number of transfers or deposits made no difference, I still got paid.

Did you do exactly 2 transactions (such as £250 in and £250 in again) on any?

Yes on several so I would just daisy chain £250 twice through the accounts to meet both the £500 fund (2x£250) and two transactions condition and it was £250 already in a classic plus account. 

I don’t look for problems where they don’t exist!

You made 4 transactions then, not exactly 2.

1st transaction: £250 out
2nd transaction: £250 in
3rd transaction: £250 out
4th transaction: £250 in

You made 4 transactions and paid in at least £500.

But someone who just did £500 out and £500 in did 2 transactions and paid in at least £500, but isn't getting paid out.

The terms don't say: pay in at least £500 and make 2 other transactions.